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Kroo bank discussion

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  • Ballard
    Ballard Posts: 2,980 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    The only thing that I can think of regarding the senders dob is that sanctioned lists do include that data, if memory serves me right.

    To be clear, I’m not defending them as it seems well over the top but that could be the reason. 
  • masonic
    masonic Posts: 27,196 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 29 May 2023 at 7:38AM
    Ballard said:
    The only thing that I can think of regarding the senders dob is that sanctioned lists do include that data, if memory serves me right.

    To be clear, I’m not defending them as it seems well over the top but that could be the reason. 
    So if you want to receive money into Kroo from a sanctioned individual, just give them a different DOB and they won't get a match?
    Edit: looks like a fair number of those on the list don't have a full DOB associated with them, just a birth year. None of the businesses have a DOB.
    I'd imagine if any of these naughty individuals or entities were freely operating a UK bank account, they'd be doing so under false details, and those details would be what they'd tell you to pass along to Kroo.
  • janusdesign
    janusdesign Posts: 963 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    I got a surprising email this morning from Kroo - I closed my account in February and it now seems they owe me interest...

    Team Kroo (Kroo)

    8 Jun 2023, 17:55 BST

    Hi,

    We are writing to inform you that your closed Kroo current account has accrued interest.

    You previously asked us to close your Kroo Current Account, which was carried out as requested. However, due to a processing error, the interest accrued up to that point was not paid to you. This earned interest has continued to accrue interest since. Whilst we’re only obliged to pay interest to you until we receive the instructions to close your account, we have decided to pay this until 7th June 2023.

    We want to return this interest payment to you.

    As your account is closed, we will need to transfer this payment to you. Please reply to this email with the account number and sort code of a UK bank account held in your name. Once received, we will make this payment to you within 28 days.

    If you do not want this interest payment, we can arrange to donate this money to our charity partner, One Tree Planted. If you’d like us to do this, please let us know by replying to this email.

    Please take a look at the questions and answers below. If you have any more questions, just reply to this email and we’ll be happy to help.

    How did this happen?

    A processing error meant that your closed current account was not correctly cleared of any accrued interest. This interest was paid to your closed current account as normal on the 1st of the month following your account closure. This interest payment will have continued to accrue interest until 7th June 2023.

    What happens if I do not want this payment, or I do not want to give you my account details?

    This money is yours, and we’ll keep it safe until you get in touch, in line with our Terms and Conditions. It will not continue to accrue any further interest. If you do not want this payment, we can donate this money to our charity partner, One Tree Planted. Please let us know if this is what you’d like us to do by replying to this email.

    What if I do not have another UK bank account in my name?

    Please contact us, and we will discuss a way to return these funds to you.

    Can I open up another Kroo account and have the interest paid there?

    We can’t currently accept applications for Kroo current accounts where you’ve previously opted to close your account. We hope to support this soon.

    Thanks,

    Team Kroo

    anyone else received something similar ?

    the email looks genuine - sent to an email address I only used for Kroo and all the headers look the same as genuine emails (mentions of zendesk domains etc).

    it's literally only going to be pennies of interest, so i'll donate it to the charity mentioned.

  • I am still with Kroo, so have not received that email, obviously.

    I do find this bit interesting though:

    We can’t currently accept applications for Kroo current accounts where you’ve previously opted to close your account. We hope to support this soon.

    Policy decision, or techinical issue.

    Chase have appeared to be the same atm.
  • dcs34
    dcs34 Posts: 655 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    I am still with Kroo, so have not received that email, obviously.

    I do find this bit interesting though:

    We can’t currently accept applications for Kroo current accounts where you’ve previously opted to close your account. We hope to support this soon.

    Policy decision, or techinical issue.

    Chase have appeared to be the same atm.
    The last sentence implies a technical issue, otherwise they are misleading customers and giving false hope.
  • 3.85% from 1st July
  • boingy
    boingy Posts: 1,910 Forumite
    1,000 Posts Second Anniversary Name Dropper
    3.85% from 1st July
    Excellent but the question is: will Chip retaliate or do I have to shift all the money back from Chip to Kroo?
  • masonic
    masonic Posts: 27,196 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    boingy said:
    3.85% from 1st July
    Excellent but the question is: will Chip retaliate or do I have to shift all the money back from Chip to Kroo?

    There are already several easy access savings accounts above Chip's rate and they haven't responded yet.
  • soulsaver
    soulsaver Posts: 6,607 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Chip doesn't make the the ToTP top 10 .. 10th is 3.85% and if one more get's in  above that,  Kroo won't make the cut either.
  • boingy
    boingy Posts: 1,910 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Chip just went up to 4% and active from today.

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