Courier Cost Cutting Feedback/Discussion thread

Mordillo

I bought two blocks of thirty from ppwexpress, first lot over two months ago, the second lot over a month ago and have still not received my three free for each block of thirty.

I've spoken to them on the phone, sent emails to sales, lisa and now the owner, I just get told they will organise it on the phone and the emails get ignored.

If anyone from ppwexpress is reading this, maybe they can advise why?

sandiep

In general you have to wary though of the cheap prices. The operators can only acheive these very cheap prices with high volumes, and the guys that are driving the vans are under phenominal pressure with over 50 drops per day. (Sometime as high as 70 drops per day) That gives you an average of a 9 (or 6.5) minutes to drive to each destination, make the drop, wait for you to get off the phone, complete the stickers and paperwork, fight the dog, ring next doors doorbell becuase your's isn't working, card it if your out etc etc etc. This is tight even in the big cities, but transfer this out to a postcode in a rural location and it become near impossible.

Think about it, how long is the courier on your doorstep, 3 minutes? 5 minutes, that leaves him 4 minutes to get to the next address.

Also, remember that the drivers are being paid (very small amounts) per drop, and if you are in a rural location, and this amount is very low, then the chances are the driver hasn't got anyother jobs to split the costs over.

With fuel at higher prices in the rural areas, this has a double knock on the expense to delivering. In such locations, with some carriers, this does result in the package staying in the depot for an extra day, or even two, in order to get something else to make that drive of 10miles or so worthwhile.

It seems that as a society we are continually looking for the cheapest provider and the highest service/reliability level. And this seems to apply doublefold to parcels. Chances are, you are not going to find both in the same place.

ArmitageShanks

Mordillo wrote: »

I bought two blocks of thirty from ppwexpress, first lot over two months ago, the second lot over a month ago and have still not received my three free for each block of thirty.

I've spoken to them on the phone, sent emails to sales, lisa and now the owner, I just get told they will organise it on the phone and the emails get ignored.

If anyone from ppwexpress is reading this, maybe they can advise why?

We've had three, awaiting another two.

tbh honest I'd forgotten about them. Its ridiculous you have ask/prompt and then demand, should be automated!

ArmitageShanks

sandiep wrote: »

In general you have to wary though of the cheap prices. The operators can only acheive these very cheap prices with high volumes, and the guys that are driving the vans are under phenominal pressure with over 50 drops per day. (Sometime as high as 70 drops per day) That gives you an average of a 9 (or 6.5) minutes to drive to each destination, make the drop, wait for you to get off the phone, complete the stickers and paperwork, fight the dog, ring next doors doorbell becuase your's isn't working, card it if your out etc etc etc. This is tight even in the big cities, but transfer this out to a postcode in a rural location and it become near impossible.

Think about it, how long is the courier on your doorstep, 3 minutes? 5 minutes, that leaves him 4 minutes to get to the next address.

Also, remember that the drivers are being paid (very small amounts) per drop, and if you are in a rural location, and this amount is very low, then the chances are the driver hasn't got anyother jobs to split the costs over.

With fuel at higher prices in the rural areas, this has a double knock on the expense to delivering. In such locations, with some carriers, this does result in the package staying in the depot for an extra day, or even two, in order to get something else to make that drive of 10miles or so worthwhile.

It seems that as a society we are continually looking for the cheapest provider and the highest service/reliability level. And this seems to apply doublefold to parcels. Chances are, you are not going to find both in the same place.

Exactly, I've said it before....

some peoples expectations are on cloud cuckoo and.

Welcome_2

they send all there customers a email linking to here and now they must read it. lol.. there crap! support is a joke! i wonder if they will reply on here!

ArmitageShanks

Welcome wrote: »

they send all there customers a email linking to here and now they must read it. lol.. there crap! support is a joke! i wonder if they will reply on here!

Support may be a little poor, but 'when' you could send parcels for £4.50 I could put up with that, now as their prices go up and up its not quite so acceptable.

Probably a mistake linking the forum in their email as it just seems to have pooled together their disgruntled customers!:rotfl:

Well, home-textiles and direct parcel delivery (i think) have both posted in this thread, with little success.:rotfl:

custardy

ArmitageShanks wrote: »

Support may be a little poor, but 'when' you could send parcels for £4.50 I could put up with that, now as their prices go up and up its not quite so acceptable.

Probably a mistake linking the forum in their email as it just seems to have pooled together their disgruntled customers!:rotfl:

Well, home-textiles and direct parcel delivery (i think) have both posted in this thread, with little success.:rotfl:

bear in mind the rise in fuel costs over the last year or so
its had a massive effect on a transport industries

ArmitageShanks

custardy wrote: »

bear in mind the rise in fuel costs over the last year or so
its had a massive effect on a transport industries

Absolutely.

But thankfully the courier prices have seen little affect. Apart from PPP

custardy

i read the stats for RMs rise in costs but cant recall it im afraid
iirc they have over 33,000 vehicles on the road
the rise in diesel costs alone must be staggering,unfortunatly RM cant just change its prices as required

ArmitageShanks

Guess what...first non collection from PPP today!