Spectos/Royal Mail Monitoring and Posting Panel

Saetana

I find that contacting Spectos by email gets a quicker response than tickets - also you can reply to the email if necessary, unlike a closed ticket.  Think I am close to being rested as only received one item this week and have no posting pack as yet for next week either.

XDA

bdark2755 said:

I’ve got nothing else on my account to post after today. I’ve been on the panel since March, maybe they’re resting me early. I’ve not had an email notifying me that I’m due to rest. Has anyone else had a reduction in items coming in and going out? The app says I have one test letter arriving soon. A couple of months ago I was sending and receiving lots. Maybe they are short staffed.

Exactly the same as me. Nothing received for a few weeks and nothing to post but had no email to say I’m resting. 

XDA

Hollie_ said:

Today I received an automatic useless reply to my ticket regarding missing points for UA mail survey. They also closed it and asked me to raise a new ticket if it hasn’t yet been resolved! So frustrating being back to square one waiting for a response. My original ticket was raised nearly 4 weeks ago. 😡

The same has happened to me. Auto response that didn’t answer my query via email from a few weeks so had to raise a ticket to ask the same thing all over again and wait another 3 weeks for any sort of response.

XDA

Saetana said:

I find that contacting Spectos by email gets a quicker response than tickets - also you can reply to the email if necessary, unlike a closed ticket. 

Tried that. I got an auto reply as a response which didn’t provide any answer and told to raise a new ticket in the app if my issue was still unresolved.

Hollie_

I’ve responded within my closed ticket asking them to reopen it as it’s still not resolved and they’ve reopened it within the hour so at least they are reading them. 

Has anyone else done two UA mail surveys back to back (no break inbetween and with one week overlapping) and only been credited for one? 

MikeyPGT

Hollie_ said:

I’ve responded within my closed ticket asking them to reopen it as it’s still not resolved and they’ve reopened it within the hour so at least they are reading them. 

Has anyone else done two UA mail surveys back to back (no break inbetween and with one week overlapping) and only been credited for one? 

I did 2 back to back - first one has been credited but now the whole UA Survey section has vanished and no credit for the second one.  Have raised it as a ticket but confused to say the least.

Dragonfly1

Been on the panel since October. The rest period began a few days ago and I just got my final presentation stamps through today.

Managed £100 of vouchers over the 9 months on the panel. Along with all the stamps.

MikeyPGT

I think my Spectos days are numbered - second test package in a week (this time a jiffy with a couple of books) received open and with the transponder envelope missing.  I feel I should tell them, but am concerned it will hasten my demise.

Saetana

I also have no items to post this week, except for a carryover from last week and have only received one item all week.  If they are going to be resting us, and I am overdue, I wish they would let us know.

Money_Grabber13579

Saetana said:

I also have no items to post this week, except for a carryover from last week and have only received one item all week.  If they are going to be resting us, and I am overdue, I wish they would let us know.

Whereas I have been told that I’m resting, have had nothing to post in several weeks but still receiving stuff as regularly as ever! Don’t really mind as it builds up the points though…