Parking Charge Notice ***** SUCCESS *****

KeithP

Fruitcake said:

...still send all the complaints to the BPA.

Absolutely right.

The BPA, and possibly the ICO, need to know about this company's, either deliberate or careless, denial of a individual's rights - that right being the right to read their privacy policy.

carolec

Fruitcake said:

KeithP said:

carolec said:

Le_Kirk said:

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

I can’t find an email address for their DPO. I’ve googled the company and every website I try to go into comes up with a banner headed “”This Connection Is Not Private. This website may be impersonating parkwatch.co.uk to steal your personal or financial information”. I’ve tried all derivatives of Defence Systems Ltd T/A Park Watch and they all flash up the same making it impossible to get any information. 

Impossible?... hmmm... not quite.

Feeling brave, I took a risk and looked at their Privacy Policy.

This will be useful...

I get the same error message when I try your link.

Me too. I notice that the email address quoted is privacy@parkwatch.co.uk but the NTK I’ve received is from Defence Systems Ltd T/A Park Watch. Is it all one and the same?

KeithP

carolec said:

Fruitcake said:

KeithP said:

carolec said:

Le_Kirk said:

Get the SAR in asap as the PPC (as does any company) has 30 days to respond.  Attach a COPY of any letter they have sent you and a COPY of your V5C to prove your address (no photo ID required).

I can’t find an email address for their DPO. I’ve googled the company and every website I try to go into comes up with a banner headed “”This Connection Is Not Private. This website may be impersonating parkwatch.co.uk to steal your personal or financial information”. I’ve tried all derivatives of Defence Systems Ltd T/A Park Watch and they all flash up the same making it impossible to get any information. 

Impossible?... hmmm... not quite.

Feeling brave, I took a risk and looked at their Privacy Policy.

This will be useful...

I get the same error message when I try your link.

Me too. I notice that the email address quoted is privacy@parkwatch.co.uk but the NTK I’ve received is from Defence Systems Ltd T/A Park Watch. Is it all one and the same?

Yes, one and the same.

You won't have seen it but at the bottom of every page on their website it says...

Fruitcake

It says Defence Systems T/A Park Watch on the BPA AoS operators list.

Yes, complain to the ICO, but I believe you have to complain to the "service" provider first.

carolec

Fruitcake said:

It says Defence Systems T/A Park Watch on the BPA AoS operators list.

Yes, complain to the ICO, but I believe you have to complain to the "service" provider first.

ICO? I can’t see that on the list of acronyms.

KeithP

carolec said:

Fruitcake said:

It says Defence Systems T/A Park Watch on the BPA AoS operators list.

Yes, complain to the ICO, but I believe you have to complain to the "service" provider first.

ICO? I can’t see that on the list of acronyms.

But google knows about it.  

ICO = Information Commissioner's Office

carolec

KeithP said:

carolec said:

Fruitcake said:

It says Defence Systems T/A Park Watch on the BPA AoS operators list.

Yes, complain to the ICO, but I believe you have to complain to the "service" provider first.

ICO? I can’t see that on the list of acronyms.

But google knows about it.  

ICO = Information Commissioner's Office

Thanks KeithP. Yes, was a bit lazy of me wasn’t it 🙈😊

carolec

Coupon-mad said:

Wow.  Even worse.

Right.  Email a complaint to the Head of AOS at the BPA, Sara Roberts:

sara.r@britishparking.co.uk

State that you are the registered keeper and want to make a formal complaint about Defence Systems/Park Watch because you've been prevented from appealing:

- They have sent a supposed Notice to Keeper that fails to tell the Keeper how to appeal. See attached.

- They are pretending that a windscreen PCN was affixed to the car last month and that the keeper has to read that to know how to appeal.  The NTK says  “please refer to the original Notice which includes full details of how you can submit your appeal and the applicable timeframes”. 

- Looking online using the PCN and VRM, there are 2 photos of the back if the car taken across 4 seconds and no windscreen PCN was affixed.  It is non-existent, so the keeper has no info about how to appeal.

- the PCN is predatory self-ticketing for a bounty.  ParkWatch's website offers a 10% 'client revenue rebate' (bounty per PCN) and talks about a 'new i-ticket service for 2022'.  This avoids putting PCNs in windscreens and breaches the new incoming DLUHC Code ban on this conduct by self-ticketers. as well as the Consumer Rights Act 2015 requirement for prominently drawing consumer notices (PCNs and signs) to the attention of consumers.  The sign picture shows it's round the back of a pillar.

- no consideration period at all is being allowed, clearly, if they are taking 2 photos in 4 seconds behind a car that was not unoccupied.  This is not a 'no stopping zone' with double red lines or safety concerns (it's a shopping centre) so a driver must have a fair consideration period.

The keeper wishes to appeal to POPLA but the wording of the NTK prevents any ability to appeal.  This alone is a serious breach of the BPA Code, compounded by not issuing PCNs either.  People can't appeal at all.

Complaint sent to Sara Roberts including an additional point about the problem accessing their website, as suggested by Fruitcake. I will send the SAR by email to privacy@…. tomorrow.

My deepest appreciation to Coupon-mad and everyone else who has helped me. 

carolec

Fruitcake said:

In that case I suggest the OP sends the email to the privacy@ ... email address, and their own email address, plus still send all the complaints to the BPA.

Silly question?….. Why do I need to to send the SAR to my own email address as well?

Trainerman

carolec said:

Fruitcake said:

In that case I suggest the OP sends the email to the privacy@ ... email address, and their own email address, plus still send all the complaints to the BPA.

Silly question?….. Why do I need to to send the SAR to my own email address as well?

If you cc or better BCC, you can prove it was sent when you said, as you have a copy in your inbox