John Lewis Partnership Card

daveyjp

Caversham_Chalky said:

Managed to get the new credit card by transferring over from the old one and retained the credit limit I had, So all well and good, started spending on the new card and have just recived my statement BUT the time between the statement and having to make payment has been reduced from c. 25 days to 15 days (reduces the interest free period if you pay off in full each month). I complained to Newday and they said if you transfer from the old card you get c 15 days but if you applied without doing the transfer route you get 25 days, basically meaning you are being pernalised for being loyal!. Needless to say I was not happy and have written to the chairperson of JLP and have been contacted by someone in the Customer Relations Department saying that the Chairperson has asked them to look into this, hopefully something will change. 

Why is this 15 day rule a surprise?  It was in the terms and conditions you agreed during the application process.

Chino

Caversham_Chalky said:

basically meaning you are being pernalised for being loyal!

You presumably evaluated competitors' credit cards, concluded that John Lewis Finance's product was superior and applied for it. Loyalty has nothing to do with your choice of card. If you're being penalised for anything, it's for not reading the product's terms and conditions.

WillPS

Chino said:

Caversham_Chalky said:

basically meaning you are being pernalised for being loyal!

You presumably evaluated competitors' credit cards, concluded that John Lewis Finance's product was superior and applied for it. Loyalty has nothing to do with your choice of card. If you're being penalised for anything, it's for not reading the product's terms and conditions.

Have you read the post?

NewDay are giving existing/referred JLFS customers a shorter repayment period than new customers. I'm not sure how you can conclude that's not a penalty for being loyal to the John Lewis brand since it's a new credit product either way.

MollyR

I have just had an e-mail about my monthly John Lewis Rewards, which includes a link to how one earns on the new credit card.  Now, this is presumably entirely my own fault for not studying the T&Cs, but according to that link it seems that on the new card one will only earn reward points on Waitrose and John Lewis purchases, rather than on any purchase as before.  https://www.johnlewisfinance.com/content/dam/jlf/pscd/pdfs/card-points/John-Lewis-Partnership-Card-Earning-Points.pdf makes no mention of earning points on the majority of my spend, as I have done for years.  I am pretty annoyed, because I have made some large purchases this month, and was expecting 1% back on them.  But I don't want to change the card now, because of the effect it will have on my credit file - they don't like a lot of swapping cards around.  Catch-22.

HonestJohn

MollyR said:

I have just had an e-mail about my monthly John Lewis Rewards, which includes a link to how one earns on the new credit card.  Now, this is presumably entirely my own fault for not studying the T&Cs, but according to that link it seems that on the new card one will only earn reward points on Waitrose and John Lewis purchases, rather than on any purchase as before.  https://www.johnlewisfinance.com/content/dam/jlf/pscd/pdfs/card-points/John-Lewis-Partnership-Card-Earning-Points.pdf makes no mention of earning points on the majority of my spend, as I have done for years.  I am pretty annoyed, because I have made some large purchases this month, and was expecting 1% back on them.  But I don't want to change the card now, because of the effect it will have on my credit file - they don't like a lot of swapping cards around.  Catch-22.

At the top it says "For all other eligible purchases, you’ll earn points at the lesser rate of 1 point for every £4 spent."
My account already includes points on purchases outside of the JLP.

MollyR

It does, but its definition of "eligible purchases" seems to be confined to the JLP.  But if your account shows points on other purchases, that gives me hope!

missymouse

Yes I have a statement already whereas with old card I wouldn’t have had to pay till November so wish I’d put it on there but was enticed by triple points offer

plus it’s very hard to set up a payment from the bank like I used to do. Bank couldn’t find details 

does anyone have this information 

MollyR

The link to set up a Direct Debit is on the Account page.  Alternatively, for ad hoc payments, you can pay by Switch, also via a link on that page.  You don't push the payment from the bank account, you pull it from the credit card account, just as one did with the old card.

christmaslights

MollyR said:

It does, but its definition of "eligible purchases" seems to be confined to the JLP.  But if your account shows points on other purchases, that gives me hope!

I don’t think it does. The summary states that the terms for earnings rewards on the new card remain the same as for the old card. And, as a previous poster has said, the T&C detail says  “ ii)1 Point for every £4 spent on your Partnership Card at all other retailers and at John Lewis and Waitrose shop concessions, including but not limited to Ham Holy Burger, Rossopomodoro, Hotel Chocolat, Joe & the Juice…..”  ie the detailed list just includes JLP related companies where you don’t get the higher rewards that you get at main JL stores and Waitrose. 

missymouse

With my current card it is set up with the bank as one of my nominated payees and I make a payment from my bank each month as does my spouse

i rang them and found out the correct information to set up the payments