Spectos/Royal Mail Monitoring and Posting Panel

XDA

HonestJohn said:

XDA said:

They seem really disorganised when it comes to sending out posting packs on time.

I’ve received bundles in the past few days for bundles to go out at the end of next week but haven’t received the ones that are due in the next few days.

Their 'just in time approach' is really annoying. I like a bit more certainty in what I am doing.

Completely agree. It’s as if they forget there’s bundles to be posted in the next few days and then rush to send them out the day before.

XDA

fluffig said:

silvercar said:

I don’t even bother to confirm that I’ve returned transponders, still getting the 10 points.

Interesting queries today. 3 items that I logged the receipt of were apparently only posted the same day I received them. All 3 received on the same day.

Yes I had one of those too.
Also one saying was I sure of the date I received it as it was 3 days before it was logged as posted!!!!

I got one as well. Apparently I’ve received something that was posted on the same day which is obviously impossible.

Seeing as there’s a few of us with this, there must be an issue with the data Spectos are receiving from the app.

HomingPigeon

I too have had a message asking me to check my data entry as I apparently received an item on the day it was posted.

jaybee

Believe it or not I had a query about one that I'd received a day before it had been posted!

HonestJohn

jaybee said:

Believe it or not I had a query about one that I'd received a day before it had been posted!

We have a winner. Hard to beat this one 

HomingPigeon

LOL!     ;o)

Money_Grabber13579

Graceglow said:

The holiday reporting system isn’t working well🙄 Currently away & the App says test letters are on the way!
Another glitch Spectos need to sort.

When did you report your holiday? I’ve reported my holiday (from next week) and I’ve nothing more showing from the day before I go away.

Graceglow

Money_Grabber13579 said:

Graceglow said:

The holiday reporting system isn’t working well🙄 Currently away & the App says test letters are on the way!
Another glitch Spectos need to sort.

When did you report your holiday? I’ve reported my holiday (from next week) and I’ve nothing more showing from the day before I go away.

I reported it 6 weeks before my holiday. 

Well within the 4 weeks they advise. 

NBLondon

fluffig said:

Their app doesn’t work properly. 

From time to time I email them about it. Their last reply said I didn’t have to inform them through the app that I was returning a transponder 🤷🏼‍♀️

Were I them I would disable that part of the app until I got it fixed!!

Agreed - I had it up to 20 this week (actual number 4).   I just chuck them back in next time I go to post anything and the points arrive eventually

Yorkie006

Hi,
few days ago I had an email from Spectos saying I was on a break until 1st December (about time too as I've been on the panel with Kantar non-stop since April last year and then joined Spectos straight away without a break).
I'm currently doing the UA survey. The app worked fine on Saturday but when I tried to log in today (to record yesterday's deliveries), it tells me my email/password is wrong. I'm sure the password is correct but as it didn't work, I reset it... It still won't let me log in! Is it normal to loose access to the app while on a break? I have over 3000 points and I'd like to redeem them (since I won't be earning any for some time). Obviously, I want to complete the survey as well as it's almost over anyway and I want the 300 points reward for it. I also have 2 bundles to post this week (even though I'm on a break so no idea how that works) but can't record posting anything without being able to log into the app.
I've emailed support but not holding my breath for a quick reply. Anyone knows what's happening? Thanks!