So will Octopus keep to their word and start communicating with customers today?

MWT

Suz239 said:

I haven't heard a thing from them either. I fixed my rates early September before the government measures were known so I believe I could change to a cheaper tarriff. There's just no way of finding out what the tarriff options are and how the government price cap is being calculated through to me on a fixed tarriff.... Might try to ring them tomorrow, hopefully I'll get through!

No point in joining a phone queue when we already know the information isn't available yet... Just adds to the wait time for those who have requests that the CS staff can help with...

Ally_E.

Suz239 said:

I haven't heard a thing from them either. I fixed my rates early September before the government measures were known so I believe I could change to a cheaper tarriff. There's just no way of finding out what the tarriff options are and how the government price cap is being calculated through to me on a fixed tarriff.... Might try to ring them tomorrow, hopefully I'll get through!

If you joined a fix in early September, surely SVT is better for you? What rates are you on the fixed deal?

BooJewels

I posted this page earlier in another thread - there's a section about half way down "If you’re on a fixed tariff"
explaining in general terms as to how they'll handle fixed tariffs:

https://octopus.energy/blog/how-the-energy-price-guarantee-works/

silverwhistle

Spies said:

silverwhistle said:

No communication for me yet, but as my gas bill from Octopus a few weeks ago predicted an annual bill of £162 I'm not too worried.. I was out in the back garden today doing a few more splits for the log burner.

With an EV I'm on Go so hope I get some benefit, but count my lucky stars that I've a PV installation which keeps my cost down and a propensity for warm jumpers and low temperatures. I'm a pensioner but glad to be an active one; people like my mum really need high temperatures at home, and luckily she is in a well-insulated flat. It's horrible to contemplate those people who aren't.

An ANNUAL bill of £162? How?

Single, PV and a log burner. :-) (That's just for gas mind..)

fryedslyce

Still nothing from Octopus about Tracker and it's almost October. Totally incompetent and awful communication. Customer service is dire, no reply to emails, this is probably the new normal for Octopus.

Phlik

  This thread ...

Trouble is everyone thinks other people's jobs are easy whereas their own job no one else could do better, it's almost never the case in both instances.
Constantly twattering/phoning them isn't going to make anything happen quicker, they're doing it, it'll be ready when it's ready.
Personally I hope they leave my tracker and agile well alone but I'm on the 11p/35p caps and I'm well aware others are on higher caps, we'll soon see.

[Deleted User]

Phlik said:

  This thread ...

Trouble is everyone thinks other people's jobs are easy whereas their own job no one else could do better, it's almost never the case in both instances.
Constantly twattering/phoning them isn't going to make anything happen quicker, they're doing it, it'll be ready when it's ready.
Personally I hope they leave my tracker and agile well alone but I'm on the 11p/35p caps and I'm well aware others are on higher caps, we'll soon see.

But I want to know now, because I'm more important than anything else they could be doing.  If they don't tell me, it's because they are discriminating against me.

</sarcasm>

fryedslyce

They've had ample time to decide, 10 days have passed since this thread was started and still no news for Tracker customers.

Now it's virtually impossible to switch, why should any energy company give a damn about customer service, we're all essentially trapped.

bristolleedsfan

Suz239 said:

I haven't heard a thing from them either. I fixed my rates early September before the government measures were known so I believe I could change to a cheaper tarriff. There's just no way of finding out what the tarriff options are and how the government price cap is being calculated through to me on a fixed tarriff.... Might try to ring them tomorrow, hopefully I'll get through!

Others have contacted Octopus and asked to change to flexible octopus, your earlier posts stated rates you fixed at. 







Octopus have said unit rates from 1 October are in line with these rates, standing charge will be 4% cheaper

Spoonie_Turtle

Latest Twittering says they'll contact customers on other tariffs this week.  Rather need that to include the more niche tariffs not just fixes - I can be patient, but really do need to know what to expect for Saturday!