EDF Smart Meter Harassment

brewerdave

The_Green_Hornet said:

I also moved to EDF for my gas when Zog folded and I haven't been contacted once to install a smart meter but I do recall that when my account was initially set up there was an option available to indicate that I wasn't interested. It isn't there now but then I have since signed up to a fixed tariff where the t&cs specify you are happy to have a smart meter installed.

In the same position with gas. However, I'm with BG for the leccy (moved from Neon Reef) and earlier in the year ,I "volunteered" to have a smart elec. meter fitted ,which would be needed for a gas smart meter to work.
Their reply at the time was "no appointments before November , please contact us later in the year"! 

jrawle

I am also ex-Zog, but I have to say, other than a large message box when I log in to my account, I have not been hassled about a smart meter. Nothing changed when I signed up for a fixed tariff a few weeks ago. If there was an option saying I don't want to be contacted, I will have chosen it. I will also have avoided giving a phone number if possible. (I never wish to be contacted by phone about about anything, so leave it blank, or if they insist, put a fake number or a secondary mobile number that's always switched off unless I need to receive an SMS code for verification.)

jak22 said:

Its just a pair of meters and they just take a couple of hours to fit. No bother at all. 

I think you have not quite read the original message in full. The OP is with EDF for gas only, due to the SOLR process. He/she does not want a gas smart meter from EDF as it is likely not to work without an electricity smart meter or with an electricity smart meter installed by another firm. I am in the same boat as the OP. I do not want smart meters fitted by separate suppliers. The whole smart meter system seems flaky/hit and miss as it is, so the extra complication of different suppliers seems a bad idea.

EssexHebridean

I've been getting regular emails and texts about the smart meter situation but again, we're a SOLR customer for gas only, and our current electric meter is non-mart. I'm reluctant to get the electric meter changed to smart until I'm back on a big 5 supplier (due to the risk of being SOLR'd to British Gas if my current one should go under) and so it goes on. I've just not engaged though - just ignored everything. 

[Deleted User]

EssexHebridean said:

I've been getting regular emails and texts about the smart meter situation but again, we're a SOLR customer for gas only, and our current electric meter is non-mart. I'm reluctant to get the electric meter changed to smart until I'm back on a big 5 supplier (due to the risk of being SOLR'd to British Gas if my current one should go under) and so it goes on. I've just not engaged though - just ignored everything. 

Smart meters are supplier agnostic. Suppliers do not fit their own meters: they select meters; IHDs from an DCC approved list of certified devices. On a change of supplier, the new supplier takes over the responsibility for the meters.

inspectorperez

Ignite said:

Hi,
We got moved to EDF for our gas when Zog folded.  In the last 2 months, EDF have tried to make 4 unsolicited appointments to fit a smart gas meter.  Each of these I've had to cancel twice as their "Reply NO" WhatsApp reply doesn't work.  I've got "Don't contact me about a smart meter" selected on my account profile yet this doesn't seem to stop them.

I've now raised an official complaint which they tried to close with a return call 20 mins later.  I wouldn't let them close it, and just as well as I've now received another email from them about arranging an appointment.

So, how do I stop this harassment?  If anyone says why don't I let them fit one, I've not got a problem with Smart Meters.  What I have a problem with is being bothered all of the time by EDF.  I'm not going to take time off work for them to fit one at their convenience.  If they hadn't started bothering me with this I might have sorted out an appointment.

The other issue is that we only have them for gas and not electricity, and there have been too many stories on this forum about EDF agents not getting their meter to connect to another companies hub.  Why would I want to waste my time with this?

Any thoughts on how to get them to stop bothering me?

Thanks

https://forums.moneysavingexpert.com/discussion/6338200/edf-threat-re-smart-meter-installation#latest

You might be interested in this thread which I started some time ago. I've never been troubled since!

michaels

They wouldn't leave me alone until I wanted to go onto a time of use tariff and thus needed a meter fitted - since then I have had two failed appointments without any contact, just complete no shows - so based on this, the best way to shut them up is to book the installation and you will probably never hear from them again....

morhen

BUFF said:

afaik you need to have a smart electric meter before you can have a smart gas meter.

Technically not true.  They will happily fit a smart gas meter, even if you have no smart electric meter.  It just works as a 'dumb' meter until you get a smart electric meter.  It is the route British Gas took 6 months (ish) ago.

SAC2334

Ignite said:

Hi,
We got moved to EDF for our gas when Zog folded.  In the last 2 months, EDF have tried to make 4 unsolicited appointments to fit a smart gas meter.  Each of these I've had to cancel twice as their "Reply NO" WhatsApp reply doesn't work.  I've got "Don't contact me about a smart meter" selected on my account profile yet this doesn't seem to stop them.

I've now raised an official complaint which they tried to close with a return call 20 mins later.  I wouldn't let them close it, and just as well as I've now received another email from them about arranging an appointment.

So, how do I stop this harassment?  If anyone says why don't I let them fit one, I've not got a problem with Smart Meters.  What I have a problem with is being bothered all of the time by EDF.  I'm not going to take time off work for them to fit one at their convenience.  If they hadn't started bothering me with this I might have sorted out an appointment.

The other issue is that we only have them for gas and not electricity, and there have been too many stories on this forum about EDF agents not getting their meter to connect to another companies hub.  Why would I want to waste my time with this?

Any thoughts on how to get them to stop bothering me?

Thanks

I was exactly the same when BG harassed me constantly quite a few years ago when they were the first to install their own smart meters from around 2014 onwards 

. I was nt averse to smart meters I m a fan of them but absolutely no way was I going to take time off work and lose money .

I knew only too well that meter fitters have a habit of not turning up at all 

 I was a meter reader anyway for BG and worked most Saturdays and often late up to 8 pm on occasions on weekdays  .

In my view if I can work for BG in antisocial hours , so can these meter fitters.
 
Eventually they made a Saturday morning appointment and fitted both meters in less than an hour . 
Stick to your guns and only accept an appointment which suits you.  

[Deleted User]

morhen said:

BUFF said:

afaik you need to have a smart electric meter before you can have a smart gas meter.

Technically not true.  They will happily fit a smart gas meter, even if you have no smart electric meter.  It just works as a 'dumb' meter until you get a smart electric meter.  It is the route British Gas took 6 months (ish) ago.

Technically, there is no such thing as a dumb smart meter or communications hub. The installer has to go through the full commissioning process for both meters and the communications hub. The communications hub has to remain connected to the DCC Network: if it didn’t, then the supplier couldn’t pull any data.

The communications hub normally sits atop the Electricity meter as it needs an electrical supply to function. The ‘dumbness’ as far as your electricity meter is concerned was simply that the supplier was using your manual reads for billing.

This information was posted by DCC employee on another forum.

brewerdave

morhen said:

BUFF said:

afaik you need to have a smart electric meter before you can have a smart gas meter.

Technically not true.  They will happily fit a smart gas meter, even if you have no smart electric meter.  It just works as a 'dumb' meter until you get a smart electric meter.  It is the route British Gas took 6 months (ish) ago.

A few (failed) suppliers ago, I was being "harassed" to have a smart gas meter fitted - I phoned up ,and once I told them I didn't have a smart elec. meter ,they lost all interest.!!