GEUK newbie customers - What are you doing?

wittynamegoeshere

Below.....

[Deleted User]

wittynamegoeshere said:

https://dictionary.cambridge.org/dictionary/english/floor-price

Floor price:  the lowest price at which a product can be sold

https://dictionary.cambridge.org/dictionary/english/price-ceiling

Price Ceiling:  an upper limit set by a government on the price that can be charged for a product or service

The dictionary is right, GEUK is using the wrong word.

GEUK are using it exactly right in the context of what they are trying to explain.

There is a floor below which they will not be reducing fixed tariffs that are presently above the EPG.

That is all.  No confusion necessary.  No need to resort to the dictionary to prove things that they aren't saying.

rp1974

The_Green_Hornet said:

What are you planning to do if they don't tell you?

My inner child took over and couldn't help myself so this is what I'd imagine many doing when they don't get what they want,when they want.
https://www.youtube.com/watch?v=HXiZHXkG-ac.

[Deleted User]

rp1974 said:

The_Green_Hornet said:

What are you planning to do if they don't tell you?

My inner child took over and couldn't help myself so this is what I'd imagine many doing when they don't get what they want,when they want.
https://www.youtube.com/watch?v=HXiZHXkG-ac.

I seem to be imagining that quite often on this forum recently.

Or this: https://www.youtube.com/watch?v=gazsI0a6GtU

wittynamegoeshere

[Deleted User] said:

wittynamegoeshere said:

https://dictionary.cambridge.org/dictionary/english/floor-price

Floor price:  the lowest price at which a product can be sold

https://dictionary.cambridge.org/dictionary/english/price-ceiling

Price Ceiling:  an upper limit set by a government on the price that can be charged for a product or service

The dictionary is right, GEUK is using the wrong word.

GEUK are using it exactly right in the context of what they are trying to explain.

There is a floor below which they will not be reducing fixed tariffs that are presently above the EPG.

That is all.  No confusion necessary.  No need to resort to the dictionary to prove things that they aren't saying.

Their description is completely correct.  But I'm now using my own definition of "correct" which now means "wrong" because I say so.

Seriously, things are complicated enough already without using industry mumbo-jumbo on customer-facing information, where the word used actually means the exact opposite of what it states.

[Deleted User]

wittynamegoeshere said:

[Deleted User] said:

wittynamegoeshere said:

https://dictionary.cambridge.org/dictionary/english/floor-price

Floor price:  the lowest price at which a product can be sold

https://dictionary.cambridge.org/dictionary/english/price-ceiling

Price Ceiling:  an upper limit set by a government on the price that can be charged for a product or service

The dictionary is right, GEUK is using the wrong word.

GEUK are using it exactly right in the context of what they are trying to explain.

There is a floor below which they will not be reducing fixed tariffs that are presently above the EPG.

That is all.  No confusion necessary.  No need to resort to the dictionary to prove things that they aren't saying.

Their description is completely correct.  But I'm now using my own definition of "correct" which now means "wrong" because I say so.

Seriously, things are complicated enough already without using industry mumbo-jumbo on customer-facing information, where the word used actually means the exact opposite of what it states.

Quite agree, the communications on these things don't seem to be written in any form of plain english and don't help people understand.

I'd like to say that it's because it was all rushed, but I think that's giving the copywriters a bit too much credit.

The_Green_Hornet

What_time_is_it said:

The_Green_Hornet said:

What_time_is_it said:

There is no need to panic.

I'm not panicking. But I am certainly concerned that my energy supplier cannot yet tell me what my prices will be in 3 days time.

What are you planning to do if they don't tell you?

I'm planning to call them on Friday if I don't hear from them by then.
It's not too much to ask for them to tell their customers what their prices are before they start charging them is it?

Fingers crossed they tell you by Friday.

The_Green_Hornet

EssexHebridean said:

The_Green_Hornet said:

Deleted_User said:

Interesting new post regarding Good Energy on another thread - a supplier in a similar cap-exempt position - where the posted rates are way above EPG.

The Good Energy tariff quoted on that thread is their Standard Variable Tariff.

People on here with GEUK are on a fixed tariff and GEUK have already stated that they will be applying the EPG. (https://www.greenenergyuk.com/energy_price_guarantee)

There is no need to panic.

I've not seen any sign of anyone panicking... 

Really?   

What_time_is_it

I'm planning to call them on Friday if I don't hear from them by then.

It's not too much to ask for them to tell their customers what their prices are before they start charging them is it?

Fingers crossed they tell you by Friday.

Thank you... I think.

BUFF

The_Green_Hornet said:

EssexHebridean said:

The_Green_Hornet said:

Deleted_User said:

Interesting new post regarding Good Energy on another thread - a supplier in a similar cap-exempt position - where the posted rates are way above EPG.

The Good Energy tariff quoted on that thread is their Standard Variable Tariff.

People on here with GEUK are on a fixed tariff and GEUK have already stated that they will be applying the EPG. (https://www.greenenergyuk.com/energy_price_guarantee)

There is no need to panic.

I've not seen any sign of anyone panicking... 

Really?   

Luckily, I am a really hoopy frood who knows where his towel is at.