TSB £180 switch offer

OceanSound

binaryuniverse said:

OceanSound said:

binaryuniverse said:

My account has been open for a few days now. Online account has been set up. Have my card and pin. All good to go... or so I thought. 
Just tried to pay in a fiver. Details matched. Hit confirm:

"Sorry. The payee's bank has advised that they are unable to accept the payment."

I have never had that with a new account before. Good to see TSB are still a farce.

Did you try paying in to tsb account using another bank (in addition to the one you tried)?

I certainly did. Same result.

It's not 24 October yet LoL 😆:

https://forums.moneysavingexpert.com/discussion/comment/79564695/#Comment_79564695

Could be that the switch is still going through. I'd wait for a 'switch completed' email, sms or letter (since tsb seems big on sending out letters) then try the payment again.

OceanSound

rothesy said:

I noticed on my Quidco account (Premium member) they are offering £132 cashback for this TSB account.  I am tempted to apply for it.

Yes, but then you would forfeit the £180 offer for applying directly though the MSE or Money Supermarket affiliate link, I would've thought.

Cashback sites sometimes take long to pay out and they say cashback is not guaranteed. If they don't pay out hard graft ensues to claim. Wheareas, going through the MSE or Money Supermarket affiliate link, if TSB do not pay out, you can complain to TSB and if they don't uphold complaint, then complain to Financial Ombudsman Service (FOS) or go through MoneyClaim online (or go to FOS first and if they don't uphold your complaint then go to MoneyClaim online). Not sure if you can do that with a Quidco claim that has been refused. 

Probably can. More luck with MoneyClaim route I reckon. The whole 'cashback is not guaranteed' statement seems a bit shifty!

andyhicks88

OceanSound said:

binaryuniverse said:

OceanSound said:

binaryuniverse said:

My account has been open for a few days now. Online account has been set up. Have my card and pin. All good to go... or so I thought. 
Just tried to pay in a fiver. Details matched. Hit confirm:

"Sorry. The payee's bank has advised that they are unable to accept the payment."

I have never had that with a new account before. Good to see TSB are still a farce.

Did you try paying in to tsb account using another bank (in addition to the one you tried)?

I certainly did. Same result.

It's not 24 October yet LoL 😆:

https://forums.moneysavingexpert.com/discussion/comment/79564695/#Comment_79564695

Could be that the switch is still going through. I'd wait for a 'switch completed' email, sms or letter (since tsb seems big on sending out letters) then try the payment again.

But surely the actual account is open already?  So there shouldn't be an issue?

OceanSound

andyhicks88 said:

OceanSound said:

binaryuniverse said:

OceanSound said:

binaryuniverse said:

My account has been open for a few days now. Online account has been set up. Have my card and pin. All good to go... or so I thought. 
Just tried to pay in a fiver. Details matched. Hit confirm:

"Sorry. The payee's bank has advised that they are unable to accept the payment."

I have never had that with a new account before. Good to see TSB are still a farce.

Did you try paying in to tsb account using another bank (in addition to the one you tried)?

I certainly did. Same result.

It's not 24 October yet LoL 😆:

https://forums.moneysavingexpert.com/discussion/comment/79564695/#Comment_79564695

Could be that the switch is still going through. I'd wait for a 'switch completed' email, sms or letter (since tsb seems big on sending out letters) then try the payment again.

But surely the actual account is open already?  So there shouldn't be an issue?

Shouldn't be!. We're talking TSB though. 

From my experience a switch goes through on the same day, on the date arranged. I believe it takes a couple of hours for everything to port across. 

I'm just thinking aloud. Maybe because TSB is handling it (and we are ware how bad their systems are) they allowed switch to go through earlier and now it's stuck in limbo until the 24th. 

That's how come I suggested waiting for the 'switch complete' email/sms/letter, then trying payment again. Hopefully its sorted. If the problem persists beyond the arranged switch complete date then give support a call. 
Or earlier than that if there is urgency in making the payment. Seems there isn't, as they were only making the payment out of curiosity. 

masonic

OceanSound said:

andyhicks88 said:

OceanSound said:

binaryuniverse said:

OceanSound said:

binaryuniverse said:

My account has been open for a few days now. Online account has been set up. Have my card and pin. All good to go... or so I thought. 
Just tried to pay in a fiver. Details matched. Hit confirm:

"Sorry. The payee's bank has advised that they are unable to accept the payment."

I have never had that with a new account before. Good to see TSB are still a farce.

Did you try paying in to tsb account using another bank (in addition to the one you tried)?

I certainly did. Same result.

It's not 24 October yet LoL 😆:

https://forums.moneysavingexpert.com/discussion/comment/79564695/#Comment_79564695

Could be that the switch is still going through. I'd wait for a 'switch completed' email, sms or letter (since tsb seems big on sending out letters) then try the payment again.

But surely the actual account is open already?  So there shouldn't be an issue?

Shouldn't be!. We're talking TSB though. 

From my experience a switch goes through on the same day, on the date arranged. I believe it takes a couple of hours for everything to port across. 

I'm just thinking aloud. Maybe because TSB is handling it (and we are ware how bad their systems are) they allowed switch to go through earlier and now it's stuck in limbo until the 24th.

It's known as 7-day switching because the process starts 7 working days ahead of the completion date (in this case 24th). No bank is able to complete a current account switch within a couple of hours or even on the same day. It takes a minimum of 3 working days to move over a direct debit, for example. The direct debits need to be active a few days ahead of the switch completion date to allow a grace period where payments could still be pulled from the old account (DDs rely on a BACS clearing cycle).

You can read about it here: https://www.tsb.co.uk/current-accounts/switching-bank-account/7-day-switching-brochure.pdf

Note: "Your new TSB account is already up and running" at the beginning of the process. I can assure you that CASS switches do not result in the destination account being frozen for the period when the switch is taking place. Having switched to TSB in the past (after Sabadell's awful IT system was put in place), I can confirm this is true even for TSB.

binaryuniverse should query the payments being rejected as they should be accepted into the new account. Something is clearly not right.

OceanSound

masonic said:

OceanSound said:

andyhicks88 said:

OceanSound said:

binaryuniverse said:

OceanSound said:

binaryuniverse said:

My account has been open for a few days now. Online account has been set up. Have my card and pin. All good to go... or so I thought. 
Just tried to pay in a fiver. Details matched. Hit confirm:

"Sorry. The payee's bank has advised that they are unable to accept the payment."

I have never had that with a new account before. Good to see TSB are still a farce.

Did you try paying in to tsb account using another bank (in addition to the one you tried)?

I certainly did. Same result.

It's not 24 October yet LoL 😆:

https://forums.moneysavingexpert.com/discussion/comment/79564695/#Comment_79564695

Could be that the switch is still going through. I'd wait for a 'switch completed' email, sms or letter (since tsb seems big on sending out letters) then try the payment again.

But surely the actual account is open already?  So there shouldn't be an issue?

Shouldn't be!. We're talking TSB though. 

From my experience a switch goes through on the same day, on the date arranged. I believe it takes a couple of hours for everything to port across. 

I'm just thinking aloud. Maybe because TSB is handling it (and we are ware how bad their systems are) they allowed switch to go through earlier and now it's stuck in limbo until the 24th.

It's known as 7-day switching because the process starts 7 working days ahead of the completion date (in this case 24th). No bank is able to complete a current account switch within a couple of hours or even on the same day. It takes a minimum of 3 working days to move over a direct debit, for example. The direct debits need to be active a few days ahead of the switch completion date to allow a grace period where payments could still be pulled from the old account (DDs rely on a BACS clearing cycle).

You can read about it here: https://www.tsb.co.uk/current-accounts/switching-bank-account/7-day-switching-brochure.pdf

Note: "Your new TSB account is already up and running" at the beginning of the process. I can assure you that CASS switches do not result in the destination account being frozen for the period when the switch is taking place. Having switched to TSB in the past (after Sabadell's awful IT system was put in place), I can confirm this is true even for TSB.

binaryuniverse should query the payments being rejected as they should be accepted into the new account. Something is clearly not right.

...No bank is able to complete a current account switch within a couple of hours or even on the same day... 

I meant on the final day there are a couple of hours where one or both accounts may be 'unavailable'. I think it's because the process is putting the 'icing on the cake' and finalizing everything. 

Pretty sure I've had a notification about this either through email or SMS. Maybe it was long ago and this couple of hour limbo malarky doesn't need to happen anymore and everything is done seamlessly?

masonic

OceanSound said:

I meant on the final day there are a couple of hours where one or both accounts may be 'unavailable'. I think it's because the process is putting the 'icing on the cake' and finalizing everything. 

Pretty sure I've had a notification about this either through email or SMS. Maybe it was long ago and this couple of hour limbo malarky doesn't need to happen anymore and everything is done seamlessly?

There can certainly be a few hours between the old account being closed and the closing balance appearing in the new account. Payment redirection should be active by this point, so money transferred to the old account would show up in the new account after a short delay. There should be no loss of service at the new account. On that side, the switch involves setting up DD mandates and payees. These should be set up in the days ahead of the switch date, and would cause no more disruption to your banking experience than if you had set them up manually yourself. On the switch date, pretty much all of the activity happens on the side of the old account (closure and faster payment of closing balance to new account), since everything else would have been set up ahead of time.

This is all covered in the TSB guide I linked above. This guide also makes it clear that you can use your account before, during and after your switch.

It's possible that the notification you received was in relation to a specific issue a bank was having at that time.

33q

Do I have to transfer in 2 DDs or can I add them as soon as the account is opened

I have a spare account but it has no DDs

OceanSound

Yorkshire_Pud said:

ChocolateWombat said:

Sorry to ask again, but did anyone find they could arrange the switch immediately and at the same time as they opened the new account…or did you have to wait to receive some kind of authorisation code in the post?

Thanks.

No you can’t. Tsb say you can but that page is frozen dead as per tsb usual stuff.
You need to wait for your activation code sent in the post, mine took 6 days from account opening then log in ID, password then activation code, then compose memorable info and answers to three self selected security questions. Even though tsb claim to amalgamate this account with any others if held, in due course. Still that’s tsb faff. 

Then yes you can select current accounts in the list and choose switching to tsb which then takes you to the company form for switches and yet more info to fill in before it offers you a switch date in seven working days (I think). Good news is I just did all this and nothing went wrong which is unusual with tsb! 😊 

Got debit card after three days but haven’t received PIN yet day 6 after opening account.

It seems TSB disabled that page at some point. I say this because one member has reported that they started the switch before receiving the activation code (started switch alongside/on the same day as opening account - at least that's what I presume): 

mab3000 said:

Still waiting for my activation code, I opened mine on the 4th. In fact the only thing I’ve received is the debit card. Annoying as the switch completes tomorrow. Luckily it’s only a donor account that’s switching with minimal in the account. 

OceanSound

masonic said:

OceanSound said:

andyhicks88 said:

OceanSound said:

binaryuniverse said:

OceanSound said:

binaryuniverse said:

My account has been open for a few days now. Online account has been set up. Have my card and pin. All good to go... or so I thought. 
Just tried to pay in a fiver. Details matched. Hit confirm:

"Sorry. The payee's bank has advised that they are unable to accept the payment."

I have never had that with a new account before. Good to see TSB are still a farce.

Did you try paying in to tsb account using another bank (in addition to the one you tried)?

I certainly did. Same result.

It's not 24 October yet LoL 😆:

https://forums.moneysavingexpert.com/discussion/comment/79564695/#Comment_79564695

Could be that the switch is still going through. I'd wait for a 'switch completed' email, sms or letter (since tsb seems big on sending out letters) then try the payment again.

But surely the actual account is open already?  So there shouldn't be an issue?

Shouldn't be!. We're talking TSB though. 

From my experience a switch goes through on the same day, on the date arranged. I believe it takes a couple of hours for everything to port across. 

I'm just thinking aloud. Maybe because TSB is handling it (and we are ware how bad their systems are) they allowed switch to go through earlier and now it's stuck in limbo until the 24th.

It's known as 7-day switching because the process starts 7 working days ahead of the completion date (in this case 24th). No bank is able to complete a current account switch within a couple of hours or even on the same day. It takes a minimum of 3 working days to move over a direct debit, for example. The direct debits need to be active a few days ahead of the switch completion date to allow a grace period where payments could still be pulled from the old account (DDs rely on a BACS clearing cycle).

You can read about it here: https://www.tsb.co.uk/current-accounts/switching-bank-account/7-day-switching-brochure.pdf

Note: "Your new TSB account is already up and running" at the beginning of the process. I can assure you that CASS switches do not result in the destination account being frozen for the period when the switch is taking place. Having switched to TSB in the past (after Sabadell's awful IT system was put in place), I can confirm this is true even for TSB.

binaryuniverse should query the payments being rejected as they should be accepted into the new account. Something is clearly not right.

binaryuniverse said: myth123 said: binaryuniverse said: Got my activation code, today, and finished setting up my online stuff, plus got the switch moving.

I fully expect the bonus to not get paid, and I have to chase TSB for it. Because it's TSB. When you started your switch did it allow you to pick a specific switching date? Yes it did. I picked the 24th Oct.
binaryuniverse said: Got my activation code, today, and finished setting up my online stuff, plus got the switch moving.

I fully expect the bonus to not get paid, and I have to chase TSB for it. Because it's TSB. binaryuniverse received the activation code on 18 October, logged in and started the switching process the same day (18 October). Picked switch date of 24 October.

Even without a calendar in sight, I can tell that's nowhere near 7 working days. Going by the information you referred to, in order to complete switch on 24th, switch would need to have started on or around the 13 October.

p.s. admins please make the above appear in black font. For some reasons it's appearing in blue. I never selected blue font