Parking Charge Notice ***** SUCCESS *****

Umkomaas

Please advise what else I need to do at this stage. Thank you.

Politely, please keep anything to do with your own case on your own thread, otherwise this one will split and drift.  Your own thread has all the details of your case. This one has those relating to the @carolec case.

John79bhx

Umkomaas said:

Please advise what else I need to do at this stage. Thank you.

Politely, please keep anything to do with your own case on your own thread, otherwise this one will split and drift.  Your own thread has all the details of your case. This one has those relating to the @carolec case.

@Umkomaas - Yes, sure - I only added info in here as it's exactly the same issue - carolec and myself have taken the same steps as advised until now (requested SAR, complained to BPA) but not clear what to do next. 

Fruitcake

John79bhx said:

Umkomaas said:

Please advise what else I need to do at this stage. Thank you.

Politely, please keep anything to do with your own case on your own thread, otherwise this one will split and drift.  Your own thread has all the details of your case. This one has those relating to the @carolec case.

@Umkomaas - Yes, sure - I only added info in here as it's exactly the same issue - carolec and myself have taken the same steps as advised until now (requested SAR, complained to BPA) but not clear what to do next. 

That's why you need to ask that question on your own thread. By all means keep an eye on this one, and keep in touch with the OP if you can help each other, but please only post your queries on your thread.

carolec

SUCCESS!!

I have just received the following email from Sara Roberts following my letter of complaint and I’d like to take this opportunity to sincerely thank everyone who has helped me to reach this successful conclusion.

Dear ******

BPA-******

PCN ******

 Thank you for your patience while I contacted Defence Systems Limited t/a Park Watch for further information.

It might be helpful if I begin by explaining that our role as an Accredited Trade Association is to investigate alleged breaches of the Code of Practice by members of our Approved Operator Scheme. Please appreciate that our remit does not extend to compelling operators to cancel charges or becoming involved in the appeals process.

Parking Charge Notice

Defence Systems Limited t/a Park Watchhave responded to advise of the following timeline:

 Timeline

05/02/2022 – Vehicle found in contravention

07/03/2022 – Request for Registered Keeper details sent to DVLA

08/03/2022 – Response received from DVLA with Registered Keeper details

08/03/2022 – Reminder sent to Registered Keeper

16/03/2022 – Data Subject Access Request received

 

Defence Systems Limited t/a Park Watchhave advised that this Parking Charge Notice was issued because the vehicle was parked in a No Parking area within the Arena Shopping Centre, Coventry car park on 5th February 2022. The signage states, “No parking at any time” and “No waiting at any time”. The vehicle was observed parked on hatched white lines.

 

Defence Systems Limited t/a Park Watchhave confirmed that on this occasion the application used to issue the parking charge defaulted to issuing a Notice to Vehicle rather than a Notice to Keeper. The Operative therefore treated this as if it was a Notice to Keeper and didn’t affix a notice to the vehicle (as would be the correct process for a Notice to Keeper). 

 

As per the BPA Code of Practice, 13.4 applies in this area of the car park as the vehicle is parked within a no parking area, clearly on hatched markings. By the Driver choosing to park the vehicle in contravention of the signage, they entered into a contract and agreed to comply. As such, a grace period was not required.  

 

Defence Systems Limited t/a Park Watch have commented that whilst there was reasonable cause to issue the Parking Charge (as the vehicle was parked in a no parking area with no authority to do so) they have cancelled the Parking Charge Notice, as a gesture of goodwill, rather than re-issuing a Notice to Keeper.

 

Website

 

With respect to accessing their websiteDefence Systems Limited t/a Park Watchhave commented that they were unaware of any issues. They have however passed your feedback onto their  IT department and apologise for the issues this caused you.  From additional communication now received from you they believe you have now managed to access their website

 

Self-Ticketing

 

You have also mentioned Self-Ticketing.  Within our current code of practice Self-Ticketing is permitted and parking charge notices can be issued to windscreen or to keeper.  With respect to revenue paid to self-ticketers our code does not permit the practice of offering financial incentives relating to thequantity of charges issued.

 

Clause 15.8 The practice of offering financial incentives relating to the quantity of parking charge notices directly to the person who issues a parking charge notice or gathers evidence for one, in a self ticketing or similar arrangement is prohibited

 

Summary

As the operator has responded accordingly and the parking charge notice has been cancelled this case is now closed. Thank you for bringing this matter to our attention and assisting us to raise standards within the private parking sector.

I hope the above is helpful.    

Kind Regards

 

Sara Roberts

Head of Approved Operator Scheme

British Parking Association 

Web:  www.britishparking.co.uk

 

        

 

 

P Think of the environment - do you need to print this email?

 

For information about what we do with personal data see our Privacy Policy . Please note that we may share with the operator elements of what you have sent us if we believe doing so assists our investigation or helps us to determine whether a breach of our Code of Practice has occurred.

 

Legal Disclaimers

British Parking Association Registered in London with Limited Liability.

Registered No. 979689. Registered Office: Chelsea House, 8-14, The Broadway

Haywards Heath, West Sussex RH16 3AP

VAT Registration No. GB 600 3376 86

 

 

 

Trainerman

 

Defence Systems Limited t/a Park Watchhave confirmed that on this occasion the application used to issue the parking charge defaulted to issuing a Notice to Vehicle rather than a Notice to Keeper. The Operative therefore treated this as if it was a Notice to Keeper and didn’t affix a notice to the vehicle (as would be the correct process for a Notice to Keeper). 

 

 

 

 

This is incomprehensible gibberish and makes no sense whatsoever . Or is it me?

carolec

Trainerman said:

 

Defence Systems Limited t/a Park Watchhave confirmed that on this occasion the application used to issue the parking charge defaulted to issuing a Notice to Vehicle rather than a Notice to Keeper. The Operative therefore treated this as if it was a Notice to Keeper and didn’t affix a notice to the vehicle (as would be the correct process for a Notice to Keeper). 

 

 

 

 

This is incomprehensible gibberish and makes no sense whatsoever . Or is it me?

Didn’t mean a lot to me either. I’m just so pleased that the PCN has been cancelled 🥳

Castle

Yes, it's "gibberish", as they appear to blaming "computer error", (yet again).

Humdinger1

Notice to vehicle?! Are they now sentient beings, with their own data rights, ability to pay, and to argue their case? I know that electric vehicles are a big step forward but a notice to vehicle suggests human- mechanical hybrid.  Do the PPCs have inside intelligence of a key new development? Humdinger 

Fruitcake

Humdinger1 said:

Notice to vehicle?! Are they now sentient beings, with their own data rights, ability to pay, and to argue their case? I know that electric vehicles are a big step forward but a notice to vehicle suggests human- mechanical hybrid.  Do the PPCs have inside intelligence of a key new development? Humdinger 

Post corrected for clarity.

95Rollers

Humdinger1 said:

Notice to vehicle?! Are they now sentient beings, with their own data rights, ability to pay, and to argue their case? I know that electric vehicles are a big step forward but a notice to vehicle suggests human- mechanical hybrid.  Do the PPCs have inside intelligence of a key new development? Humdinger 

They are called "Defence Systems Ltd" so maybe they sre like a real life version of Stark Industries or Skynet from the Terminator movies! But instead of using their machines to take over the world they are more interested in using their Tech to maximise opportunities for harvesting NTK details from the DVLA !?!