15months to debt free - I hope

PennysIntoPounds

Great news about Bear.
That all sounds productive despite sleep and struggling issues. 
The alarm company is outrageous. Should the solicitor not be dealing with this anyway if it's an outstanding payment/contract cancellation relating to BiL?

jwil

Great news about Bear's test.  Glad you've got a chance to have a bit of a break for a while before the house clearance.

Enjoy meeting your friend.

ladyholly

PennysIntoPounds    Yes the solicitor should be dealing with the alarm company but they demanded a letter letter from him agrreing to deal with it. I refused this as the solicitow would have been charging me for the letter. I am paying him enough so didnt want to rack up more for a stupid letterthat isnt needed.

Sun addict I have looked at companies house but I cant see any info on who the CEO. I usually use the website that gives CEOs email but that doesnt give the info either.

I will not let this company win as they have really P******* me off. Their website does not give a postal addess and the only way I can see of complaining is by phone. My problem with this is first I hate phones and more important I want a record of what their answers not just the word of an underpaid call centre employee. Hence the letter.

Mr LH said they were useless when he had to deal with their engineers years ago and the office staff are no better.

PennysIntoPounds

Oh my gosh what a cheek they have! Definitely keep on fighting, this is now a Point Of Principle! 😁

Could you threaten to go to 

https://www.financial-ombudsman.org.uk/consumers/expect/compensation-for-distress-or-inconvenience

foxgloves

What a waste of your time & mental energy, @ladyholly. Mum's emergency alarm was actually one of the easiest things to deal with after her death. The most difficult was Dad's composing royalties on which HMRC were convinced Mum had been evading tax for one year. She hadn't, but it took ages to move forwards on the issue. I expect every estate has at least one incredibly annoying & frustrating thing. I really dislike how some companies make themselves as difficult to contact as possible.
F

PennysIntoPounds

The alarm people were quick and courteous when I was dealing with my dad's stuff too, and didn't even make a fuss when I couldn't find one of the two, and were then relaxed about what to do when I did find it.
This company are rogue 

ladyholly

The emergency alarm people were fine. This is the burglar alarm company which is an American company and probably one of the better known one. Complaint letter sent today but probably not the correct address. We will see what happens.

jwil

Are they on Resolver?  That might be a way of getting your complaint through. 

PennysIntoPounds

Ah, apologies for misunderstanding. They're still dreadful and rogue though! Well done on getting the complaint off

ladyholly

jwil said:

Are they on Resolver?  That might be a way of getting your complaint through. 

No they arent. I have just looked.