Jet2 claim

boydgrover

Hi Kit, have you heard any further re Jet2 delay? I had an email from their legal team denying my claim, due to extraordinary circumstances for outbound flight LS1223. Email also aid I could register my complaint with CAA. No mention of the return delayed flight LS1244 claim yet, even though I submitted both claims on 5th July. Anyway Kit, how have you got on?

JPears

And what were the extraordinary circumstances claimed by Jet2?

Kit1

boydgrover said:

Hi Kit, have you heard any further re Jet2 delay? I had an email from their legal team denying my claim, due to extraordinary circumstances for outbound flight LS1223. Email also aid I could register my complaint with CAA. No mention of the return delayed flight LS1244 claim yet, even though I submitted both claims on 5th July. Anyway Kit, how have you got on?

I got the same email.

There were no exceptional circumstances,  it was down to their poor management of staff rotas.  It had nothing to do with air traffic control or the weather which are two of the reason they can get away with not paying out.  They were fully at fault.

Not sure where we go from here but am guessing we are going to have to fight this one all the way.

boydgrover

Yes, I agree, and I've just referred this dispute to CAA. Interesting Jet2 offered to pay for out-of-pocket expenses, sounds almost like an admission of liability to me. Still haven't heard from them about my claim for the return flight. I wonder why! 

Suzycoll

Kit1 said:

Hi
I am after a little help.
After many years of travelling we are making our first claim for delayed flights.
We were meant to leave Birmingham at 8.30am but our flight was delayed until 12.20pm (almost 4 hours).  They notified us at 5.25am - 5 mins before check in opened so must have know long before they sent us a text message.
We were then delayed on the way home.  Flight should have left at 14.40pm but didn't take off until 18.30pm.  We were collected from our holiday apartments at the normal collection time and at that point the flight was on time.  We only found out it was going to be delayed after we checked in at 12.50pm.  We only knew it was going to be delayed when we were able to see the flight screen in the departure lounge when it was finally updated about 2 hours after we checked in.  We then got a text message saying 5 euros had been added to our boarding passes (5 euros couldn't buy you very much - l think a coffee or drink if you were lucky).

I am now filling out the claim form and would like to know what l should write on the the claim details to help me have a better chance of getting a payment.
I have read on here that they will try and get out of it but l want to get my point across that this isn't acceptable and after the May half-term fiasco they have had plenty of time to get their act together.

Reason for the delay on the way out was 'The cabin crew were late getting back the night before and had to have the correct number of hours rest'.  They should have a better system in place and not use the late night staff to operate the morning flights.  They need a better staff rota system.

Reason for the delay on the return trip 'We had to get another plane from Manchester as the one we were going to use had a problem'.  I am guessing they knew this earlier.

Any hints or tips would be much appreciated.

hi. As previous replies to your post just fill in the claim form. I had a delay with Jet 2 & just received the reply after 10 weeks. They turned it down citing all sorts of things but mostly the travel disruption in the industry & 'unforeseen circumstances'. The reason for my flight being later was same as you ie no cabin crew. 
I am trying to work out how to appeal as I don't think the reason they give is true . Good Luck with yours 

onashoestring

Suzycoll said:

Kit1 said:

Hi
I am after a little help.
After many years of travelling we are making our first claim for delayed flights.
We were meant to leave Birmingham at 8.30am but our flight was delayed until 12.20pm (almost 4 hours).  They notified us at 5.25am - 5 mins before check in opened so must have know long before they sent us a text message.
We were then delayed on the way home.  Flight should have left at 14.40pm but didn't take off until 18.30pm.  We were collected from our holiday apartments at the normal collection time and at that point the flight was on time.  We only found out it was going to be delayed after we checked in at 12.50pm.  We only knew it was going to be delayed when we were able to see the flight screen in the departure lounge when it was finally updated about 2 hours after we checked in.  We then got a text message saying 5 euros had been added to our boarding passes (5 euros couldn't buy you very much - l think a coffee or drink if you were lucky).

I am now filling out the claim form and would like to know what l should write on the the claim details to help me have a better chance of getting a payment.
I have read on here that they will try and get out of it but l want to get my point across that this isn't acceptable and after the May half-term fiasco they have had plenty of time to get their act together.

Reason for the delay on the way out was 'The cabin crew were late getting back the night before and had to have the correct number of hours rest'.  They should have a better system in place and not use the late night staff to operate the morning flights.  They need a better staff rota system.

Reason for the delay on the return trip 'We had to get another plane from Manchester as the one we were going to use had a problem'.  I am guessing they knew this earlier.

Any hints or tips would be much appreciated.

hi. As previous replies to your post just fill in the claim form. I had a delay with Jet 2 & just received the reply after 10 weeks. They turned it down citing all sorts of things but mostly the travel disruption in the industry & 'unforeseen circumstances'. The reason for my flight being later was same as you ie no cabin crew. 
I am trying to work out how to appeal as I don't think the reason they give is true . Good Luck with yours  

If you don’t agree with the decision you  can escalate to CAA

https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/

Kit1

boydgrover said:

Yes, I agree, and I've just referred this dispute to CAA. Interesting Jet2 offered to pay for out-of-pocket expenses, sounds almost like an admission of liability to me. Still haven't heard from them about my claim for the return flight. I wonder why! 

That's what l was thinking too.  I wasn't sure if l had to go back to them to check if they have an agreement with the ADR (Alternative dispute resolution) before going to the CAA/

Like you they have blamed everything under the sun, including bad weather. 
We were told by the captain it was a staffing issue and some of the flight attendants also told us the same thing before he made his announcement - so nothing to do with the weather, air traffic control or the old chestnut Covid (all restrictions have been lifted for quite sometime).

I also haven't heard about our return flights either.  Wonder what excuse they will use?  Bet they don't mention their plane was at the wrong airport and they had to move it.  Being July and the great summer we have been having it can't be bad weather and covid isn't impacting anything so guess we will have to see who or what they blame.  It seems like they were doing this on alternate weeks - the week after we travelled it was only delayed by 30 mins each way - wonder what excuse they got?

Keep me posted about your claim,

Kit1

onashoestring said:

Suzycoll said:

Kit1 said:

Hi
I am after a little help.
After many years of travelling we are making our first claim for delayed flights.
We were meant to leave Birmingham at 8.30am but our flight was delayed until 12.20pm (almost 4 hours).  They notified us at 5.25am - 5 mins before check in opened so must have know long before they sent us a text message.
We were then delayed on the way home.  Flight should have left at 14.40pm but didn't take off until 18.30pm.  We were collected from our holiday apartments at the normal collection time and at that point the flight was on time.  We only found out it was going to be delayed after we checked in at 12.50pm.  We only knew it was going to be delayed when we were able to see the flight screen in the departure lounge when it was finally updated about 2 hours after we checked in.  We then got a text message saying 5 euros had been added to our boarding passes (5 euros couldn't buy you very much - l think a coffee or drink if you were lucky).

I am now filling out the claim form and would like to know what l should write on the the claim details to help me have a better chance of getting a payment.
I have read on here that they will try and get out of it but l want to get my point across that this isn't acceptable and after the May half-term fiasco they have had plenty of time to get their act together.

Reason for the delay on the way out was 'The cabin crew were late getting back the night before and had to have the correct number of hours rest'.  They should have a better system in place and not use the late night staff to operate the morning flights.  They need a better staff rota system.

Reason for the delay on the return trip 'We had to get another plane from Manchester as the one we were going to use had a problem'.  I am guessing they knew this earlier.

Any hints or tips would be much appreciated.

hi. As previous replies to your post just fill in the claim form. I had a delay with Jet 2 & just received the reply after 10 weeks. They turned it down citing all sorts of things but mostly the travel disruption in the industry & 'unforeseen circumstances'. The reason for my flight being later was same as you ie no cabin crew. 
I am trying to work out how to appeal as I don't think the reason they give is true . Good Luck with yours  

If you don’t agree with the decision you  can escalate to CAA

https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/

That's my next plan of action.

JPears

You can only escalate to CAA if flight originated in UK.

Looks like Jet2 are back to playing silly beggars again with 261/2004.

I think they still have a chip on their shoulder about Huzar.

Kit1

JPears said:

You can only escalate to CAA if flight originated in UK.

Looks like Jet2 are back to playing silly beggars again with 261/2004.

I think they still have a chip on their shoulder about Huzar.

I think so too.  They are at fault and are trying to get away with it.  I will have a look at your attachment