Parking Charge Notice ***** SUCCESS *****

Fruitcake

As above. It is not unheard of for a PPC to claim they never received emails (or documents by post). If it arrives back in your inbox, then on the balance of probabilities, it arrived at the PPCs inbox as well.

nappies52

I have appealed my PCN via POPLA but was unsuccessful and I want to know if I will still have to pay? 

I had received 2 tickets one was withdrawn by the company the 2nd one is the same circumstances just a different time zone. 

Fruitcake

nappies52 said:

I have appealed my PCN via POPLA but was unsuccessful and I want to know if I will still have to pay? 

I had received 2 tickets one was withdrawn by the company the 2nd one is the same circumstances just a different time zone. 

A PoPLA decision is not binding on the motorist. You only need to pay if a judge tells you. If you want more help, please start your won thread after reading the sticky Announcement for NEWBIES rather than hijack someone else's thread.

Coupon-mad

nappies52 said:

I have appealed my PCN via POPLA but was unsuccessful and I want to know if I will still have to pay? 

I had received 2 tickets one was withdrawn by the company the 2nd one is the same circumstances just a different time zone. 

Ignore it and if you get a court claim, start your own new thread/discussion telling us which PPC.  In the meantime you need to exhaust PLAN A in the NEWBIES thread.

John79bhx

Coupon-mad said:

Wow.  Even worse.

Right.  Email a complaint to the Head of AOS at the BPA, Sara Roberts:

sara.r@britishparking.co.uk

State that you are the registered keeper and want to make a formal complaint about Defence Systems/Park Watch because you've been prevented from appealing:

- They have sent a supposed Notice to Keeper that fails to tell the Keeper how to appeal. See attached.

- They are pretending that a windscreen PCN was affixed to the car last month and that the keeper has to read that to know how to appeal.  The NTK says  “please refer to the original Notice which includes full details of how you can submit your appeal and the applicable timeframes”. 

- Looking online using the PCN and VRM, there are 2 photos of the back if the car taken across 4 seconds and no windscreen PCN was affixed.  It is non-existent, so the keeper has no info about how to appeal.

- the PCN is predatory self-ticketing for a bounty.  ParkWatch's website offers a 10% 'client revenue rebate' (bounty per PCN) and talks about a 'new i-ticket service for 2022'.  This avoids putting PCNs in windscreens and breaches the new incoming DLUHC Code ban on this conduct by self-ticketers. as well as the Consumer Rights Act 2015 requirement for prominently drawing consumer notices (PCNs and signs) to the attention of consumers.  The sign picture shows it's round the back of a pillar.

- no consideration period at all is being allowed, clearly, if they are taking 2 photos in 4 seconds behind a car that was not unoccupied.  This is not a 'no stopping zone' with double red lines or safety concerns (it's a shopping centre) so a driver must have a fair consideration period.

The keeper wishes to appeal to POPLA but the wording of the NTK prevents any ability to appeal.  This alone is a serious breach of the BPA Code, compounded by not issuing PCNs either.  People can't appeal at all.

@Coupon-mad - Thanks for this wording. Do I need to send the letter I received to Sara without obscuring/removing details? 

Coupon-mad

Perfectly safe to do so.  BPA are OK to handle it.

John79bhx

Coupon-mad said:

Perfectly safe to do so.  BPA are OK to handle it.

I have sent it to her now. Thanks

KeithP

@John79bhx, have you now abandoned your own thread and taken over this one?

Is your situation exactly the same as @carolec's?

carolec

Update……I have today received the following reply from Sara Roberts in response to my complaint:-

John79bhx

KeithP said:

@John79bhx, have you now abandoned your own thread and taken over this one?

Is your situation exactly the same as @carolec's?

@KeithP - Yes, exactly the same situation, same location, and only a few days difference!

They have given me 28 days to pay the fine before taking matters to the next steps and this deadline is next few days. 

As stated previously in this thread, the letter/notice I received just states if you wish to appeal to refer to the original Notice which “includes full details of how you can submit your appeal and the applicable timeframes”. There wasn't any first PCN/ticket, and I've already submitted SAR asking for all the photos. Do I make an assumption and appeal with in 28 days of receiving this notice? 

I've sent email to Sara too as advised above. Please advise what else I need to do at this stage. Thank you.