British Gas removes guarantee dates from SoLR tariffs...

MWT

StartledJesus said:

Also the usual ‘Not me guv, see someone else’ response from the chocolate fireguard that is Ofgem. 

In this case it really isn't a regulatory issue and Ofgem know that they agreed with BG to provide a standard variable rate tariff, so they don't have a helpful perspective as BG are conforming to what they had agreed.

If the tariff had been intended to be 'guaranteed' and BG reneged then it would have been a regulatory matter...

turtlethegreat

From the Mirror - MONEY TROUBLES: 'British Gas cancelled my fixed deal then asked me for £1,971 instead'

I cannot post clickable links yet (I am too new on the forum) - mirror.co.uk/money/money-troubles-british-gas-cancelled-26582107

peter_the_piper

We are being, rightly, told to send current meter readings to BG so they cant charge the higher prices in error. Guess what, the site won't let me.

After a couple of hours it has let me post the readings.

paulbounty3

turtlethegreat said:

From the Mirror - MONEY TROUBLES: 'British Gas cancelled my fixed deal then asked me for £1,971 instead'

I cannot post clickable links yet (I am too new on the forum) - mirror.co.uk/money/money-troubles-british-gas-cancelled-26582107

Link:https://www.mirror.co.uk/money/money-troubles-british-gas-cancelled-26582107

jobdone1

So today I received the response from the ombudsman that British gas made in evidence, they have offered a letter and £100 compensation. I have requested £143.69 based on my usage and units to the end of July. I await the response after the 12 April 22. I'm rolling the dice and the compensation is rising. My main point is I hope this gets more traction for the more vulnerable customers who do not complain or are nervous to complain getting auto compensation as a direct result of there behaviour. 

jobdone1

MattMattMattUK said:

jobdone1 said:

So deadlock letter it is for me. She advised £75 they was not in the wrong if I don't accept the offer will be removed. Good now it's going to cost them more because I'm off to the energy ombudsman when I get the deadlock letter. I am not rolling over for £75 quid I have principles.

What principals are you specifically referring to? There was a genuine issue with lack of clarity, most of us understand that, we many of us fail to see is why that entitles you to money.

Umm, look up the word guarantee please. That's why people deserve compensation. If you are guaranteed a price for anything you expect that to be the case. Remember it was in my contract. A contract is binding.

QrizB

jobdone1 said:

Remember it was in my contract. A contract is binding.

Please post the extract from your contract that shows you had a fixed-rate tariff. I'm sure that when you supply this to the Ombudsman they will agree.

Edit: here are the T&C for "Welcome Together" that you should have been supplied with:
https://www.britishgas.co.uk/aem6/content/dam/britishgas/documents/tariffs/terms/welcome-together.pdf

The first paragraph states:

The Welcome Together tariff prices are variable meaning the price of your tariff may go up or down but will not exceed the maximum charges set by our regulator, Ofgem. Each maximum charge is calculated using a formula and is currently set every 6 months on 1 April and 1 October in accordance with the gas and electricity supply licence conditions.

Did you receive a different set of T&C?

MWT

jobdone1 said:

MattMattMattUK said:

jobdone1 said:

So deadlock letter it is for me. She advised £75 they was not in the wrong if I don't accept the offer will be removed. Good now it's going to cost them more because I'm off to the energy ombudsman when I get the deadlock letter. I am not rolling over for £75 quid I have principles.

What principals are you specifically referring to? There was a genuine issue with lack of clarity, most of us understand that, we many of us fail to see is why that entitles you to money.

 Remember it was in my contract. A contract is binding.

I wouldn't suggest going down that route as if you do then BG win, and you get nothing.

You were on a deemed contract agreed between BG and Ofgem and that was for a variable tariff.

Your complaint is that BG misinformed you when they described the tariff as both 'variable' and 'guaranteed' and you relied on that information to your detriment...

Do let us know what the outcome is, but I wouldn't be expecting it to set any precedent for 'auto compensation'.

As far as I know the only place the 'guaranteed' misinformation was shown was on the tariff label and emails that took data from that label, but even there it showed the confusing combination of 'variable' and 'guaranteed', like this one for one of the other SoLR tariffs...

This was altered like all the others to remove the guaranteed date, and now shows the current variable pricing ...

jobdone1

Minemine says tarrif ends and price guarantee both 31st July 22

MWT

jobdone1 said:

Minemine says tarrif ends and price guarantee both 31st July 22

That is the tariff label, not the contract though...