Chase 1.5% Easy Access

Growingold

Downloaded the Chase App on my mobile but it said it only works on Android 8.0 or above.  Checked my settings I have Android 8.00 already.  What can I do?

Daliah

I read somwhere else that ithe app actually requires Android 8.1 at least. Is your phone on the latest level that can run on it?

Growingold

Thanks for your reply. Yes it is.  No updates are available 
System is Android 8.00

Daliah

Growingold said:

Thanks for your reply. Yes it is.  No updates are available 
System is Android 8.00

Sounds like you might be limited by your choice of hardware then

pearl123

Is it just a pin code, as security?

k_man

pearl123 said:

Is it just a pin code, as security?

And SMS to your mobile.
And the app can only be installed/active on one device at a time

Biometric (finger print/face) can be enabled, but as with most apps, can be 'failed back' to PIN

Yellowman

Growingold said:

Thanks for your reply. Yes it is.  No updates are available 
System is Android 8.00

This message appears on the Chase UK app even for some mobile phones with Android 8.0 and above:

Please update Android
Sorry, our app can only be used on Android 8.0 and above.

Fernastian

george4064 said:

soulsaver said:

soulsaver said:

n1david said:

Opened account this morning.  Transferred £1 at 11.25 to test that the transfer was set up properly.  That went through in minutes.  Set up transfer of £20k.  Still not arrived.  Chase tell me alternately that transfers are delayed and taking time to go through, and that there may be a problem and I need to get the Faster Payments ID from the sending bank (which I have, but Chase haven't asked for it again since I got it from First Direct).  I think they are a bit overwhelmed but a bit of consistent messaging would be reassuring...

Y my £5 got there in a blink but I've got the follow up £20k plus in for the last few hours cyberspace, too. Bear in mind FP is close of play next day guarantee, tho'..
1stD confirmed it's not 'held'.

Funds still hadn't arrived after 8 hours... But IstDirect (FD) shot themselves in the foot: The funds arrived back in my FD account late evening - it WAS held for fraud checks after all, but they cba to call or text to correct the CS previous incorrect info. or clear the stop.

And 'cos it's 'now late',
and 'a lot', it... 'won't/can't go'. 
So I have to press the CS to try smaller payments ...
and the 1st of 3 £10ks has just arrived in Chase. 

ETA - all arrived now, leaving me daily limit headroom for tomorrow.

FD - Nil points for service - you've slipped.

I had a similar experience with HSBC.

£1 arrived safely, follow up £10k didn’t arrive. Contacted HSBC through the app to check payment, they said it’s gone through fine and not being held up by any checks. Then a few hours later after that, HSBC text me to say fraud has been detected and to phone them, as it was out hours I couldn’t phone them but they proceeded to suspend my account.

Hopefully I’ll be able to sort today.

I'm having same trouble with HSBC too, sent my £1 test which was fine, then delayed fraud alert messages, and now completely locked out of online banking! 40 minutes on hold this morning so far...... Had the same yesterday and they told me further transfers would not be blocked as I'd now confirmed it was legitimate, yet here I am again. Tempted to up sticks and abandon HSBC altogether their customer service is appaling.

Daliah

Fernastian said:

george4064 said:

soulsaver said:

soulsaver said:

n1david said:

Opened account this morning.  Transferred £1 at 11.25 to test that the transfer was set up properly.  That went through in minutes.  Set up transfer of £20k.  Still not arrived.  Chase tell me alternately that transfers are delayed and taking time to go through, and that there may be a problem and I need to get the Faster Payments ID from the sending bank (which I have, but Chase haven't asked for it again since I got it from First Direct).  I think they are a bit overwhelmed but a bit of consistent messaging would be reassuring...

Y my £5 got there in a blink but I've got the follow up £20k plus in for the last few hours cyberspace, too. Bear in mind FP is close of play next day guarantee, tho'..
1stD confirmed it's not 'held'.

Funds still hadn't arrived after 8 hours... But IstDirect (FD) shot themselves in the foot: The funds arrived back in my FD account late evening - it WAS held for fraud checks after all, but they cba to call or text to correct the CS previous incorrect info. or clear the stop.

And 'cos it's 'now late',
and 'a lot', it... 'won't/can't go'. 
So I have to press the CS to try smaller payments ...
and the 1st of 3 £10ks has just arrived in Chase. 

ETA - all arrived now, leaving me daily limit headroom for tomorrow.

FD - Nil points for service - you've slipped.

I had a similar experience with HSBC.

£1 arrived safely, follow up £10k didn’t arrive. Contacted HSBC through the app to check payment, they said it’s gone through fine and not being held up by any checks. Then a few hours later after that, HSBC text me to say fraud has been detected and to phone them, as it was out hours I couldn’t phone them but they proceeded to suspend my account.

Hopefully I’ll be able to sort today.

I'm having same trouble with HSBC too, sent my £1 test which was fine, then delayed fraud alert messages, and now completely locked out of online banking! 40 minutes on hold this morning so far...... Had the same yesterday and they told me further transfers would not be blocked as I'd now confirmed it was legitimate, yet here I am again. Tempted to up sticks and abandon HSBC altogether their customer service is appaling.

Halifax have a nice switch offer on the go. Note, however, that all banks have more stringent checks on outgoing payments these days. Blocking the entire account is, however, a tad extreme. At a minimum, I would raise a formal complaint with HSBC if I were you.

refluxer

Fernastian said:

I'm having same trouble with HSBC too, sent my £1 test which was fine, then delayed fraud alert messages, and now completely locked out of online banking! 40 minutes on hold this morning so far...... Had the same yesterday and they told me further transfers would not be blocked as I'd now confirmed it was legitimate, yet here I am again. Tempted to up sticks and abandon HSBC altogether their customer service is appaling.

Before you go switching, it's starting to sound like a lot of the major banks are doing the same. I made a couple of smaller test payments from my Barclays current account to my newly-opened Chase account yesterday and each had to be authorised by 'PINsentry' within the Barclays banking app (which has been normal practise in the past) but a third, 4-figure sum was blocked that afternoon and only released in the early hours of the morning. In the past, a couple of successful, authorised payments would have been enough to prevent anti-fraud measure kicking in for larger payments, but not these days it seems. Thankfully, Barclays at least don't seem to lock you out of your online banking, however I wouldn't want to test this by making too many large, successive payments !