Octopus, have they let down their SOLR customers?

JohnPo

Just a quick note to say that it can be made to happen very quickly, gone live with Agile 3 days after a smart meter install.

Having done some research on this forum switched from EON (Next to Hopeless) to Octopus and went live end of June, booked a smart meter install as soon as Octopus was my supplier via their online system, and smart meter was installed Tuesday this week.

Loaded the details into the Bright App same day, took less than 24 hours to see that smart meter data was showing up via the DCC.

Contacted Octopus via phone on Wednesday to request a switch to Agile telling them I can see my online DCC data, was sent an email to apply online with the same links as above, did that and then got some nonsense via the online portal telling me they needed to book a smart meter install.

Rang them again yesterday (Thursday) to jolly them along and tell them I had a shiny new Smart Meter, and the agent said he would email the on-boarding team.  Got an email earlier today asking me to complete the process online and agree the Ts and Cs . Now the online account show 'Agile Octopus February 2018' showing a fixed term ending 08/07/2023 , with the 21p per day standing charge 

So actually a good result.

Mstty

JohnPo said:

Just a quick note to say that it can be made to happen very quickly, gone live with Agile 3 days after a smart meter install.

Having done some research on this forum switched from EON (Next to Hopeless) to Octopus and went live end of June, booked a smart meter install as soon as Octopus was my supplier via their online system, and smart meter was installed Tuesday this week.

Loaded the details into the Bright App same day, took less than 24 hours to see that smart meter data was showing up via the DCC.

Contacted Octopus via phone on Wednesday to request a switch to Agile telling them I can see my online DCC data, was sent an email to apply online with the same links as above, did that and then got some nonsense via the online portal telling me they needed to book a smart meter install.

Rang them again yesterday (Thursday) to jolly them along and tell them I had a shiny new Smart Meter, and the agent said he would email the on-boarding team.  Got an email earlier today asking me to complete the process online and agree the Ts and Cs . Now the online account show 'Agile Octopus February 2018' showing a fixed term ending 08/07/2023 , with the 21p per day standing charge 

So actually a good result.

Superb great result👍👍

ed1su

JohnPo said:

Just a quick note to say that it can be made to happen very quickly, gone live with Agile 3 days after a smart meter install.

Having done some research on this forum switched from EON (Next to Hopeless) to Octopus and went live end of June, booked a smart meter install as soon as Octopus was my supplier via their online system, and smart meter was installed Tuesday this week.

Loaded the details into the Bright App same day, took less than 24 hours to see that smart meter data was showing up via the DCC.

Contacted Octopus via phone on Wednesday to request a switch to Agile telling them I can see my online DCC data, was sent an email to apply online with the same links as above, did that and then got some nonsense via the online portal telling me they needed to book a smart meter install.

Rang them again yesterday (Thursday) to jolly them along and tell them I had a shiny new Smart Meter, and the agent said he would email the on-boarding team.  Got an email earlier today asking me to complete the process online and agree the Ts and Cs . Now the online account show 'Agile Octopus February 2018' showing a fixed term ending 08/07/2023 , with the 21p per day standing charge 

So actually a good result.

I have joined as well

Agile OctopusAgile Octopus February 2018

Fixed term ends 08/07/2023

Dynamic unit rate 21p/day

Thank you to everyone. Now need to sort gas out now.

Chrysalis

I noticed on the octopus app, they are promoting the go EV tariff, but not the agile tariff, its kind of hidden but also easy to switch to once you know about it.

On the phone I was also strongly discouraged from taking agile.  I switched online after they fixed my branding.

I also see the fixed term ending now.

Xbigman

I experienced an equally rapid transition to Agile. Smart meter fitted on the 20th May and was on Agile from the 23rd (via email to the smart@ address).
After that it slows down a tad.
My IHD still shows the generic prices so the smart meter still isn't completely set up after 6 weeks. Looking on the Octopus website under 'explore your usage' old dashboard there is nothing registering for last Friday and I can't go back past that day. I assume this means the data from that 24 hrs is missing. I've also received no bill yet but without the IHD being set up I don't think they generate a bill anyway. Some of these issues are clearly outside the control of Octopus and I'm in no dramatic rush so I'll give them 3 months before I chase them up on this but people should be aware that there is a wait for everything to settle down and work 100% as designed.

Darren

pearl123

Chrysalis said:

On the phone I was also strongly discouraged from taking agile.  I switched online after they fixed my branding.

I also see the fixed term ending now.

I was strongly discouraged to not take the tracker for gas, as prices are volatile. No idea what to do regarding the tracker now. The fact that it's capped at 11p is tempting. 

Mstty

pearl123 said:

Chrysalis said:

On the phone I was also strongly discouraged from taking agile.  I switched online after they fixed my branding.

I also see the fixed term ending now.

I was strongly discouraged to not take the tracker for gas, as prices are volatile. No idea what to do regarding the tracker now. The fact that it's capped at 11p is tempting. 

As long as you know the prices are changing but capped at 11p kWh and happy with that then just sign up.

Call me a cynic but they probably don't want people signing up to tracker v3 as it will cost them money from October.

MWT

Xbigman said:

My IHD still shows the generic prices so the smart meter still isn't completely set up after 6 weeks. Looking on the Octopus website under 'explore your usage' old dashboard there is nothing registering for last Friday and I can't go back past that day. I assume this means the data from that 24 hrs is missing. I've also received no bill yet but without the IHD being set up I don't think they generate a bill anyway.

The IHD tariff rates will not change now you are on Agile, so don't expect any useful price related information there as long as you remain on the Agile tariff, and that has no impact on receiving a bill.

The missing data preventing you from scrolling back on the website will prevent a bill from being produced.

I tend to leave it for 2-3 weeks as the data does often get fixed without intervention, but after that I would email smart@octopus.energy and tell them which day is missing and it will get fixed after a few days.

bristolleedsfan

Mstty said:

pearl123 said:

Chrysalis said:

On the phone I was also strongly discouraged from taking agile.  I switched online after they fixed my branding.

I also see the fixed term ending now.

I was strongly discouraged to not take the tracker for gas, as prices are volatile. No idea what to do regarding the tracker now. The fact that it's capped at 11p is tempting. 

Call me a cynic but they probably don't want people signing up to tracker v3 as it will cost them money from October.

I must be stating the obvious now, if Octopus did not want people to sign up to Octopus Tracker tariff they would either withdraw the tariff from sale completely or launch v4 with less favourable terms.

They are telling people that the cap is not fixed as strictly speaking it is not fixed.

Mstty

Actually going by how difficult people are finding it to get the agile and tracker info (these are octopus customers not our resident experts on everything Octopus)to change their incumbent deal with Octopus and now this discouragement reported by customer service for tracker v3 it may be a policy not to encourage saving over the year on these Octopus plans.

Let's hope the customer service representative was just trying to get across the volatility of prices on tracker and wasn't thinking of the news released yesterday about the new headline rates for gas of 14-15p kWh from October.

Still I would suggest strongly those that can get on Agile and Tracker don't delay it may disappear soon👍