Chase 1.5% Easy Access

janusdesign

you have to take a photo in the app - i'm pretty sure it said in the app that you couldn't use a scan.

Daliah

thunderroad88 said:

Daliah said:

gt94sss2 said:

Fernastian said:

george4064 said:

soulsaver said:

soulsaver said:

n1david said:

Opened account this morning.  Transferred £1 at 11.25 to test that the transfer was set up properly.  That went through in minutes.  Set up transfer of £20k.  Still not arrived.  Chase tell me alternately that transfers are delayed and taking time to go through, and that there may be a problem and I need to get the Faster Payments ID from the sending bank (which I have, but Chase haven't asked for it again since I got it from First Direct).  I think they are a bit overwhelmed but a bit of consistent messaging would be reassuring...

Y my £5 got there in a blink but I've got the follow up £20k plus in for the last few hours cyberspace, too. Bear in mind FP is close of play next day guarantee, tho'..
1stD confirmed it's not 'held'.

Funds still hadn't arrived after 8 hours... But IstDirect (FD) shot themselves in the foot: The funds arrived back in my FD account late evening - it WAS held for fraud checks after all, but they cba to call or text to correct the CS previous incorrect info. or clear the stop.

And 'cos it's 'now late',
and 'a lot', it... 'won't/can't go'. 
So I have to press the CS to try smaller payments ...
and the 1st of 3 £10ks has just arrived in Chase. 

ETA - all arrived now, leaving me daily limit headroom for tomorrow.

FD - Nil points for service - you've slipped.

I had a similar experience with HSBC.

£1 arrived safely, follow up £10k didn’t arrive. Contacted HSBC through the app to check payment, they said it’s gone through fine and not being held up by any checks. Then a few hours later after that, HSBC text me to say fraud has been detected and to phone them, as it was out hours I couldn’t phone them but they proceeded to suspend my account.

Hopefully I’ll be able to sort today.

I'm having same trouble with HSBC too, sent my £1 test which was fine, then delayed fraud alert messages, and now completely locked out of online banking! 40 minutes on hold this morning so far...... Had the same yesterday and they told me further transfers would not be blocked as I'd now confirmed it was legitimate, yet here I am again. Tempted to up sticks and abandon HSBC altogether their customer service is appaling.

Its not just HSBC.

Santander blocked my account last night.

According to their fraud team, as Chase is not currently part of the Confirmation of Payee scheme, Santander's automated security consider payments there a higher risk than to CoP institutions.

My experience is that Santander blocks randomly. I had a small test payment going through fine, followed by 3 x >£10K within 2 hours yesterday morning all held by their fraud detection system and released manually after a 1 hour phonecall, then two further payments in the small hours of this morning, one >£10k, one just under, made within minutes sailed through in seconds.

I also had a large 4 figure payment to RBS, who are partaking in CoP, held up within the last 10 days. 

Though in no case did Santander block my app / online access.

It's tiresome. All that because some evil scamsters are still finding gullible fools who happily transfer their life savings to a "safe" account.

I had no problems at all with Santander. Did the small test payment and then did 2x £10k last night which went through straight away. Today I’ve done another £20k with no issues. Maybe they’ve now adjusted their system to recognise Chase as a bonafide payee given so many were trying to use it yesterday?

Doubt it. A large part of the strength of anti-fraud measures is that they don't follow a given pattern as before long, fraudsters would exploit reliable patterns. It would also be of serious concern if they relaxed their fraud-prevention measures based on the number of people making payments to a given bank

cymruchris

thor said:

I've given up on chase. The app is not verifying my passport id. I have tried at least 30 times and each time it has failed and says that the details do not match. After calling up their support it seems they have a problem with my passport photo having too much glare. I don't see this glare they are on about and have tried taking photos with many different type of background lighting but none have worked. I don't have a photo id driving licence to try an alternative so it looks like I'm not destined to sign up with Chase.

I devised a technique that's worked well for me - but involves two phones - in a darkish room, you use the first phone to take the photograph of your document with no lighting and flash activated - and then a second phone with the light/torch on illuminating the document from about 45 degrees. It gives a nice, evenly lit document with no glare. (Although you do need to have two phones to do it - or an alternative lighting source that can point in at an angle to eliminate reflections into the phone taking the photos lens). 

Daliah

infoadict said:

My experience with Santander is not great. Have spent all morning trying to sort it out.

First £100 went through no problem. The next large sum was blocked but after an hour I received a text asking me to verify I wanted this transaction to proceed, which it then did.

However, the next large sums were blocked and have spent an hour trying to get the fraud team to release the funds. They now advise the backend team need to release the funds and they will phone me within the next 24 hours.

Not a great morning.

@infoadict you can ring the Santander people who can release your payment directly on 0800 151 3151

soulsaver

janusdesign said:

you have to take a photo in the app - i'm pretty sure it said in the app that you couldn't use a scan.

Maybe I'm confusing it with VM which I also did yesterday...

numbercruncher

Am I just being cynical wondering why Virgin Money is holding up my transfer out to Chase Bank?

cymruchris

numbercruncher said:

Am I just being cynical wondering why Virgin Money is holding up my transfer out to Chase Bank?

They held my payment yesterday until I called them up to confirm it was a genuine request. You might need to do this too. 

S_uk

Made a payment from Natwest last night which was blocked. Called them and payment was released. 

Made another payment this morning, blocked again. Sigh. I wonder if this is someone that's going to regularly happen now. Wouldn't have minded so much if I wasn't on hold for a long time. The impression that I had from the conversation was that the fact that the account couldn't be verified when I set up the payment makes it more likely to be flagged. What I don't understand is why, once the payer has passed security and confirmed it's their own account they're paying to, the automatic flagging/blocking process still continues to apply when paying that particular payee.

numbercruncher

cymruchris said:

numbercruncher said:

Am I just being cynical wondering why Virgin Money is holding up my transfer out to Chase Bank?

They held my payment yesterday until I called them up to confirm it was a genuine request. You might need to do this too. 

Thanks, I tried that too. Was left on hold for so long that I got fed up and hung up!

cymruchris

numbercruncher said:

cymruchris said:

numbercruncher said:

Am I just being cynical wondering why Virgin Money is holding up my transfer out to Chase Bank?

They held my payment yesterday until I called them up to confirm it was a genuine request. You might need to do this too. 

Thanks, I tried that too. Was left on hold for so long that I got fed up and hung up!

Probably due to the number of people transferring out their savings. I imagine it'll calm down a bit over the next few days.