Gas usage mega increase

badger09

rjmiller said:

QrizB said:

rjmiller said:

We're on the move. I make this 1 unit in 48 hours (99999 to 00000).

That's a promising start! Just hope you don't use 20 units in the next 6 hours ...

I'm addicted to watching the chuffing thing...

Join the club. Though in this house the IHD is the centre of attention for husband & son. My time is split between Octopus, Bright & Tapo apps, and this forum😂

EssexHebridean

I hate to introduce a cynical voice into proceedings but allowing for the possible changes in temperature over the next few weeks, could I suggest that you keep a little diary of when you’ve used heating, hot water, showers etc over the time you are waiting for the return of the other meter as it may help to inform your actual use down the line - it occurs to me that there is a good chance that the supplier will be comparing a point where you have not been using heating, with a point where you may well be doing so, and it will be their word against yours. This thread might prove helpful for filling in information relating to the old meter too. 

rjmiller

EssexHebridean said:

I hate to introduce a cynical voice into proceedings but allowing for the possible changes in temperature over the next few weeks, could I suggest that you keep a little diary of when you’ve used heating, hot water, showers etc over the time you are waiting for the return of the other meter as it may help to inform your actual use down the line - it occurs to me that there is a good chance that the supplier will be comparing a point where you have not been using heating, with a point where you may well be doing so, and it will be their word against yours. This thread might prove helpful for filling in information relating to the old meter too. 

Good point. I've been doing this loosely but will be more specific in this period.

Alnat1

Hope it stays warm and gas use is low and you can say "this is how much I really use in a month" 

victor2

rjmiller said:

victor2 said:

rjmiller said:

We're on the move. I make this 1 unit in 48 hours (99999 to 00000).

Looking good then. Hopefully Bulb will get back to you confirming the old meter is faulty. Then they have to figure out what past usage to charge you for. Gas usage is so seasonal when you have central heating that is is not really possible to estimate usage through the summer months based on winter usage.

The pessimist in me doesn't think this is over, but fingers crossed.

Must admit I share your pessimistic view.

However, you never know, they might just leave the bills as they were and offer you a "goodwill gesture" which will cover all the bills generated during the fault (assuming they confirm the fault). That might just be the optimist in me though!

Edit: As already suggested, do keep records of your current usage as reported by the new meter. Daily readings and notes into a spreadsheet for a while perhaps?

SAC2334

In the past on here ,  (I think it was in 2015 in which I had some minor  imput ) , it was very similar to yours with irregular bursts of movements on a digital gas meter even though all gas appliances were off , but not at the control valve. 
The supplier did nt accept it until an engineer came out and witnessed the index movement himself before his very eyes .

It will be interesting to see if Bulb accepts the faulty meter as I don t think it will be established as a fault if its a complex electronics problem driving it. 

rjmiller

victor2 said:

rjmiller said:

victor2 said:

rjmiller said:

We're on the move. I make this 1 unit in 48 hours (99999 to 00000).

Looking good then. Hopefully Bulb will get back to you confirming the old meter is faulty. Then they have to figure out what past usage to charge you for. Gas usage is so seasonal when you have central heating that is is not really possible to estimate usage through the summer months based on winter usage.

The pessimist in me doesn't think this is over, but fingers crossed.

Must admit I share your pessimistic view.

However, you never know, they might just leave the bills as they were and offer you a "goodwill gesture" which will cover all the bills generated during the fault (assuming they confirm the fault). That might just be the optimist in me though!

Edit: As already suggested, do keep records of your current usage as reported by the new meter. Daily readings and notes into a spreadsheet for a while perhaps?

Yes, I think that this new meter does prove 'something' so if I have to go to the Ombudsman it will hopefully help. Realistically I think the best case scenario is as you say - a goodwill gesture on the silly readings and a clean slate from now on.

I love a spreadsheet so that's this afternoon's job sorted.

rjmiller

SAC2334 said:

In the past on here ,  (I think it was in 2015 in which I had some minor  imput ) , it was very similar to yours with irregular bursts of movements on a digital gas meter even though all gas appliances were off , but not at the control valve. 
The supplier did nt accept it until an engineer came out and witnessed the index movement himself before his very eyes .

It will be interesting to see if Bulb accepts the faulty meter as I don t think it will be established as a fault if its a complex electronics problem driving it. 

Ugh. I do hope the tests pick up whatever the fault is but this doesn't sound promising...

[Deleted User]

rjmiller said:

victor2 said:

rjmiller said:

victor2 said:

rjmiller said:

We're on the move. I make this 1 unit in 48 hours (99999 to 00000).

Looking good then. Hopefully Bulb will get back to you confirming the old meter is faulty. Then they have to figure out what past usage to charge you for. Gas usage is so seasonal when you have central heating that is is not really possible to estimate usage through the summer months based on winter usage.

The pessimist in me doesn't think this is over, but fingers crossed.

Must admit I share your pessimistic view.

However, you never know, they might just leave the bills as they were and offer you a "goodwill gesture" which will cover all the bills generated during the fault (assuming they confirm the fault). That might just be the optimist in me though!

Edit: As already suggested, do keep records of your current usage as reported by the new meter. Daily readings and notes into a spreadsheet for a while perhaps?

Yes, I think that this new meter does prove 'something' so if I have to go to the Ombudsman it will hopefully help. Realistically I think the best case scenario is as you say - a goodwill gesture on the silly readings and a clean slate from now on.

I love a spreadsheet so that's this afternoon's job sorted.

Beware of taking any complaint to EOS until you understand, and have thought through, the consequences of a Decision going against you. EOS investigates nothing they just review your complaint and the supplier's case file. If the Decision goes in the supplier's failure, you are free to reject it; however, your complaint then is dismissed and the supplier can then, in extremis, take you to Court in the knowledge that it has a Final Decision in its favour.

I am no fan of the EOS process.

rjmiller

[Deleted User] said:

rjmiller said:

victor2 said:

rjmiller said:

victor2 said:

rjmiller said:

We're on the move. I make this 1 unit in 48 hours (99999 to 00000).

Looking good then. Hopefully Bulb will get back to you confirming the old meter is faulty. Then they have to figure out what past usage to charge you for. Gas usage is so seasonal when you have central heating that is is not really possible to estimate usage through the summer months based on winter usage.

The pessimist in me doesn't think this is over, but fingers crossed.

Must admit I share your pessimistic view.

However, you never know, they might just leave the bills as they were and offer you a "goodwill gesture" which will cover all the bills generated during the fault (assuming they confirm the fault). That might just be the optimist in me though!

Edit: As already suggested, do keep records of your current usage as reported by the new meter. Daily readings and notes into a spreadsheet for a while perhaps?

Yes, I think that this new meter does prove 'something' so if I have to go to the Ombudsman it will hopefully help. Realistically I think the best case scenario is as you say - a goodwill gesture on the silly readings and a clean slate from now on.

I love a spreadsheet so that's this afternoon's job sorted.

Beware of taking any complaint to EOS until you understand, and have thought through, the consequences of a Decision going against you. EOS investigates nothing they just review your complaint and the supplier's case file. If the Decision goes in the supplier's failure, you are free to reject it; however, your complaint then is dismissed and the supplier can then, in extremis, take you to Court in the knowledge that it has a Final Decision in its favour.

I am no fan of the EOS process.

Good to know, cheers. I'd just like someone reasonable to recognise that there's obviously been some sky-high, unrealistic readings, even if they only admit it's the most recent ones.