Virgin Money Cashback Switch Offer August 2022

Bridlington1

overspender22 said:

My cashback has still stayed in ‘future’ so it must be an issue with everyone’s accounts. Unless anyone has had their £160 paid?

Thank heavens it's not just my technical curse then. Mine is still stuck in the "future" cashback section despite 52 days passing since I made my first eligible transaction. I spent over hour on hold on the phone to them the other day only for them to hang up on me. After a further hour and a half on hold I was told to fill in a missing cashback form. I have filled one in and will give them until Thursday before I complain. Hopefully I will be able to get a bit of extra cash on top as an apology. With a bit of luck I will also be told to go into branch, in which case I will be able to get free bus travel again.

overspender22

Bridlington1 said:

overspender22 said:

My cashback has still stayed in ‘future’ so it must be an issue with everyone’s accounts. Unless anyone has had their £160 paid?

Thank heavens it's not just my technical curse then. Mine is still stuck in the "future" cashback section despite 52 days passing since I made my first eligible transaction. I spent over hour on hold on the phone to them the other day only for them to hang up on me. After a further hour and a half on hold I was told to fill in a missing cashback form. I have filled one in and will give them until Thursday before I complain. Hopefully I will be able to get a bit of extra cash on top as an apology. With a bit of luck I will also be told to go into branch, in which case I will be able to get free bus travel again.

Did you have to fill in the form for the £160 in total? Or the individual transactions?!

Bridlington1

overspender22 said:

Bridlington1 said:

overspender22 said:

My cashback has still stayed in ‘future’ so it must be an issue with everyone’s accounts. Unless anyone has had their £160 paid?

Thank heavens it's not just my technical curse then. Mine is still stuck in the "future" cashback section despite 52 days passing since I made my first eligible transaction. I spent over hour on hold on the phone to them the other day only for them to hang up on me. After a further hour and a half on hold I was told to fill in a missing cashback form. I have filled one in and will give them until Thursday before I complain. Hopefully I will be able to get a bit of extra cash on top as an apology. With a bit of luck I will also be told to go into branch, in which case I will be able to get free bus travel again.

Did you have to fill in the form for the £160 in total? Or the individual transactions?!

Individual transactions. There were only 2 transactions in my case as the rest of my cashback transactions were made within the last 35 days.

Crg12

Has anybody had any joy with this?  

My offer has now since expired after 60 days.  I've had £136 in my "future" for weeks now.  My first eligible payment was 2 Sep and that is still in future.

Also none of my spend from October is showing in "future".  That's only showing on my statement for the month October.

It's like virgin money are delaying everything so people don't switch accounts after just moving to them, because there is still some other good switching bonuses to be had.   

phillw

Crg12 said:

It's like virgin money are delaying everything so people don't switch accounts after just moving to them, because there is still some other good switching bonuses to be had.   

Unlikely, because there is nothing to stop you from opening an account elsewhere and switching that.
They probably are waiting to make sure it doesn't get refunded.

Bridlington1

Bridlington1 said:

overspender22 said:

My cashback has still stayed in ‘future’ so it must be an issue with everyone’s accounts. Unless anyone has had their £160 paid?

Thank heavens it's not just my technical curse then. Mine is still stuck in the "future" cashback section despite 52 days passing since I made my first eligible transaction. I spent over hour on hold on the phone to them the other day only for them to hang up on me. After a further hour and a half on hold I was told to fill in a missing cashback form. I have filled one in and will give them until Thursday before I complain. Hopefully I will be able to get a bit of extra cash on top as an apology. With a bit of luck I will also be told to go into branch, in which case I will be able to get free bus travel again.

I've just received 2 identical emails from Virgin money:

Virgin Money Cashback

BRIDLINGTON1, thanks for getting in touch about the cashback you were expecting from VM Bank Funded Offer. Good news – we've had a look and the money's now showing in your Virgin Money Cashback account. Enjoy your cashback and keep an eye on the app for new offers. The team at Virgin Money

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What a complete waste of time that was. I shall make a complaint as soon as I have at least 2 solid hours to spare in which I can sit listening to that accursed hold music.

overspender22

They’re useless. Wonder if anyone’s actually had cashback move from ‘future’ to available since the start of this farce. 

ForumUser7

Bridlington1 said:

Bridlington1 said:

overspender22 said:

My cashback has still stayed in ‘future’ so it must be an issue with everyone’s accounts. Unless anyone has had their £160 paid?

Thank heavens it's not just my technical curse then. Mine is still stuck in the "future" cashback section despite 52 days passing since I made my first eligible transaction. I spent over hour on hold on the phone to them the other day only for them to hang up on me. After a further hour and a half on hold I was told to fill in a missing cashback form. I have filled one in and will give them until Thursday before I complain. Hopefully I will be able to get a bit of extra cash on top as an apology. With a bit of luck I will also be told to go into branch, in which case I will be able to get free bus travel again.

I've just received 2 identical emails from Virgin money:

Virgin Money Cashback

BRIDLINGTON1, thanks for getting in touch about the cashback you were expecting from VM Bank Funded Offer. Good news – we've had a look and the money's now showing in your Virgin Money Cashback account. Enjoy your cashback and keep an eye on the app for new offers. The team at Virgin Money

We're a sociable bunch, follow us

What a complete waste of time that was. I shall make a complaint as soon as I have at least 2 solid hours to spare in which I can sit listening to that accursed hold music.

Bridlington1, in relation to the complaint you will make (just to give you a heads up really), I filed a complaint with Virgin Money 16 weeks ago in relation to my current account, and it's not like a particularly difficult one that should even have to go to a specialist team. (For any forumites who are unaware, Financial Institutions are supposed to resolve complaints within 8 weeks, so I am now eligible to go to the FOS, but that is quite a long process currently too). They haven't even allocated it yet to a handler, I just keep getting holding letters. Hopefully you have better luck with this process!

*EDIT* My last holding letter dated 11th October requests a further 4 weeks for a resolution, bringing it to 8th November. I have no faith that it'll even be resolved by that date to be completely honest, and no one is even able to say how many complaints are in the queue still ahead of mine. Even to the level of tens, hundreds, thousands... At some stage I will have to take it to the FOS, but don't want to take away their ability to deal with another complaint for someone else instead that is in deadlock... VMs customer service seems to be very poor, and certain aspects have slipped even further in the past few months in my personal opinion.

Bridlington1

ForumUser7 said:

Bridlington1 said:

Bridlington1 said:

overspender22 said:

My cashback has still stayed in ‘future’ so it must be an issue with everyone’s accounts. Unless anyone has had their £160 paid?

Thank heavens it's not just my technical curse then. Mine is still stuck in the "future" cashback section despite 52 days passing since I made my first eligible transaction. I spent over hour on hold on the phone to them the other day only for them to hang up on me. After a further hour and a half on hold I was told to fill in a missing cashback form. I have filled one in and will give them until Thursday before I complain. Hopefully I will be able to get a bit of extra cash on top as an apology. With a bit of luck I will also be told to go into branch, in which case I will be able to get free bus travel again.

I've just received 2 identical emails from Virgin money:

Virgin Money Cashback

BRIDLINGTON1, thanks for getting in touch about the cashback you were expecting from VM Bank Funded Offer. Good news – we've had a look and the money's now showing in your Virgin Money Cashback account. Enjoy your cashback and keep an eye on the app for new offers. The team at Virgin Money

We're a sociable bunch, follow us

What a complete waste of time that was. I shall make a complaint as soon as I have at least 2 solid hours to spare in which I can sit listening to that accursed hold music.

Bridlington1, in relation to the complaint you will make (just to give you a heads up really), I filed a complaint with Virgin Money 16 weeks ago in relation to my current account, and it's not like a particularly difficult one that should even have to go to a specialist team. (For any forumites who are unaware, Financial Institutions are supposed to resolve complaints within 8 weeks, so I am now eligible to go to the FOS, but that is quite a long process currently too). They haven't even allocated it yet to a handler, I just keep getting holding letters. Hopefully you have better luck with this process!

*EDIT* My last holding letter dated 11th October requests a further 4 weeks for a resolution, bringing it to 8th November. I have no faith that it'll even be resolved by that date to be completely honest, and no one is even able to say how many complaints are in the queue still ahead of mine. Even to the level of tens, hundreds, thousands... At some stage I will have to take it to the FOS, but don't want to take away their ability to deal with another complaint for someone else instead that is in deadlock... VMs customer service seems to be very poor, and certain aspects have slipped even further in the past few months in my personal opinion.

Thanks for the heads up. I have had issues with Virgin money earlier this year and discovered just how ghastly their customer service is back then. I went though about 6 different departments in the end and on 2 occasions I was on hold for nearly 2 hours only to be told the department I was trying to get through to had closed a few minutes earlier. I switched my old account to Nationwide back in March hence why I was able to get this switching offer. I have found Virgin Money to be one of the worst banks I have dealt with, coming second only to HSBC.

With your complaint, have you been able to get any transport costs associated with going into a branch refunded? I had a complaint with TSB recently and was able to get the cost of the bus fare to my local branch refunded so every time I needed to go anywhere on the bus I was able to give them a ring, wait for them to tell me to go into branch and then purchase an all day bus ticket. Since TSB have now resolved my complaint a 16 week plus timescale for Virgin Money could be a blessing in disguise.

Bridlington1

I've just been on the phone to Virgin Money and after them telling me that the cashback should have been available after 65 days and not 35 days for the switch offer and me making a complaint, the lady I was speaking to received a message to say that there's been a system error and that my cashback should be made available by the end of the week subject to the 35 day rule as stated on their website.

Presumably it is this system error that has thrown everyone else's cashback into disarray. But by the sounds of things we should all be receiving our cashback soon.