Gas usage mega increase

rjmiller

stewie_griffin said:

rjmiller said:

Ah. So apparently the meter may have to "sit in storage for 30 days or so" before testing.

But of course.

The wait continues.

Gas meters that record usage by the way of ultrasonic sensors have to go in to quarantine for 28 days when the meter is received by SGS. This is to check for incrementation i.e. does the meter advance on its own. If the reading goes up by even 0.001 of a unit during quarantine then the meter will be deemed too defective to test. I strongly suspect this will be your outcome.

Both useful and interesting to know. Thanks for that.

This has certainly been quite the learning experience.

rjmiller

Still nowt back as yet. Have raised with the Ombudsman as we're over 8 weeks in now, so getting ahead of the game.

EssexHebridean

rjmiller said:

Still nowt back as yet. Have raised with the Ombudsman as we're over 8 weeks in now, so getting ahead of the game.

Any news? 

rjmiller

EssexHebridean said:

rjmiller said:

Still nowt back as yet. Have raised with the Ombudsman as we're over 8 weeks in now, so getting ahead of the game.

Any news? 

Alas not. I didn't want to bore people with a 'nothing' update but that's the state of play currently.

The old meter was taken mid-Oct, and taking into account a 4 week 'settling in' period, it's probably had a couple of weeks of testing by now.

I should probably add that throughout all of this nobody has confirmed that the meter is where it should be, so I'm just hoping that it's all going ahead as I was advised.

The testing should in theory be completed next week by my maths. Maybe there'll be an early Christmas present for me in the results...

Zandoni

rjmiller said:

EssexHebridean said:

rjmiller said:

Still nowt back as yet. Have raised with the Ombudsman as we're over 8 weeks in now, so getting ahead of the game.

Any news? 

Alas not. I didn't want to bore people with a 'nothing' update but that's the state of play currently.

The old meter was taken mid-Oct, and taking into account a 4 week 'settling in' period, it's probably had a couple of weeks of testing by now.

I should probably add that throughout all of this nobody has confirmed that the meter is where it should be, so I'm just hoping that it's all going ahead as I was advised.

The testing should in theory be completed next week by my maths. Maybe there'll be an early Christmas present for me in the results...

Back in my day of testing there was a point when we were taking 6 months to complete. Mind you at that time there was a bit of bad publicity about meter accuracy.

Clive_Woody

Late to the party, but just read through all 18 pages of this thread and gutted that I'll have to wait for the outcome (I'm terribly impatient).... 

rjmiller

Clive_Woody said:

Late to the party, but just read through all 18 pages of this thread and gutted that I'll have to wait for the outcome (I'm terribly impatient).... 

It's been... an experience.

I will keep this thread updated.

rjmiller

Zandoni said:

rjmiller said:

EssexHebridean said:

rjmiller said:

Still nowt back as yet. Have raised with the Ombudsman as we're over 8 weeks in now, so getting ahead of the game.

Any news? 

Alas not. I didn't want to bore people with a 'nothing' update but that's the state of play currently.

The old meter was taken mid-Oct, and taking into account a 4 week 'settling in' period, it's probably had a couple of weeks of testing by now.

I should probably add that throughout all of this nobody has confirmed that the meter is where it should be, so I'm just hoping that it's all going ahead as I was advised.

The testing should in theory be completed next week by my maths. Maybe there'll be an early Christmas present for me in the results...

Back in my day of testing there was a point when we were taking 6 months to complete. Mind you at that time there was a bit of bad publicity about meter accuracy.

I don't think my sanity could take an extra 4 or 5 months.

rjmiller

An update courtesy of the Ombudsman, who I contacted in order to try and get things moving.

Bulb have submitted their "comment" in response to my evidence and overview. They state that they fitted the smart meter in December 2021. Presumably they mean the electric meter because, despite me asking, Bulb told me they couldn't install a smart gas meter

So that bit's odd, inaccurate and irrelevant.

There are 2 resolutions suggested by Bulb. The first is 100 quid due to the time this process has taken. I'll take that.

The second is to process a refund once the test results are in. That wording suggests, hopefully, that they agree the old meter is faulty although I know ultimately it will be the decision of whoever is testing the meter.

They also say they "can look at having the meter commissioned so we can receive readings direct from the meter".

I now need to submit my response. I'll be sure to point out that a meter wasn't installed when they said it was, and would welcome any other suggestions as to how I should respond.

Zandoni

It's pretty obvious that the meter is incrementing on it's own and especially as it's a known fault I'm sure the certificate will state that. Once they have the certificate they will negotiate with you, so if you feel £100 is a good deal take it, if you think you have lost more than that wait.