Shawbrook 6 month fixed 2%

SJMALBA

ranciduk said:

What about clicking‘forgotten password?’ 

And choose a new one

Already tried that, with results as desrcibed previously.

SJMALBA said:

SNIP

...it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

It's a strange one... 😕

Rollinghome

SJMALBA said:

ranciduk said:

What about clicking‘forgotten password?’ 

And choose a new one

Already tried that, with results as desrcibed previously.

SJMALBA said:

SNIP

...it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

It's a strange one... 😕

They don't allow the OTP to be seen as it's entered, as many do, which doesn't help. By this stage, I'd  probably ask Mrs R to try entering the number for me, just in case I was loosing my marbles or suffering from fat-finger syndrome. When all else fails and all that...

SJMALBA

Wracking my brain, here - might two people, with separate accounts, using the same mobile phone, be an issue? It hasn't with other banks, but...?

wiseonesomeofthetime

Can the other person login OK?

Shawbrook may consider it a security issue too, but surely they would tell you that. 

SJMALBA

Rollinghome said:

SJMALBA said:

ranciduk said:

What about clicking‘forgotten password?’ 

And choose a new one

Already tried that, with results as desrcibed previously.

SJMALBA said:

SNIP

...it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

It's a strange one... 😕

They don't allow the OTP to be seen as it's entered, as many do, which doesn't help. By this stage, I'd  probably ask Mrs R to try entering the number for me, just in case I was loosing my marbles or suffering from fat-finger syndrome. When all else fails and all that...

Thanks, but have tried it many times now, with same result.

SJMALBA

wiseonesomeofthetime said:

Can the other person login OK?

Shawbrook may consider it a security issue too, but surely they would tell you that. 

Yes, their access continues to be OK.

SJMALBA

BTW, apologies for taking the thread rather OT.

(I blame all these helpful forumites... Grrr 😄)

Sea_Shell

Sorry if it's already been asked...

Do you have to pledge, up front, how much you're going to deposit, over and above the minimum, or is it an open window of time (7 days?) to add as much as you want?

soulsaver

SJMALBA said:

Wracking my brain, here - might two people, with separate accounts, using the same mobile phone, be an issue? It hasn't with other banks, but...?

You can't share a phone number on two account holders with Principality BS - one number works and the other fails.
And it doesn't tell you why, either. 

I suspect you may have found the cause. 

SJMALBA

Sea_Shell said:

Sorry if it's already been asked...

Do you have to pledge, up front, how much you're going to deposit, over and above the minimum, or is it an open window of time (7 days?) to add as much as you want?

It seems that you can continue adding funds until they withdraw the account (plus a short time beyond this, too, I think?).

edit:

ranciduk said:

No time limit

You have until they withdraw the account- plus an extra 7 days after that