British Gas removes guarantee dates from SoLR tariffs...

400ixl

jobdone1 said:

Minemine says tarrif ends and price guarantee both 31st July 22

It also says it is variable.

jobdone1

400ixl said:

jobdone1 said:

Minemine says tarrif ends and price guarantee both 31st July 22

It also says it is variable.

It's also says price guarantee until 2022, that's a clear conflict.

jobdone1

July 2022*

MWT

Nobody is defending the fact that BG provided inaccurate and confusing information and then corrected it without telling anyone.

Equally though, we can't pretend that there was ever a contract for a fixed price tariff which customers are entitled to be compensated for.

BG should suffer a penalty for the misleading information they provided both in emails and from CS reps, but I wouldn't suggest trying to get compensated as though it really was a fixed tariff, as you can see in the example above, 'Together' had the same guarantee until 2023, so should they be asking for that entire period at the same price as well?

That is where BG have to be careful as they would be opening a very expensive door...

Still though, good luck with your claim BG may blink first, or the Ombudsman may rule against you, or you may decide to take the £100, let us know how it goes...

QrizB

jobdone1 said:

Minemine says tarrif ends and price guarantee both 31st July 22

As others have said, that's the tariff information label not your contract.

You will have been sent a set of T&C much like the Welcome Together ones that I linked to. What do yours say?

brewerdave

What made it worse, was that various members of BG Customer Services and Complaints agreed with customers on both Chat and phone calls, that the price would not rise until after this "guaranteed date" - the fact that they have paid various sums between £30 and £100 in compensation shows (to me anyway) that they have accepted that they are in the wrong but that's a long way from auto compensation of all affected customers !!

MWT

brewerdave said:

- the fact that they have paid various sums between £30 and £100 in compensation shows (to me anyway) that they have accepted that they are in the wrong but that's a long way from auto compensation of all affected customers !!

Agreed, they know they messed up for sure, but so far at least they are sticking to 'poor customer service' territory for the wrong information provided, they are not accepting that the conflicting information provided to customers equates to a 'fixed' tariff.

AbbieCadabra

i made a complaint 22nd March regarding the confusion on the wording & incorrect advice being given by staff, i've had an acknowledgement, but nothing further.  Anyone else made a recent complaint & could give an idea of any response time?  thanks

Mstty

I wonder if this mistake by BG comes off their profit when they pay compensation or if it is eventually lumped into the Standing Charge for everyone.

Ofgem asked them to take on people, they made a mistake in wording and are having to pay compensation.

Just a thought

brewerdave

Mstty said:

I wonder if this mistake by BG comes off their profit when they pay compensation or if it is eventually lumped into the Standing Charge for everyone.

Ofgem as them to take on people, they made a mistake in wording and are having to pay compensation.

Just a thought

I'm sure the bean counters will make sure that any comp. paid for BG's c**kup in the wording , will be charged to the SOLR costs, so will ultimately end up being charged to the Standing Charge increases for everyone. The Board bonuses won't be hit ,mores the pity !!