Chase 1.5% Easy Access

k_man

The Chase systems will be getting some hammer this morning.

Expect a few errors, timeouts, and something went wrong messages

ETA:
For clarity, not everyone will experience a problem, but there is an increased chance that some users may, due to increased load following the new savings account release.

Daliah

k_man said:

The Chase systems will be getting some hammer this morning.

Expect a few errors, timeouts, and something went wrong messages

Needless scaremongering

djpailo

Daliah said:

k_man said:

The Chase systems will be getting some hammer this morning.

Expect a few errors, timeouts, and something went wrong messages

Needless scaremongering

Not really no. Lots of IT systems are never prepared for the demand when a good deal appears on HotUKDeals or MSE. 

DragonQ

refluxer said:

Does anyone have personal experience of Chase ? Their Trustpilot reviews seem like a 'mixed bag', to put it politely !

It's app only I think so that's probably quite polarizing. The kind of support and help you get with that is different to a "normal" bank. Personally, it's been fine. Support answered my question quickly and the app works as expected.

DoneWorking

Just opened the account using the app

Very easy to do and account now has £1.00 in it

No hassle or any delays at all

k_man

Daliah said:

k_man said:

The Chase systems will be getting some hammer this morning.

Expect a few errors, timeouts, and something went wrong messages

Needless scaremongering

I have had all of the above this morning.
The message was more to warn users that this is not normal time, so don't think it is typical.

Daliah

refluxer said:

Does anyone have personal experience of Chase ? Their Trustpilot reviews seem like a 'mixed bag', to put it politely !

I have held their current account since they first launched it last September. I use only only because of the 1% cashback, which lasts for a year. They took a lot of flack initially because they didn't support Direct Debits, which they have been doing now since beginning of the month. As they are not paying any cashback for DDs, my DDs are staying with Santander, which will also remain my main current account. But I am not wedded to any bank and will always use what suits me best, even if this involves multiple current accounts.

Some people also complain that you can't get an overdraft. I don't really understand this because overdrafts are one of the most expensive way of borrowing - but whatever floats your boat. Other moans include that they don't do cheques, and that you can't pay in cash. There is also no CASS switching service, which might put some people off, and Chase aren't part of the Confirmation of Payee scheme, which confuses some people.  If you need any of this, other banks are clearly a better option.

The account is very easy to open and fast (10 minutes max) though you do need photo ID. The app has a good layout, is stable, fast and easy to use. There has not been any unplanned outage. Card arrives within a few working days of application and works with ApplePay/GPay and Curve, and is of course contactless. IIRC, you can add the card to ApplePay etc the minute your account is open as all the card information is available in the app. Some people like the Round-Up feature which pays 5% AER but in reality it will be very hard for the average consumer to make even a tenner a year from it. Cashback on much day-to-day spending is, however, rather nice. Their CS is superb.

I haven't read any Trustpilot reviews for Chase, or for any other bank, as I don't consider them a credible source of information about banks.

My bottom line recommendation would be: try it for yourself and form your own opinion.

Daliah

k_man said:

Daliah said:

k_man said:

The Chase systems will be getting some hammer this morning.

Expect a few errors, timeouts, and something went wrong messages

Needless scaremongering

I have had all of the above this morning.
The message was more to warn users that this is not normal time, so don't think it is typical.

Well, I have had none of this this morning, and I did use the app, and the new account, quite extensively over the last couple of hours. Flawless operation, no response time issues.

djpailo

Can anyone share what is the exact name of the mobile app, or better yet, provide a link to it? I cannot find a link from the MSE article or the article in the OP. 

EDIT:

Is this the correct link?:
https://www.chase.co.uk/gb/en/

Futuristic

Daliah said:

k_man said:

The Chase systems will be getting some hammer this morning.

Expect a few errors, timeouts, and something went wrong messages

Needless scaremongering

Not really. They are already having hard time, app is crashing and large payments are being reviewed. I deposited and it didn't show up in 30 mins. Was told on live chat they received it but its being processed, could take up to 2 hours. 

Its fine, as expected but for anyone wondering who doesn't know that Chase is one of the biggest banks in US and UK is owned by their JP Morgan Europe corpo which is huge in itself. It should eat every challenger and big bank for lunch once they fine tune their app.