So will Octopus keep to their word and start communicating with customers today?

bristolleedsfan

Sterlingtimes said:

The fiddling by Octopus of day and night tariffs makes Economy 7 a no go. I have asked to be moved onto standard.

I was placed on Economy 7 by default when I was expelled from Go for not having an electric car.

Economy 7 night rates from 1 October reduced, day rates increased, how much by varies region to region - Octopus  .......

nadsat

I've had the email and am on variable tariff in London and the new unit rates will be:

Electricity - 35.513p
Gas - 10.51p

fryedslyce

Spoonie_Turtle said:

From Greg Jackson's Twitter it appears they've started e-mailing Flexible customers.

https://twitter.com/g__j/status/1571188261447471105?s=20&t=mnTkm82wc6NC5GsTzJaH8g

Edit: also previous tweet says they got final details from the government on Thursday!

Pretty useless from Octopus, any customer on Flexible has been able to approximately know what they are likely to be paying from numerous sources.
Customers on non-standard tariffs, like Tracker or Agile have no way of knowing what will be happening from 01/10, but Octopus is ignoring them and from what Greg Jackson is saying it seems likely that we could be in for a long wait. Surely Octopus must know by now what they are going to do.
Octopus customer service is rapidly going downhill, they talk a good game but just can't deliver.

Spoonie_Turtle

fryedslyce said:

Spoonie_Turtle said:

From Greg Jackson's Twitter it appears they've started e-mailing Flexible customers.

https://twitter.com/g__j/status/1571188261447471105?s=20&t=mnTkm82wc6NC5GsTzJaH8g

Edit: also previous tweet says they got final details from the government on Thursday!

Pretty useless from Octopus, any customer on Flexible has been able to approximately know what they are likely to be paying from numerous sources.
Customers on non-standard tariffs, like Tracker or Agile have no way of knowing what will be happening from 01/10, but Octopus is ignoring them and from what Greg Jackson is saying it seems likely that we could be in for a long wait. Surely Octopus must know by now what they are going to do.
Octopus customer service is rapidly going downhill, they talk a good game but just can't deliver.

If they only got final details through on Thursday, perhaps not.  It is unusual for communication at all to be so slow though.  Maybe they thought sending out an e-mail with the update along the lines of what's on the blog would prompt even more enquiries, and it sounds like they're somewhat snowed under as it is.

He did say in another thread we'd all know by the end of the month (!!!) which may feel like an eternity … I'm seeing this as an opportunity to exercise patience, but appreciate others do NEED to know.

[Incidentally this last month was the lowest usage ever and still our highest bill ever, due to being on Tracker I am NOT looking forward to winter.]

fryedslyce

I don't have your patience, especially not with large corporations who will shortly be receiving billions of taxpayer's money in energy subsidies.

Chrysalis

savers_united said:

Spies said:

This suggests some sort of cap will apply to Agile and tracker. 

There are a number of different smart tariffs, some that currently have caps that sit below the Gov't cap and others well above so it's a rather broad statement and will not apply to all. I am struggling with tracker and Agile as those caps are voluntary, tracker was always a variable tariff that tracks the market rate daily, you sign up to those tariffs knowing this, one day it can be high next it can be low. Octopus due to market volitility introduced caps on the tariffs to prevent price shocks for customers.

These caps have risen with each new version released, those customers have the option to switch at no cost to the Octopus variable tariff and pay the Gov't agreed rates, I am not sure why there would be support on Tracker, this tariff like today has a Gas rate below the new Gov't cap, so supporting tracker gives the customer a win win, never paying more than the SVT but benefiting on days like today when the rate falls below it.

It would need to be another octopus voluntary cap as unlikely it would fit within the Gov't criteria of being an SVT or fixed tariff. 

What you described happens to fixes as well, new fixed deals come out to adapt to market changes, the same way new tracker tariffs come out.

Its quite simple the cap is fixed for the length of the contract, and the contract length is fixed.  The only difference to full fixed deals is the unit price "can" go below the cap.

Logically they would subsidise the cap, as it saves taxpayer money over having people move to SVR and then having the full subsidy and keeps the smart tariffs in use.

But of course logical things dont always happen hence us waiting for them to communicate.

Chrysalis

fryedslyce said:

Spoonie_Turtle said:

From Greg Jackson's Twitter it appears they've started e-mailing Flexible customers.

https://twitter.com/g__j/status/1571188261447471105?s=20&t=mnTkm82wc6NC5GsTzJaH8g

Edit: also previous tweet says they got final details from the government on Thursday!

Pretty useless from Octopus, any customer on Flexible has been able to approximately know what they are likely to be paying from numerous sources.
Customers on non-standard tariffs, like Tracker or Agile have no way of knowing what will be happening from 01/10, but Octopus is ignoring them and from what Greg Jackson is saying it seems likely that we could be in for a long wait. Surely Octopus must know by now what they are going to do.
Octopus customer service is rapidly going downhill, they talk a good game but just can't deliver.

I agree on the customer service, but on this occasion its probably right they did Flex first, they likely doing it by the amount of customers on the tariff, a lot of people will be ignorant remember.

t0rt0ise

nadsat said:

I've had the email and am on variable tariff in London and the new unit rates will be:

Electricity - 35.513p
Gas - 10.51p

And the standing charges?

Qyburn

From their email yesterday we will be on 49.429p per day, 33.068p per kWh. That's North Scotland (SSE Hydro).

Keep_pedalling

fryedslyce said:

I don't have your patience, especially not with large corporations who will shortly be receiving billions of taxpayer's money in energy subsidies.

Exactly how are Octopus profiting from this? The money does not end on their profit line.