Chase 1.5% Easy Access

billyboy

I am unable to download chase Uk app from either of my mobile phones (motorola G7 play and Motorola E6+) A message not compatible appears. Any ideas please?

refluxer

billyboy said:

I am unable to download chase Uk app from either of my mobile phones (motorola G7 play and Motorola E6+) A message not compatible appears. Any ideas please?

That's odd because neither of those phone is particularly old - it installed on my Pixel 2 (from 2018) running Android 10 without any problems. Minimum Android specifications have been mentioned previously, but there are also users with fairly recent versions of Android (eg. 11) who are having problems so it may not be as simple as that.

You could ensure that your phones are as up-to-date as possible (system-wise) and also check you're on the latest version of the Play Store, too.

gt94sss2

Fernastian said:

george4064 said:

soulsaver said:

soulsaver said:

n1david said:

Opened account this morning.  Transferred £1 at 11.25 to test that the transfer was set up properly.  That went through in minutes.  Set up transfer of £20k.  Still not arrived.  Chase tell me alternately that transfers are delayed and taking time to go through, and that there may be a problem and I need to get the Faster Payments ID from the sending bank (which I have, but Chase haven't asked for it again since I got it from First Direct).  I think they are a bit overwhelmed but a bit of consistent messaging would be reassuring...

Y my £5 got there in a blink but I've got the follow up £20k plus in for the last few hours cyberspace, too. Bear in mind FP is close of play next day guarantee, tho'..
1stD confirmed it's not 'held'.

Funds still hadn't arrived after 8 hours... But IstDirect (FD) shot themselves in the foot: The funds arrived back in my FD account late evening - it WAS held for fraud checks after all, but they cba to call or text to correct the CS previous incorrect info. or clear the stop.

And 'cos it's 'now late',
and 'a lot', it... 'won't/can't go'. 
So I have to press the CS to try smaller payments ...
and the 1st of 3 £10ks has just arrived in Chase. 

ETA - all arrived now, leaving me daily limit headroom for tomorrow.

FD - Nil points for service - you've slipped.

I had a similar experience with HSBC.

£1 arrived safely, follow up £10k didn’t arrive. Contacted HSBC through the app to check payment, they said it’s gone through fine and not being held up by any checks. Then a few hours later after that, HSBC text me to say fraud has been detected and to phone them, as it was out hours I couldn’t phone them but they proceeded to suspend my account.

Hopefully I’ll be able to sort today.

I'm having same trouble with HSBC too, sent my £1 test which was fine, then delayed fraud alert messages, and now completely locked out of online banking! 40 minutes on hold this morning so far...... Had the same yesterday and they told me further transfers would not be blocked as I'd now confirmed it was legitimate, yet here I am again. Tempted to up sticks and abandon HSBC altogether their customer service is appaling.

Its not just HSBC.

Santander blocked my account last night.

According to their fraud team, as Chase is not currently part of the Confirmation of Payee scheme, Santander's automated security consider payments there a higher risk than to CoP institutions.

Fernastian

@Daliah Where would I start with a complaint though really? I was blocked because I was unable to get in touch before the lines closed at 8PM. Don't want to waste even more of my time with them!

Daliah

gt94sss2 said:

Fernastian said:

george4064 said:

soulsaver said:

soulsaver said:

n1david said:

Opened account this morning.  Transferred £1 at 11.25 to test that the transfer was set up properly.  That went through in minutes.  Set up transfer of £20k.  Still not arrived.  Chase tell me alternately that transfers are delayed and taking time to go through, and that there may be a problem and I need to get the Faster Payments ID from the sending bank (which I have, but Chase haven't asked for it again since I got it from First Direct).  I think they are a bit overwhelmed but a bit of consistent messaging would be reassuring...

Y my £5 got there in a blink but I've got the follow up £20k plus in for the last few hours cyberspace, too. Bear in mind FP is close of play next day guarantee, tho'..
1stD confirmed it's not 'held'.

Funds still hadn't arrived after 8 hours... But IstDirect (FD) shot themselves in the foot: The funds arrived back in my FD account late evening - it WAS held for fraud checks after all, but they cba to call or text to correct the CS previous incorrect info. or clear the stop.

And 'cos it's 'now late',
and 'a lot', it... 'won't/can't go'. 
So I have to press the CS to try smaller payments ...
and the 1st of 3 £10ks has just arrived in Chase. 

ETA - all arrived now, leaving me daily limit headroom for tomorrow.

FD - Nil points for service - you've slipped.

I had a similar experience with HSBC.

£1 arrived safely, follow up £10k didn’t arrive. Contacted HSBC through the app to check payment, they said it’s gone through fine and not being held up by any checks. Then a few hours later after that, HSBC text me to say fraud has been detected and to phone them, as it was out hours I couldn’t phone them but they proceeded to suspend my account.

Hopefully I’ll be able to sort today.

I'm having same trouble with HSBC too, sent my £1 test which was fine, then delayed fraud alert messages, and now completely locked out of online banking! 40 minutes on hold this morning so far...... Had the same yesterday and they told me further transfers would not be blocked as I'd now confirmed it was legitimate, yet here I am again. Tempted to up sticks and abandon HSBC altogether their customer service is appaling.

Its not just HSBC.

Santander blocked my account last night.

According to their fraud team, as Chase is not currently part of the Confirmation of Payee scheme, Santander's automated security consider payments there a higher risk than to CoP institutions.

My experience is that Santander blocks randomly. I had a small test payment going through fine, followed by 3 x >£10K within 2 hours yesterday morning all held by their fraud detection system and released manually after a 1 hour phonecall, then two further payments in the small hours of this morning, one >£10k, one just under, made within minutes sailed through in seconds.

I also had a large 4 figure payment to RBS, who are partaking in CoP, held up within the last 10 days. 

Though in no case did Santander block my app / online access.

It's tiresome. All that because some evil scamsters are still finding gullible fools who happily transfer their life savings to a "safe" account.

thor

I've given up on chase. The app is not verifying my passport id. I have tried at least 30 times and each time it has failed and says that the details do not match. After calling up their support it seems they have a problem with my passport photo having too much glare. I don't see this glare they are on about and have tried taking photos with many different type of background lighting but none have worked. I don't have a photo id driving licence to try an alternative so it looks like I'm not destined to sign up with Chase.

[Deleted User]

Moved my money over from Virgin, who only had it for a month.  Easy process.

What a world we live in, found myself getting excited about 1.5%.

djpailo

thor said:

I've given up on chase. The app is not verifying my passport id. I have tried at least 30 times and each time it has failed and says that the details do not match. After calling up their support it seems they have a problem with my passport photo having too much glare. I don't see this glare they are on about and have tried taking photos with many different type of background lighting but none have worked. I don't have a photo id driving licence to try an alternative so it looks like I'm not destined to sign up with Chase.

I think your issue is not the photo of the ID itself but the comparison between the ID and the selfie photo. Is your current "look" very different from your photo? E.g. glasses, long hair, surgery, aging etc? I had to comb my long hair back and also remove my glasses for it to work. Took three times in my case. It has definitely put me off the whole app based banking experience though. I may use the cashback card but I am not convinced of using the savings product for large sums of money. 

thor

My look hasn't changed at all but then that is subjective. I have no idea if the pictures are being manually checked or if they are using software. if a person is actually looking then i can't see how the comparison would fail.

Thumbs_Up

thor said:

I've given up on chase. The app is not verifying my passport id. I have tried at least 30 times and each time it has failed and says that the details do not match. After calling up their support it seems they have a problem with my passport photo having too much glare. I don't see this glare they are on about and have tried taking photos with many different type of background lighting but none have worked. I don't have a photo id driving licence to try an alternative so it looks like I'm not destined to sign up with Chase.

Well at least you got the app installed on the phone, but I am not going to bang on about that.

Last week I opened the NatWest select account all was fine up to the point I had to take a photo of my driving licence boy oh boy that was bloody hard work, taking a picture from the kitchen, dinner table, outside in the garden, in the living room. I was really going to throw in the towel but the £150 bribe kept me at it until I was successful.

If this is going to be the new norm with these banking apps, well they can shove em up their ****