Zog has gone 😢

brewerdave

I've been checking the Zog beta site regularly for a final bill , but ,unfortunately it looks like its been abandoned as nothing has changed since 30th November as far as I can see.

casjen

Well after pointless chats to find out why my Zog gas hadnt appeared and having no communication from anybody, I DM EDF on Twitter yesterday and my gas account has miraculously appeared tho no Meter reading request but at least its there now.

[Deleted User]

The EDF Welcome From Zog page has been updated to 5th Jan from 15th Dec. The only real difference I can see, is that it now says all ex Zoggers HAVE been migrated across to EDF. I suspect that it should have added the proviso 'to a greater or lesser extent', as people seem to be at various different stages. 

However, what is notable by its absence is any reference to what stage Zog is at with the calculation and issue of Final Accounts and, perhaps more to the point, the passing over of credit balances to EDF. 

https://www.edfenergy.com/welcoming-zog-energy-customers

tghe-retford

I just received my final statement from Zog late this afternoon via email. In credit as I expected it would be.

QrizB

tghe-retford said:

I just received my final statement from Zog late this afternoon via email. In credit as I expected it would be.

That's good to hear! you might be the first but I hope you aren't the last

DiseasedBunny

Received my zog final bill too, though why they bothered asking for opening/closing readings is beyond me when it was an estimated final reading anyway ? 

kev2009

Glad people are getting final bills from Zog, not got mine yet but hopefully will be this week then I'll know what credit I'm owed etc

Kev

nrmsmith

DiseasedBunny said:

Received my zog final bill too, though why they bothered asking for opening/closing readings is beyond me when it was an estimated final reading anyway ? 

Is it a sensible estimated reading?

when GNE went bust last Jan 2020, the final bill I got from them had an estimated reading that was higher than we had actually reached in Aug 2020 when EDF started charging us for electricity-and it had to challenged and redone delaying my SOLR switch to them by a further 6 weeks!  (A cynic might think this was done deliberately by the GNE administrators to maximise their final income)

Jaxer

Keep_pedalling said:

Jaxer said:

I'm a bit confused with the status of my DD. I had my switch confirmed yesterday and logged into the EDF site to set up a DD in the morning. I provided a meter reading and went for the monthly/budget option. The monthly suggested amount was pretty close to my previous Zog payments so I put in all the bank details and cancelled my Zog DD. A couple of hours later, I got an email from an EDF customer service rep saying:

Thank you for submitting the online form dated 31 December 2021 to change your payment method.
Unfortunately, I am unable to setup the Budget Direct Debit Monthly for you as the Direct Debit amount is not mentioned in the email.
I would request you to contact us over the Live Chat on our website www.edfenergy.com to setup the Direct Debit for your account. We can discuss the suitable Direct Debit amount as per your consumption.
You also need to share your bank details with us which we consider to be sensitive information which is why we would not encourage you to share this on Emails.
More importantly, we would need you to authorise us to update your bank details on our system in order to set up your Direct Debit which is not possible over email.
Please contact us over the Live Chat on our website www.edfenergy.com to setup the Direct Debit for your account. We are available 24x7.

I also got a separate email telling me the direct debit was cancelled and the account now shows I'm back to the cash/cheque payment method.

I don't know what they mean by the "direct debit amount is not mentioned in the email" as everything was done through the online account login and it showed me the monthly budgeted amount. I've emailed them to find out what's going on, but was curious if anyone else had experienced anything similar?

I had the exact same email after I attempted to set up a DD on the 19th December. Live chat just suggested I try again but the system would not let me do it and a few days later my account showed as cancelled. 

I had to ring them last week and that now looks to be sorted. It also seems they will now be taking hourly smart meter readings. I will attempt setting up a DD tomorrow and report back.

Thanks, I called them today and they sorted out the DD on the phone which is now showing on the account and I received an email from them confirming my "new" standard/variable tariff starts today. I'm assuming this the "DD" rate, and that they will automatically rebate the differential surcharge for the "cash/cheque" tariff from 15/12/21 when they took on the Zog supply.

It took over 30 minutes on hold to get through to someone but they did then deal with pretty well.

DiseasedBunny

nrmsmith said:

DiseasedBunny said:

Received my zog final bill too, though why they bothered asking for opening/closing readings is beyond me when it was an estimated final reading anyway ? 

Is it a sensible estimated reading?

when GNE went bust last Jan 2020, the final bill I got from them had an estimated reading that was higher than we had actually reached in Aug 2020 when EDF started charging us for electricity-and it had to challenged and redone delaying my SOLR switch to them by a further 6 weeks!  (A cynic might think this was done deliberately by the GNE administrators to maximise their final income)

Close enough not to argue the toss over (<15 kWh) just daft they wanted a figure on the 4th which I gave them yet they used an estimate