Spectos/Royal Mail Monitoring and Posting Panel

piker57

HonestJohn said:

adamp87 said:

I think I’ll stop doing this. Had the same thing as a poster above my survey just disappeared before finishing 

Kantar I seemed to get points for vouchers much more in a 6 month period than Spectos and the fact they never reply to queries is frustrating 

They seem to be understaffed. Holidays making situation worse too. Got my UA points today for a survey that was supposed to end Sunday but is still going. Maybe I have been auto enrolled on the next one.

I too received 300 points today for a UA survey that should have ended on Sunday. However new items appeared at the beginning of week 4 & the daily reporting is still live. I sent an email to query if I had been auto enrolled for another survey on Monday, but haven't received a reply. Told them I was happy to do a roll over UA so long as I'd be credited with an additional 300 points at the end.

HonestJohn

@piker57 Did you get a 'friendly reminder' email today telling you to make sure you were up to date?

millie

HonestJohn said:

@piker57 Did you get a 'friendly reminder' email today telling you to make sure you were up to date?

I have had emails every day this week. Todays was the friendly reminder. I have had due items in the unaddressed survey. Some of the ones I have received have been showing twice in the due section. I have entered one of each of them received so not sure it’s to do with that. I have taken a screenshot of the page that’s asks if you have received them twice as proof they have been entered.

The others keep telling me I have received items that I have not recorded. I had the same one a couple of weeks ago and told the m I was up to date and been resting since June. They replied saying to ignore it as it was probably a fault on their system. Strangely I have been awarded 2 lots of 10 points for returning transponders this week showing reference numbers I have never entered.

HonestJohn

I have had a couple of phantom transponder credits since resting too.

Sunbird1952

piker57 said:

HonestJohn said:

adamp87 said:

I think I’ll stop doing this. Had the same thing as a poster above my survey just disappeared before finishing 

Kantar I seemed to get points for vouchers much more in a 6 month period than Spectos and the fact they never reply to queries is frustrating 

They seem to be understaffed. Holidays making situation worse too. Got my UA points today for a survey that was supposed to end Sunday but is still going. Maybe I have been auto enrolled on the next one.

I too received 300 points today for a UA survey that should have ended on Sunday. However new items appeared at the beginning of week 4 & the daily reporting is still live. I sent an email to query if I had been auto enrolled for another survey on Monday, but haven't received a reply. Told them I was happy to do a roll over UA so long as I'd be credited with an additional 300 points at the end.

This happened to me on my last UA, I just continued filling in the dates until they stopped, about 4 days later, it's like they forget to press the 'off' switch !!

piker57

HonestJohn said:

@piker57 Did you get a 'friendly reminder' email today telling you to make sure you were up to date?

Indeed I did. I resisted the temptation to reply & ask if they could answer my question from earlier in the week. I'm filling in the daily number but the due item hasn't been received so it's still sitting waiting, until I suspect it'll move to the overdue section at the weekend.

MikeyPGT

piker57 said:

HonestJohn said:

@piker57 Did you get a 'friendly reminder' email today telling you to make sure you were up to date?

Indeed I did. I resisted the temptation to reply & ask if they could answer my question from earlier in the week. I'm filling in the daily number but the due item hasn't been received so it's still sitting waiting, until I suspect it'll move to the overdue section at the weekend.

I'm on my third UA survey and have yet to recieve a single item that has been pictured - I honestly think they are just made up things to see if we are paying attention.

fluffig

MikeyPGT said:

piker57 said:

HonestJohn said:

@piker57 Did you get a 'friendly reminder' email today telling you to make sure you were up to date?

Indeed I did. I resisted the temptation to reply & ask if they could answer my question from earlier in the week. I'm filling in the daily number but the due item hasn't been received so it's still sitting waiting, until I suspect it'll move to the overdue section at the weekend.

I'm on my third UA survey and have yet to recieve a single item that has been pictured - I honestly think they are just made up things to see if we are paying attention.

There were 3 pictured as due for me this time for the first couple of days. Then one just vanished! It hasn’t moved to another tab and I didn’t touch it🤷🏼‍♀️

millie

Most of my items showing were on there twice. I have received 3 of them and entered them as received but the duplicates are still showing.

NBLondon

MikeyPGT said:

I'm on my third UA survey and have yet to recieve a single item that has been pictured - I honestly think they are just made up things to see if we are paying attention.

That's what I found earlier in the year.   I would have thought that this results in an investigation to see if the depot was not delivering properly and thus they would invite you again to check.