Spectos/Royal Mail Monitoring and Posting Panel

Saetana

Still no posting packs, none for this week and - up to now - none for next week.  Received one letter last week and one this week, it feels like I have been rested but haven't received an email as yet.  Although I suppose it could just be slow because its the summer holidays...

beanielou

I got the resting email yesterday & I received the stamps & presentation pack today. 

Still things coming in & things to go out as others have said! 

tomvox

I had letters coming in for 3 weeks following my resting notification. I had 2 sets of postings during that time but haven’t had anything through for the last 2 weeks. I would suspect that this timescale would be pretty standard.

XDA

Saetana said:

Still no posting packs, none for this week and - up to now - none for next week.  Received one letter last week and one this week, it feels like I have been rested but haven't received an email as yet.  Although I suppose it could just be slow because its the summer holidays...

Exactly what’s happened with me.

I have no idea whether that means I’m being rested or not as I’ve not received an email to say I’m being rested or a presentation pack!

Graceglow

tomvox said:

I had letters coming in for 3 weeks following my resting notification. I had 2 sets of postings during that time but haven’t had anything through for the last 2 weeks. I would suspect that this timescale would be pretty standard.

I agree, have had pretty much the same experience after receiving the resting email.

beanielou

CRISPIANNE3 said:

beanielou said:

CRISPIANNE3 said:

NBLondon said:

XDA said:

Saetana said:

I find that contacting Spectos by email gets a quicker response than tickets - also you can reply to the email if necessary, unlike a closed ticket. 

Tried that. I got an auto reply as a response which didn’t provide any answer and told to raise a new ticket in the app if my issue was still unresolved.

I just got what they admitted was a generic response saying they were overwhelmed and that missing points from May UA were credited on 7th July.  No they weren't!  I'm not raising the same ticket again - I've emailed asking them to re-open. 

Still awaiting my 300 points for the same period. I have opened up another ticket but if all else fails I will telephone them.

Do you have a telephone number? Thanks.

beanielou said:

elsien said:

 I've not seen a contact number. The only contacts in the FAQ are through email or raising a ticket on the app. 

Thant's what I thought too.

  GREAT NEWS! I phoned them and they added the missing 300 points straight away. I will not publish the telephone number on this forum but the number appears in the privacy notice.  Remember option 5 to press when connected.

Have tried several times with no success. 

CRISPIANNE3

beanielou said:

CRISPIANNE3 said:

beanielou said:

CRISPIANNE3 said:

NBLondon said:

XDA said:

Saetana said:

I find that contacting Spectos by email gets a quicker response than tickets - also you can reply to the email if necessary, unlike a closed ticket. 

Tried that. I got an auto reply as a response which didn’t provide any answer and told to raise a new ticket in the app if my issue was still unresolved.

I just got what they admitted was a generic response saying they were overwhelmed and that missing points from May UA were credited on 7th July.  No they weren't!  I'm not raising the same ticket again - I've emailed asking them to re-open. 

Still awaiting my 300 points for the same period. I have opened up another ticket but if all else fails I will telephone them.

Do you have a telephone number? Thanks.

beanielou said:

elsien said:

 I've not seen a contact number. The only contacts in the FAQ are through email or raising a ticket on the app. 

Thant's what I thought too.

  GREAT NEWS! I phoned them and they added the missing 300 points straight away. I will not publish the telephone number on this forum but the number appears in the privacy notice.  Remember option 5 to press when connected.

Have tried several times with no success. 

Sorry to hear that. When I phoned it was about 9.15am and got through straight away. 

Midgetgem8200

I'm only just about to go live with my first bundle due to be posted on Mon 24th. I've just checked my local postbox and the collection time is 9am. I won't be able to post before 9am so will post the bundle on Sunday to be collected in the 9am Monday collection. Should I record in the app that I've posted it on Sunday or just wait amd record it Monday morning as if I've posted it then? 

gt94sss2

Just record the actual day/time you posted it - so Sunday in this case

julest105

Still had no stamps or a presentation pack? Email said I was stopped 19th June. No stamps June/July and no presentation stamps..... poor show all round.