Zog has gone 😢

Sterlingtimes

Deleted_User said:

Really? Shouldn’t it be until infinity, then? Or the end of the world, whichever is soonest? 

... or until the Government abolishes gas.

Sterlingtimes

It is a Zoggy habit but I took my meter reading today and submitted it to EDF.

Curiousgirl1

Deleted_User said:

Really? Shouldn’t it be until infinity, then? Or the end of the world, whichever is soonest? 

Probably but until they have computers that have more than 4 digits for the year, you’ll have to make do with 9999 😂😂

GunJack

DiseasedBunny said:

GunJack said:

Updated today - switch now showing as complete (with woohoo message ...) and DD set up. They are using 15 Dec as opening reading by the look of it, and that ties in with the expected next bill of 15 Dec - 18 Jan. They also appear to have my annual useage estimate from Zog, spot-on at 8,200 kWh p.a. and have based the DD on the correct annual consumption and cost but not the Zog credit. This is not surprising though as Zog haven't issued final bill for it to be calculated (and will be extra 10 days at Zog rates:) ) 

Just need to enter a reading on 17 Jan now....

Has your DD increased by much then? 

It has increased by £6 per month, from £30 (zog) to £36 (edf). However, that's fine as I always set my DD to run slightly in credit for the year to allow for any unexpected periods of higher than normal useage. They've taken my annual useage at the edf rate and divided by 12, plus my zog credit to come back means I'm still running with credit over the coming year. 

I was going to set it (had I been given chance in the process) at £40 anyway to allow for probable increase in April with price cap, so will do that with them manually before the DD is due to be taken

kev2009

Mine has increase by approx. £5 a month so not too bad.  I also have some credit due back, just waiting for that to come through now.

Kev

Jaxer

I'm a bit confused with the status of my DD. I had my switch confirmed yesterday and logged into the EDF site to set up a DD in the morning. I provided a meter reading and went for the monthly/budget option. The monthly suggested amount was pretty close to my previous Zog payments so I put in all the bank details and cancelled my Zog DD. A couple of hours later, I got an email from an EDF customer service rep saying:

Thank you for submitting the online form dated 31 December 2021 to change your payment method.
Unfortunately, I am unable to setup the Budget Direct Debit Monthly for you as the Direct Debit amount is not mentioned in the email.
I would request you to contact us over the Live Chat on our website www.edfenergy.com to setup the Direct Debit for your account. We can discuss the suitable Direct Debit amount as per your consumption.
You also need to share your bank details with us which we consider to be sensitive information which is why we would not encourage you to share this on Emails.
More importantly, we would need you to authorise us to update your bank details on our system in order to set up your Direct Debit which is not possible over email.
Please contact us over the Live Chat on our website www.edfenergy.com to setup the Direct Debit for your account. We are available 24x7.

I also got a separate email telling me the direct debit was cancelled and the account now shows I'm back to the cash/cheque payment method.

I don't know what they mean by the "direct debit amount is not mentioned in the email" as everything was done through the online account login and it showed me the monthly budgeted amount. I've emailed them to find out what's going on, but was curious if anyone else had experienced anything similar?

Keep_pedalling

Jaxer said:

I'm a bit confused with the status of my DD. I had my switch confirmed yesterday and logged into the EDF site to set up a DD in the morning. I provided a meter reading and went for the monthly/budget option. The monthly suggested amount was pretty close to my previous Zog payments so I put in all the bank details and cancelled my Zog DD. A couple of hours later, I got an email from an EDF customer service rep saying:

Thank you for submitting the online form dated 31 December 2021 to change your payment method.
Unfortunately, I am unable to setup the Budget Direct Debit Monthly for you as the Direct Debit amount is not mentioned in the email.
I would request you to contact us over the Live Chat on our website www.edfenergy.com to setup the Direct Debit for your account. We can discuss the suitable Direct Debit amount as per your consumption.
You also need to share your bank details with us which we consider to be sensitive information which is why we would not encourage you to share this on Emails.
More importantly, we would need you to authorise us to update your bank details on our system in order to set up your Direct Debit which is not possible over email.
Please contact us over the Live Chat on our website www.edfenergy.com to setup the Direct Debit for your account. We are available 24x7.

I also got a separate email telling me the direct debit was cancelled and the account now shows I'm back to the cash/cheque payment method.

I don't know what they mean by the "direct debit amount is not mentioned in the email" as everything was done through the online account login and it showed me the monthly budgeted amount. I've emailed them to find out what's going on, but was curious if anyone else had experienced anything similar?

I had the exact same email after I attempted to set up a DD on the 19th December. Live chat just suggested I try again but the system would not let me do it and a few days later my account showed as cancelled. 

I had to ring them last week and that now looks to be sorted. It also seems they will now be taking hourly smart meter readings. I will attempt setting up a DD tomorrow and report back.

kev2009

I don't have a smart gas meter but when I got my smart Elec meter, I recall being asked how frequently I wanted readings taken so you should be able to change it unless they no longer give you a option (mine was fitted couple of years ago now).  I believe I told them to take readings monthly.  I have since moved Elec supplies but from a rough check, it seems they only take a reading once a month also, occasionally I see 2 readings, sometimes 2 on the same day weirdly but certainly not showing hourly, seems a bit excessive.

Kev

Keep_pedalling

kev2009 said:

I don't have a smart gas meter but when I got my smart Elec meter, I recall being asked how frequently I wanted readings taken so you should be able to change it unless they no longer give you a option (mine was fitted couple of years ago now).  I believe I told them to take readings monthly.  I have since moved Elec supplies but from a rough check, it seems they only take a reading once a month also, occasionally I see 2 readings, sometimes 2 on the same day weirdly but certainly not showing hourly, seems a bit excessive.

Kev

Yes I do have the option to change to a monthly or 30 min interval. The latter would match my Octopus electricity intervals, but it is not so useful for gas.

[Deleted User]

Keep_pedalling said:

kev2009 said:

I don't have a smart gas meter but when I got my smart Elec meter, I recall being asked how frequently I wanted readings taken so you should be able to change it unless they no longer give you a option (mine was fitted couple of years ago now).  I believe I told them to take readings monthly.  I have since moved Elec supplies but from a rough check, it seems they only take a reading once a month also, occasionally I see 2 readings, sometimes 2 on the same day weirdly but certainly not showing hourly, seems a bit excessive.

Kev

Yes I do have the option to change to a monthly or 30 min interval. The latter would match my Octopus electricity intervals, but it is not so useful for gas.

Given that Ofgem wants 30 minute usage data to be the default smart meter profile then it seems odd to me that a major supplier such as EDF is not offering 30 minute historical usage data. Even more so when other registered DCC Users such as Hildebrand are prepared to offer consumers this data for free. EDF is a supplier that appears to be very set in its ways: the fact that is now about to lease Octopus Energy’s billing platform suggests that they do not have an integral team of IT developers.

FWiW, I believe that 30 minute data is very useful for gas. It has enabled me to play around with the flow temperature on my boiler to achieve some significant efficiency savings. Most gas boilers in the UK never condense because the flow temperature is too high and the return flow temperature exceeds 56C.