Jet2 claim

boydgrover

Hi Kit1, have you had any further developments with your claim? I have heard back from CAA, who say that they aim to make a final assessment in 10 weeks! This just drags on and on and still nothing from J2 re. return delay compensation claim.

Kit1

boydgrover said:

Hi Kit1, have you had any further developments with your claim? I have heard back from CAA, who say that they aim to make a final assessment in 10 weeks! This just drags on and on and still nothing from J2 re. return delay compensation claim.

Hi boydgrove

No l haven't heard anything either.  I did reply to the email they sent re all the things they blamed and pointed out that none of it was true and it was completely down to Jet2 and Jet2 alone, but they haven't bothered to reply.  They haven't even had the curtesy to come back about the return journey.

I haven't heard from CAA either yet, but we just sent in our claim.  Someone on the Jet2 Facebook page said that CAA won't hlep so we will just have to wait and see.

I am guessing they will just get away with it as they have in the past.

JPears

MCOL time if CAA don't /won't do anything.

emma-uk

Following with interest. Claim submitted on June 20th following a 17 hour delay from Antalya and I am still to hear back. I have been in contact with a customer service rep via Instagram who told me over a week ago that he had raised it with the legal team as a matter if urgency as it has now exceeded their timeframe but I'm not hopeful. Such a shame as Jet2 is our preferred carrier and I have never encountered issues other than this delay. 

boydgrover

Hi Kit1, after I said that I hadn't heard anything about the return trip claim I decided to email the Jet2 legal team on Wednesday evening, asking when I could expect settlement as it had been over 10 weeks since applying for compensation. The legal team must have alerted customer services who emailed me today saying that they were in the process of sending the payment. Success! Well almost I bet it takes a while before I see the money. Suggest you take a similar approach if you haven't heard back yet re. the return flight. Then its MCOL time if CAA cannot persuade Jet2 to settle the claim for the outbound flight. The moral of the story is that Jet2 can be reasonable (ha ha) when harassed. Don't give up and thanks to you and others on this thread for the moral support. Feels good not to be fighting alone. Thanks especially to JPears for the advice given regarding the claims process.

JPears

Glad to be of service. I like flying Jet2 but they caused me a lot of grief 10 years ago over a claim in court. I got my own back as did many thousands of others when their stubborness resulted in a big loss for them (and ALL the other airlines) in the Court of Appeal.

kipsterno1

@boydgrover the response you got may be down to Jet2's upcoming appearance on Watchdog.  We got our email that they are paying our claim yesterday as I believe many others did.

CKhalvashi

Kit1 said:

boydgrover said:

Hi Kit, have you heard any further re Jet2 delay? I had an email from their legal team denying my claim, due to extraordinary circumstances for outbound flight LS1223. Email also aid I could register my complaint with CAA. No mention of the return delayed flight LS1244 claim yet, even though I submitted both claims on 5th July. Anyway Kit, how have you got on?

I got the same email.

There were no exceptional circumstances,  it was down to their poor management of staff rotas.  It had nothing to do with air traffic control or the weather which are two of the reason they can get away with not paying out.  They were fully at fault.

Not sure where we go from here but am guessing we are going to have to fight this one all the way.

There will unlikely be poor management of staff rosters. In summer crew are pushed to the legal limits (OH is flight crew and actually had 116 hours block in her schedule despite being limited to 100 flight hours. With some changes over the month to give an 18:xx report after a delayed Tel Aviv etc with the morning crew operating her first 2 sectors. She finished August with 99 hours and 43 minutes of flight time). Note she doesn't work for Jet2.

There are mandatory 12 hour rest periods between duties as stipulated by both UK CAA and EASA. These will not be broken in any circumstances so your family and friends aren't referring to you in the past tense.

In relation to your original issue, crewing is on the airline and it will be for them to show they couldn't reasonably have got the delay down. This would largely be through re-crewing the sector and the crew taking a later departure.

Kit1

boydgrover said:

Hi Kit1, after I said that I hadn't heard anything about the return trip claim I decided to email the Jet2 legal team on Wednesday evening, asking when I could expect settlement as it had been over 10 weeks since applying for compensation. The legal team must have alerted customer services who emailed me today saying that they were in the process of sending the payment. Success! Well almost I bet it takes a while before I see the money. Suggest you take a similar approach if you haven't heard back yet re. the return flight. Then its MCOL time if CAA cannot persuade Jet2 to settle the claim for the outbound flight. The moral of the story is that Jet2 can be reasonable (ha ha) when harassed. Don't give up and thanks to you and others on this thread for the moral support. Feels good not to be fighting alone. Thanks especially to JPears for the advice given regarding the claims process.

Yes we got an email too saying they are going to pay out for the return trip.  Now just to get the outbound one sorted.

Kit1

kipsterno1 said:

@boydgrover the response you got may be down to Jet2's upcoming appearance on Watchdog.  We got our email that they are paying our claim yesterday as I believe many others did.

Sadly, they only want to pay out on the return flight, but we had the same problem on the outbound flight, and they are saying no way was it their fault when it was as they didn't have the staff.