Three PAYG price increase July 2022

victor2

SpanishBlue said:

I got a text from Three, not an email. Also there is a link somewhere I have seen, (either in this thread or another).

But in both cases I seem to remember it said you MAY be entitled to a refund.

That one word, (MAY) tells me most people will not get any refund. It's their get out clause I'm afraid.

I suspect you are right.

This is from my online chat with them on June 9:

03:43:21 PM [Three rep]

Can you help me with the First 6 and last 4 digits of card number to initiate the refund?

03:44:20 PM [Me]  (digits were provided from the last card used to buy credit)
03:46:21 PM [Three rep]

I have placed the request now and amount will be refunded within 8 working days.

It was confirmed that the request was still in place on the 15th, but I've had nothing. I suppose I could try an online chat again, but no doubt their robot would throw me out because my number is no longer with them. It was only £10, and I'd been with Three for quite a few years, just keeping enough credit on there for any "urgent" calls. It was like an insurance policy, so worth it. Now have £5 credit on the same number with Asda mobile, and it will only cost me 4p/minute if I use it. Or 4p/MB if I need to switch on the mobile data.

wakeupalarm

https://www.three.co.uk/payg-pricing3-2022

Important Information

If, because of these changes, you'd like to disconnect your Pay As You Go services with us, you have the right to exit. You may also be entitled to a refund of any outstanding credit. See below for more details.

What you need to do if you wish to disconnect, and check if you're eligible for a refund of any existing credit on your account. Please see the two steps below:

1. For security reasons, you'll need to be a registered Pay As You Go customer to process a refund. If you've not already done this, its quick and easy to register online using My3 at three.co.uk/my3.

2. Once you've registered your details, you need to contact us by 17th July 2022 to see if you're eligible for a refund.

How to contact us:
• On our website: you can use Live Chat at three.co.uk/support/contact-us (08:00 - 22:00 Monday to Friday, and 09:00 - 22:00 Saturday and Sunday)
 
• Call us on 444 free from a Three phone or on 0333 338 1001* (08:00 - 20:00 Monday to Friday, and 09:00 - 18:00 Saturday and Sunday)

Important: Credit refunds must be requested no later than 17 July 2022.


*Standard call rates apply

bjbyorkshire

Slight update,  I contacted Three CS by phone.  I couldn’t log into my account online or get onto online chat and don’t have the app so after a 20 minute wait on my landline phone I got a real person, albeit in a foreign country.  They are so very courteous that I have to restrain myself from giving them very severe earache but at the same time I told him that I really don’t believe Three have any intention of refunding leaving customers money.  I had a reference number to quote from my last online chat which I gave him after he had said the a my credit was at £0.  I told him that I had been promised a £16:76 refund on 16 June.  It would be in my bank within 3 days I was told.  It is now 23rd and nothing in bank.  He could see that they had indeed got my first 6 and last 4 digits of my bank account and said he has escalated both mine and my husband’s credit refund and I should have it within 3 days.  Saturday and Sunday are non working days so by next Thursday I will be on the case again if I can’t see the refunds in my bank.  

I won’t hold my breath in the meantime.

Thanks for the above messages.  I hadn’t thought about looking on the phone messages.  I use my phone so very little that it wasn’t something I thought to look at

Let’s all look out for our refunds and post if we get one.
.  

muffinhead

Just to update, the refund has arrived in my bank account today (24th) from my request on 8th June via Social Media webchat.

dali21

An update from me too - my refund has arrived in bank account today.  My initial request was made 15 June.

benny5

My OH is with 3 (the original 3, 2, 1 plan) but unlike others on here she’s not had any communication regarding this increase. So in preparing to move elsewhere I’ve been looking at alternatives.

1p Mobile and 1D Mobile appear attractive until you factor in the various mandatory annual ‘top-ups’ and for a low/occasional user it can be more expensive than the ASDA plan that features prominently on here.

Anyone got an opinion as to how long ASDA will hold these tariffs?

flaneurs_lobster

benny5 said:

My OH is with 3 (the original 3, 2, 1 plan) but unlike others on here she’s not had any communication regarding this increase. 

Might be worth checking if the 3,2,1 tariff is still in place on this sim. If it is then stay with it until it isn't.

victor2

flaneurs_lobster said:

benny5 said:

My OH is with 3 (the original 3, 2, 1 plan) but unlike others on here she’s not had any communication regarding this increase. 

Might be worth checking if the 3,2,1 tariff is still in place on this sim. If it is then stay with it until it isn't.

I was originally on the 3-2-1 rates, and when it was announced as going up to 10-10-5, I was told by a customer services rep that if I loaded it up with credit, that would continue to be used at the 3-2-1 rate. Not believing that, I asked another rep and was told the charge would increase from the date announced and existing credit would be used at the new rate, which was the case.

Didn't even get a text about the new rates, just saw it on here, verified it and left for Asda.

benny5

flaneurs_lobster said:

benny5 said:

My OH is with 3 (the original 3, 2, 1 plan) but unlike others on here she’s not had any communication regarding this increase. 

Might be worth checking if the 3,2,1 tariff is still in place on this sim. If it is then stay with it until it isn't.

No such luck. Just discovered ‘Prices are changing’ under notifications. Was expecting a Text or email.

So we're in the same boat as all the others, so looking for a new provider. Thers also this July 17th deadline for refund eligibility claims.

Having a spare handset what i'm planning is the get say the ASDA Sim and then run down the credit on 3 and then port the original number across to the ASDA Sim.

.

qsk

My experience: I can't get "Chat" to work so I phoned them on 18/06 requesting a refund and PAC. They asked for my bank account details and issued the PAC via a txt message there and then. The refund reached my bank on 24/06. My Three line is still active atm. I will PAC out next Monday as the system only works on weekdays.