We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Spectos/Royal Mail Monitoring and Posting Panel

Options
1156157159161162429

Comments

  • HonestJohn
    HonestJohn Posts: 1,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The latest newsletter is again badly written. It clears up how to post parcels and return books to Spectos but states that you can only post items a few streets or so from your home. My nearest post box and post office is further than that. Also the app states, when you post, that you only have to be in the area of the first 2 letters of your postcode.
    Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein
  • silvercar
    silvercar Posts: 49,524 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    The latest newsletter is again badly written. It clears up how to post parcels and return books to Spectos but states that you can only post items a few streets or so from your home. My nearest post box and post office is further than that. Also the app states, when you post, that you only have to be in the area of the first 2 letters of your postcode.
    At least it mentions that you can post a parcel in a post box.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • Yorkie006
    Yorkie006 Posts: 275 Forumite
    Seventh Anniversary 100 Posts Photogenic Name Dropper
    Anyone else having problems logging into the app? I've not been able to get into mine since Saturday evening.
    When I enter my email and password, I get 'incorrect email or password' error message. When I try to reset the password via the link, I get confirmation that the password's been changed but when I try to use it to log in, I get the same 'incorrect email or password' error. 
    I've not been able to record the UA survey deliveries since Saturday and I was supposed to send a bundle today (but didn't because of being unable to get the app to work). I've also got a query about some item but not able to do anything about that...
    I keep getting notifications/reminders but I just can't log in no matter what I try. I sent email to support on Saturday when it first happened and then again on Monday afternoon but still no response. You'd think this would be a priority for them so sort, since nothing can be done/recorded without the app...  I knew their support team was pants compared to Kantar, but this is really taking the... Anyone got any suggestions? Thanks!
  • HonestJohn
    HonestJohn Posts: 1,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Yorkie006 said:
    Anyone else having problems logging into the app? I've not been able to get into mine since Saturday evening.
    When I enter my email and password, I get 'incorrect email or password' error message. When I try to reset the password via the link, I get confirmation that the password's been changed but when I try to use it to log in, I get the same 'incorrect email or password' error. 
    I've not been able to record the UA survey deliveries since Saturday and I was supposed to send a bundle today (but didn't because of being unable to get the app to work). I've also got a query about some item but not able to do anything about that...
    I keep getting notifications/reminders but I just can't log in no matter what I try. I sent email to support on Saturday when it first happened and then again on Monday afternoon but still no response. You'd think this would be a priority for them so sort, since nothing can be done/recorded without the app...  I knew their support team was pants compared to Kantar, but this is really taking the... Anyone got any suggestions? Thanks!
    You could uninstall and reinstall the app. Can't think of much else.
    Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein
  • Yorkie006
    Yorkie006 Posts: 275 Forumite
    Seventh Anniversary 100 Posts Photogenic Name Dropper
    Yorkie006 said:
    Anyone else having problems logging into the app? I've not been able to get into mine since Saturday evening.
    When I enter my email and password, I get 'incorrect email or password' error message. When I try to reset the password via the link, I get confirmation that the password's been changed but when I try to use it to log in, I get the same 'incorrect email or password' error. 
    I've not been able to record the UA survey deliveries since Saturday and I was supposed to send a bundle today (but didn't because of being unable to get the app to work). I've also got a query about some item but not able to do anything about that...
    I keep getting notifications/reminders but I just can't log in no matter what I try. I sent email to support on Saturday when it first happened and then again on Monday afternoon but still no response. You'd think this would be a priority for them so sort, since nothing can be done/recorded without the app...  I knew their support team was pants compared to Kantar, but this is really taking the... Anyone got any suggestions? Thanks!
    You could uninstall and reinstall the app. Can't think of much else.
    Tried that, made no difference. Thanks for the suggestions though.
  • Graceglow
    Graceglow Posts: 220 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    Yorkie006 said:
    Yorkie006 said:
    Anyone else having problems logging into the app? I've not been able to get into mine since Saturday evening.
    When I enter my email and password, I get 'incorrect email or password' error message. When I try to reset the password via the link, I get confirmation that the password's been changed but when I try to use it to log in, I get the same 'incorrect email or password' error. 
    I've not been able to record the UA survey deliveries since Saturday and I was supposed to send a bundle today (but didn't because of being unable to get the app to work). I've also got a query about some item but not able to do anything about that...
    I keep getting notifications/reminders but I just can't log in no matter what I try. I sent email to support on Saturday when it first happened and then again on Monday afternoon but still no response. You'd think this would be a priority for them so sort, since nothing can be done/recorded without the app...  I knew their support team was pants compared to Kantar, but this is really taking the... Anyone got any suggestions? Thanks!
    You could uninstall and reinstall the app. Can't think of much else.
    Tried that, made no difference. Thanks for the suggestions though.
    You could try switching your phone completely off & on again.
  • NBLondon
    NBLondon Posts: 5,698 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    silvercar said:
    elsien said:
    So what address are you folks using to send books back?
     I put some in a box, wrote Spectos Freepost  in huge letters on the box  (because that’s what it says in their FAQs) and it’s been returned to me today because the post office ignored the  impossible to miss Spectros label and re-delivered it back to me because of a small printed label I had overlooked taking off. 
    I always write "Freepost spectos"
    I copy the address from the RFID envelope:

    Freepost Spectos
    Chantry House
    High St
    Coleshill
    Birmingham B46 3BP

    I've got plenty of blank labels thanks to Kantar  :smiley:
    I need to think of something new here...
  • HonestJohn
    HonestJohn Posts: 1,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I think it is about time Spectos issued some tape and pre-printed labels etc if they want these books back.
    Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein
  • NBLondon
    NBLondon Posts: 5,698 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    On that subject - only about a quarter of the books get sent back unread; half are things I might read first (thrillers mostly) and some are ones I won't read but m'wife might.  (And some we both read).  So we now have multiple piles for the various categories and I make a big package to be dropped off at the same time as I send back a mailbag.
    I need to think of something new here...
  • fluffig
    fluffig Posts: 447 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I think it is about time Spectos issued some tape and pre-printed labels etc if they want these books back.
    Yes.

    Also, if they want people to post the books back to them, I think they should have some kind of system set up including points awarded.

    I doubt many send them back. I certainly don’t, they go straight into the recycling here.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.