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  • Neil_Jones
    Neil_Jones Posts: 9,541 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    derrick said:
    I have tried setting up TB and it will not let me in, as said above, I get this message:- "Unable to log in at server. Probably wrong configuration, username or password".

    Can't see where confusion sets in.

    As I've already alluded to, the link to Mozilla Support says that that is almost always caused by your having told Thunderbird to save an old password.  With all due respect have you you not read any of the links that have been posted?

    Remove the saved passwords as documented here:

    Then remove the account from Thunderbird, come out of it and go back in and you should be able to set it up again.  You do not need your app password - just your Google one.

    As to the folder structure, well if you'd set Live Mail up properly in the first place (as an IMAP as opposed to the default POP3 that the program defaulted to) then all your email would be in pretty folders already on the server.  So moving to Thunderbird wouldn't have been such a jolt for you ;)
  • Ahh derrick, I think we may perhaps be related?

    I also use WLM. Like you I don't like change. I know people like you to move to what they use but it ticks my boxes so I stay with it.

    Though this past week or so it randomly does not want to play with 1 of the email accounts in there. All the others are fine.
  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    derrick said:
    I have tried setting up TB and it will not let me in, as said above, I get this message:- "Unable to log in at server. Probably wrong configuration, username or password".

    Can't see where confusion sets in.

    As I've already alluded to, the link to Mozilla Support says that that is almost always caused by your having told Thunderbird to save an old password.  With all due respect have you you not read any of the links that have been posted?

    Remove the saved passwords as documented here:

    Then remove the account from Thunderbird, come out of it and go back in and you should be able to set it up again.  You do not need your app password - just your Google one.

    As to the folder structure, well if you'd set Live Mail up properly in the first place (as an IMAP as opposed to the default POP3 that the program defaulted to) then all your email would be in pretty folders already on the server.  So moving to Thunderbird wouldn't have been such a jolt for you
    I have gone onto that site re removing saved passwords, there are no saved passwords,(the password I use for Google allows me into Google), and I do not get all of the options that the link shows me.

    I think my best bet would be to remove TB and start again, so if you could enlighten me on how to remove TB I will give that a go.


    Don`t steal - the Government doesn`t like the competition


  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    When I go to server settings it is not showing IMAP, it is showing:-
    Server type: POP Mail Server
    Server name: pop.gmail.com            Port 995 default.

    I think this may be the problem?
    Don`t steal - the Government doesn`t like the competition


  • Neil_Jones
    Neil_Jones Posts: 9,541 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Same place you remove any other piece of software - either Control Panel -> Add/Remove Programs or (if Windows 10) Settings -> Apps (which has a link to Add/Remove Programs for legacy software)
  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    OK have removed TB, will try again from start tomorrow to install.
    Don`t steal - the Government doesn`t like the competition


  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    Have installed and tried setting up, on the account set up page, Full name, Email address, Password, I have filled in.

     

    When clicking IMAP config it says " Unable to log in at server. Probably wrong configuration, username or password".  This is using IMAP Congig.

     

    If I use POP3, the pop up says, "Incoming server already exists"

    IMAP and POP3 are enabled in Google, yesterday I only had IMAP enabled but got the same messages.

     

    The following is showing when choosing IMAP:-

    IMAP

     

    Keep your folders and emails synchronised on your server:

     

    Incoming

    IMAPimap.gmail.comSSL/TLS

     

    Outgoing

    SMTPsmtp.gmail.comSSL/TLS

     

    Username

    ************

     

     Do I need to use my name and password for Google? Or a different one for TB set up?

     

     



    Don`t steal - the Government doesn`t like the competition


  • debitcardmayhem
    debitcardmayhem Posts: 12,702 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You need it to set use use oauth2
    as below

    Will try again you need this on the settings page with your googlemail user id

    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You need it to set use use oauth2
    as below

    Will try again you need this on the settings page with your googlemail user id

    Hose are and have been set since trying to set this up.

    The thing is I cannot on TB set up see an IMAP, under Server settings it is showing POP Mail server

    Don`t steal - the Government doesn`t like the competition


  • J_B
    J_B Posts: 6,802 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    derrick said:

    In that link to Create IMAP account it says to, open File > New > Existing account.  When I do that there is no "Existing account" option in the drop down list

    Perhaps TB sees it as a 'new account'?


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