2 seperate private parking invoices.

Horus_lupercal

Good afternoon all. Been ghosting these forums for a week or so now due to getting a parking invoice from euro car parks last week on a hire vehicle. To add to that nonsense I then got another invoice from parking eye for a seperate event the following week. I've read the newbies post thoroughly, and also studied various threads on here to get an idea of how it all works. I believe I'm pretty well armed to take on these bottom feeders. I will outline the 2 different notices below and outline my thoughts on how to challenge them.

1. Euro car parks. Basic outline, paid for 3 hours parking. Left well within the time. ECP claim no valid permit purchased. I'm currently in contact with the landowner reference getting this cancelled. If not, I'm keeping an eye on dates that certain documents need to arrive by in order to appeal.

2. Parking eye. Basic outline, paid for 4 hours parking. Parking eye citation makes no mention of anything specific, just a vague 'by not purchasing a valid ticket or staying beyond the allocated time.. blah blah'. I also believe this is a parking eye golden ticket. See image attached. Currently have not spoken to the landowners here but will be doing so today. 

My main queries are that, the car was hired before I undertook a house move, and thus in the address of my old house. Should I do appeals now and mention my new address for any subsequent correspondence? I was initially waiting for the notices after the hire company told me of the citations, but I have since seen the full citations so have more info. Or, do I wait and see if one comes in the mail and go from there? I have a mail redirect set up but I'm concerned it might not work properly. 

I'm fairly confident going forward, but looking at the threads here, it seems like people have good success when they outline their actions and run them by the guys in the know on this site.

Thanks!

Edit, can't seem to figure out how to get images up. Will work on this.

Coupon-mad

Provide it as a picture by choosing the right icon above the reply draft, or as a Dropbox shared link.

In both cases you paid, so was there a typo in the VRM or is your phone storing an old car for RingGo or PaybyPhone?  i.e. 'keying error' - did you pay for the wrong numberplate both times?

Horus_lupercal

Is there a way to edit the post at all? 

I've just thought, I wonder if I entered my car instead of the hire car reg through muscle memory... That would explain it for sure... Damn, I'm going to have to have another dig. Any initial advice on a situation like that?

Coupon-mad

Yep, appeal and tell them your car reg - attach a copy of your V5C to show you do own it, point out that your own car wasn't in the car park and ask them to treat it as a 'major keying error' and either cancel or settle for the £20 cap the BPA Code requires for such cases.

Horus_lupercal

Right, so in the case of a major keying error, is it best to outline this at appeal, and pay a reduced admin charge, which should be offered, or keep on my original tack, and try to challenge them on them not following various regulations?

Coupon-mad

You could do both.  I never said to say who was driving, or I never intended to!

Your appeal should be the hire/lease car one by Edna Basher (linked lower in the NEBWIES thread, not the blue one) and you can add that the keeper believes that the family car VRM was put in by the driver in error and here is the proof that this is a car kept by the family at this address, but which was not in the car park.

They should both offer to settle at £20.  Your choice then, whether to accept that or go to POPLA using no hirer liability!

Horus_lupercal

Yeah that's basically what I was thinking. However, the issue remains that they haven't contacted me directly yet. Do I wait for that, or do I get behind it by appealing on their sites? If the keeper claims wrong reg entered, and provides say a v5 with a reg they can check against their records, would that be the route to go on first appeal?

Coupon-mad

If you don't yet have a NTH then you can't appeal yet.  The Lease firm needs to transfer liability.

Horus_lupercal

That's what I was thinking. I'm just concerned it may not arrive due to the redirect. I will wait out. I've changed my address on DVLA so I guess if it comes to it they can look there.

Le_Kirk

They can only look once and will already have done so.  If your address with the DVLA is incorrect, it needs amending now and if either of the PPCs have your incorrect address, you should send a Data Rectification Notice to the DPO of the PPC advising them of you correct address for service and requiring them to ERASE your old data and inform any and all of their agents and subcontractors of your address.

Coupon-mad

Horus_lupercal said:

That's what I was thinking. I'm just concerned it may not arrive due to the redirect. I will wait out. I've changed my address on DVLA so I guess if it comes to it they can look there.

As above, no they can't.