Parking Charge Notice ***** SUCCESS *****

Coupon-mad

Wow.  Even worse.

Right.  Email a complaint to the Head of AOS at the BPA, Sara Roberts:

sara.r@britishparking.co.uk

State that you are the registered keeper and want to make a formal complaint about Defence Systems/Park Watch because you've been prevented from appealing:

- They have sent a supposed Notice to Keeper that fails to tell the Keeper how to appeal. See attached.

- They are pretending that a windscreen PCN was affixed to the car last month and that the keeper has to read that to know how to appeal.  The NTK says  “please refer to the original Notice which includes full details of how you can submit your appeal and the applicable timeframes”. 

- Looking online using the PCN and VRM, there are 2 photos of the back if the car taken across 4 seconds and no windscreen PCN was affixed.  It is non-existent, so the keeper has no info about how to appeal.

- the PCN is predatory self-ticketing for a bounty.  ParkWatch's website offers a 10% 'client revenue rebate' (bounty per PCN) and talks about a 'new i-ticket service for 2022'.  This avoids putting PCNs in windscreens and breaches the new incoming DLUHC Code ban on this conduct by self-ticketers. as well as the Consumer Rights Act 2015 requirement for prominently drawing consumer notices (PCNs and signs) to the attention of consumers.  The sign picture shows it's round the back of a pillar.

- no consideration period at all is being allowed, clearly, if they are taking 2 photos in 4 seconds behind a car that was not unoccupied.  This is not a 'no stopping zone' with double red lines or safety concerns (it's a shopping centre) so a driver must have a fair consideration period.

The keeper wishes to appeal to POPLA but the wording of the NTK prevents any ability to appeal.  This alone is a serious breach of the BPA Code, compounded by not issuing PCNs either.  People can't appeal at all.

carolec

Thanks C-M, much appreciated, I’ll get onto it tomorrow. Presumably I put my Appeal on hold for the time being but do I still send an SAR in the meantime though?

Also, I’m a bit concerned with timescales. The NTK is dated 8th March and refers to a PCN issued 5th February. The latter is obviously the non-existent windscreen PCN. Am I running out of time for anything? 

Le_Kirk

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

carolec

Le_Kirk said:

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

I can’t find an email address for their DPO. I’ve googled the company and every website I try to go into comes up with a banner headed “”This Connection Is Not Private. This website may be impersonating parkwatch.co.uk to steal your personal or financial information”. I’ve tried all derivatives of Defence Systems Ltd T/A Park Watch and they all flash up the same making it impossible to get any information. 

Fruitcake

I get the same problem when I click on the link from the BPA's own web page and from search engine results.

Add this problem to your complaint to the BPA.

Yes you can send the SAR via post if you wish, but you would need to do send it first class from a Post Office Counter, ensuring that you get the all important free proof of posting.
However, this will cost you more time and effort so it is up to you whether you post it or wait to see what the BPA say.

KeithP

carolec said:

Le_Kirk said:

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

I can’t find an email address for their DPO. I’ve googled the company and every website I try to go into comes up with a banner headed “”This Connection Is Not Private. This website may be impersonating parkwatch.co.uk to steal your personal or financial information”. I’ve tried all derivatives of Defence Systems Ltd T/A Park Watch and they all flash up the same making it impossible to get any information. 

Impossible?... hmmm... not quite.

Feeling brave, I took a risk and looked at their Privacy Policy.

This will be useful...

carolec

Fruitcake said:

I get the same problem when I click on the link from the BPA's own web page and from search engine results.

Add this problem to your complaint to the BPA.

Yes you can send the SAR via post if you wish, but you would need to do send it first class from a Post Office Counter, ensuring that you get the all important free proof of posting.
However, this will cost you more time and effort so it is up to you whether you post it or wait to see what the BPA say.

Had to laugh at where it talks about stealing personal or financial information. They’re already trying to steal £100 off me by issuing a nonsensical PCN!

Think I’ll do what you suggest and add it into the complaint to the BPA then wait for the outcome of that. 

Fruitcake

KeithP said:

carolec said:

Le_Kirk said:

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

I can’t find an email address for their DPO. I’ve googled the company and every website I try to go into comes up with a banner headed “”This Connection Is Not Private. This website may be impersonating parkwatch.co.uk to steal your personal or financial information”. I’ve tried all derivatives of Defence Systems Ltd T/A Park Watch and they all flash up the same making it impossible to get any information. 

Impossible?... hmmm... not quite.

Feeling brave, I took a risk and looked at their Privacy Policy.

This will be useful...

I get the same error message when I try your link.

KeithP

Fruitcake said:

KeithP said:

carolec said:

Le_Kirk said:

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

I can’t find an email address for their DPO. I’ve googled the company and every website I try to go into comes up with a banner headed “”This Connection Is Not Private. This website may be impersonating parkwatch.co.uk to steal your personal or financial information”. I’ve tried all derivatives of Defence Systems Ltd T/A Park Watch and they all flash up the same making it impossible to get any information. 

Impossible?... hmmm... not quite.

Feeling brave, I took a risk and looked at their Privacy Policy.

This will be useful...

I get the same error message when I try your link.

Oh yes, I get that warning too.

I am using the Opera browser and after giving out the warnings, allows me to choose to enter the website if I wish.

Fruitcake

In that case I suggest the OP sends the email to the privacy@ ... email address, and their own email address, plus still send all the complaints to the BPA.