Three PAYG price increase July 2022

Geoff_W

Does anyone know how to initiate an online chat? I've tried to do it from my My3 account but the Start Chat box is blacked out and does not repond to clicking.

flaneurs_lobster

Geoff_W said:

Does anyone know how to initiate an online chat? I've tried to do it from my My3 account but the Start Chat box is blacked out and does not repond to clicking.

I used the chat function via the Three app, 5 minute wait to connect.

Found the same dysfunction as you when trying to chat via browser.

Qew

Geoff_W said:

Does anyone know how to initiate an online chat? I've tried to do it from my My3 account but the Start Chat box is blacked out and does not repond to clicking.

I think I had similar problems using Chat in the browser if I had content blocking turned on for Three. Once I disabled that for the site, the chat worked. I think that tracking blocking being blocked was OK for chat to work, but if it doesn't, then also try disabling that for the site.

Naturally, this is all moot if you're not using such things to begin with.

dosh37

dosh37 said:

My Asda PAYG SIM arrived today so I have just initiated the transfer from Three.

I used the Three online chat to request the credit refund & PAC. That all went smoothly.

I registered the new Asda SIM, set up the new account and requested the phone number transfer using the PAC.

I registered a payment card and attempted a £5 top up.

The web page appeared to hang with a 'please wait while we process payment' message.

I phoned Asda support using the new SIM & explained the problem.

He suggested exiting the web browser and clearing cookies.

In the mean time they have given me some free credit so I can use the mobile straight away.

As it is weekend, the phone number transfer won't take place until Monday.

I will see what happens then.

So far, Asda Customer support seems pretty good. No long wait to speak to an advisor.

The number transfer didn't actually take place until around midday Tuesday (about 4 days after the request was submitted). That's understandable as the request was made on a Saturday. My advice is not to initiate the number transfer on a weekend. The delay may result in problems if you rely on the old number for 2 factor authentication, although I believe you can swap back and use the old SIM until the switch over actually takes place. I assume that would still work even after the refund has taken place and you have no credit.

I needed the old number to receive an authentication sms for a Paypal transaction. Luckily Paypal allows you to receive the code using voice over a landline. That saves having to switch the SIM in the mobile.

muffinhead

Has anyone received their credit refunds?

dali21

I requested mine today and was told it takes seven working days to be processed.

Geoff_W

Qew said:

Geoff_W said:

Does anyone know how to initiate an online chat? I've tried to do it from my My3 account but the Start Chat box is blacked out and does not repond to clicking.

I think I had similar problems using Chat in the browser if I had content blocking turned on for Three. Once I disabled that for the site, the chat worked. I think that tracking blocking being blocked was OK for chat to work, but if it doesn't, then also try disabling that for the site.

Naturally, this is all moot if you're not using such things to begin with.

I did have Adblock 'On' for this site, but disabling it made no difference, I still can't access Chat. I'll try the app on my phone or else have to use 333.

Allanr

dali21 said:

I requested mine today and was told it takes seven working days to be processed.

I requested my refund on 13/06/2022 via chat and was told it takes three working days. I realised today I wasn't asked where to pay my refund so again went on chat (i.e. 15/06/2022) and the CS said there was no  record of me requesting a refund even though I have an emailed copy of my chat confirming a refund request. .Anyway after a lengthy back and forith chat I was told the refund takes 7 working days and I had to supply some of the digits on my card so money could be refunded. This time I was givena a case number as a reference to the refund. I was also told I could now use the PAC with my new provider, so finger crossed the refund will arrive in due course.

bjbyorkshire

That’s exactly what I did yesterday Allanr.  Chat lady at Three sent my PAC to my phone in a text message while I was on the chat line to her on my laptop.  She then said that my refund would be sent over to my new provider, she had previously asked me where I was transferring to, Asda mobile.  She then said something about the fact that as I had already received my pac that it would be in the form of a refund to my bank account.  I asked her which bank account as I am not totally sure which one I have used to top up each time.  She then asked for the first 6 and the last 4 digits of the bank where my refund was to go to.  Said it would take 3 working days.  That was yesterday so maybe with a bit of luck by Friday but probably Monday.  I did try using my phone to send a text after we had ended chat, it did send ok and I know it was received at the other end so the amount of the refund will be a bit of guess work if I use the phone before I send the PAC to my new provider.  I could use up all my credit, would they then ask me for some money back I wonder.  I too got a case number to refer to.

I won’t send my PAC to Asda until I receive the refund.  That way I am still a customer of Three if I need to contact them again.
 

bjbyorkshire

Transferring and getting money refunded is making the transfer a longer procedure than just a closure and sending a PAC to a new provider.  I will be reluctant to use my phone until transferred to Asda but being without a phone for quite a few days isn’t a great option.  I can still see messages which are being sent but won’t send any unless absolutely necessary, just so that I don’t confuse the transfer amount.