Shawbrook 6 month fixed 2%

SJMALBA

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

Ultrasonic

SJMALBA said:

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

Did you maybe get sent a new customer number when you opened the new account? 

SJMALBA

Ultrasonic said:

SJMALBA said:

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

Did you maybe get sent a new customer number when you opened the new account? 

This is the first (and to date, only) account I have opened with them, so it’s the only CN I have ever had from them.

Ultrasonic

SJMALBA said:

Ultrasonic said:

SJMALBA said:

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

Did you maybe get sent a new customer number when you opened the new account? 

This is the first (and to date, only) account I have opened with them, so it’s the only CN I have ever had from them.

Oh, sorry, totally misunderstood you there! I thought you were saying you had a pre-existing esavings account that you'd lost access to. 

SJMALBA

Ultrasonic said:

SJMALBA said:

Ultrasonic said:

SJMALBA said:

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

Did you maybe get sent a new customer number when you opened the new account? 

This is the first (and to date, only) account I have opened with them, so it’s the only CN I have ever had from them.

Oh, sorry, totally misunderstood you there! I thought you were saying you had a pre-existing esavings account that you'd lost access to. 

No, first-time Shawbrook customer; access was fine to begin with, multiple logins without issue, then could no longer login - apologies for any confusion.

ranciduk

Caps Lock?!

Ultrasonic

SJMALBA said:

Ultrasonic said:

SJMALBA said:

Ultrasonic said:

SJMALBA said:

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

Did you maybe get sent a new customer number when you opened the new account? 

This is the first (and to date, only) account I have opened with them, so it’s the only CN I have ever had from them.

Oh, sorry, totally misunderstood you there! I thought you were saying you had a pre-existing esavings account that you'd lost access to. 

No, first-time Shawbrook customer; access was fine to begin with, multiple logins without issue, then could no longer login - apologies for any confusion.

My fault not yours. Hope you get this sorted OK.

Ultrasonic

ranciduk said:

Caps Lock?!

I tested myself before replying above and with the wrong password I don't get as far as being sent the OTP. So another issue here by the sound of it.

Rollinghome

SJMALBA said:

Ultrasonic said:

SJMALBA said:

I opened this account, my first with Shawbrook, without any difficulties - quick, easy, straightforward.

I have, however, lost access to their esavings - it worked fine to begin with, but now... I guess I'll have to phone them, which is not something I look forward to.

What do you mean by 'lost access to'? Is it meant to be a common login for this and your new account, but when you log in you an only see the new one?

I can no longer login - it seemingly accepts the Customer No. (CN) & Password (P), as it sends the OTP, but when entered, it says 'Unable to process request because The customer number or password you have entered is not valid. Please try again'.

The CN & P are correct/worked previously, but not now; I tried resetting the P, which again sends the OTP, but then the same message as above.

Seems strange that it would send the OTP in the first place if if believes the supplied information to be incorrect, but that’s what’s happening?

There are some logins that wait until all stages of the login are entered before pointing out you've got something wrong, but  I've just tested Shawbrook by entering the wrong pw, and as you assumed,  it doesn't send the OTP.  Just shows the message: "The user information or password you have entered is not valid. If you need to reset your password please click Forgotten Password link".  I didn't try entering the wrong CN as if that's wrong I assume it wouldn't know where to send the OTP. 

Short of other suggestions, it looks like some time on the phone coming up.

ranciduk

What about clicking‘forgotten password?’ 

And choose a new one