BG Zero Fix October 22

tg99

Think I will wait until my switch from NR is complete and then argue case at that point if zero fixed not applied as agreed via chat.

Shedman

tg99 said:

Think I will wait until my switch from NR is complete and then argue case at that point if zero fixed not applied as agreed via chat.

 Nowt to lose..that was my plan as well.  

Also once we're switched hopefully we can some clarity on what 'fixed to July 22' actually means on the Welcome to BG tariff.  If means what it appears to say then failure to get put onto Zero Fixed Oct 22 is not such a disaster (which it might be for those that switched to the much higher BG tariff before BG was announced as SOLR get stuck on that)

LaHostessAvecLaMostess

MWT said:

LaHostessAvecLaMostess said:

grandadgolfer said:

Mdbay

"The next day (18 November) I emailed, as a precaution, the MD of British Gas (easy to Google his details) outlining my experience, and asking for a member of his team to contact me to confirm that my understanding from the Chat Advisor was correct"

The worst thing you could have done

Not really, it stops anyone else getting stranded on an expensive tariff because of what they've read on here.

I nearly took the plunge but it was obviously an error and I didn't fancy being stuck on a year+ fix at the top of the market.

This is after all a money saving site and while we should absolutely share knowledge that helps people save, the savings do need to be legitimate and not based on accessing 'mistakes' which as we have seen here, can vanish between deciding to switch and actually completing the process.

Some were asking why 'Martin' was ignoring this tariff and telling people to stay put for now...  well, this is why...

Completely agree that this is a money saving site and I appreciate the tips but this didn't smell right to me, for whatever reason.

If people want to spend months arguing with the BG or the Ombudsman then so be it.  I don't think they'll win as I don't see this as being anywhere approaching a binding contract.

However as an ex-Neon Reef customer soon to be British Gas SOLR customer, I might try my luck when I get transferred

sparky0138

Worst case scenario, if you signed up to an expensive fix hoping to get put on a more favourable one that is no longer available, you can always ask to be put on the standard variable tariff and have it backdated.

lisyloo

sparky0138 said:

Worst case scenario, if you signed up to an expensive fix hoping to get put on a more favourable one that is no longer available, you can always ask to be put on the standard variable tariff and have it backdated.

I have asked to have it cancelled within the cooling off period.
I would prefer to do this which is a right rather than risk asking for a switch which could be argued about (even though I have transcripts).

alco_pop

I asked about the Zero Standing Charge, to be told via chat it didn't exist. And given a link to the tariffs, I pointed out it was on that list. To which they then replied, that I hadn't moved to them yet, so they can't change the tariff anyway. 

I take it then that my tariff should be NR until 01/12?

MWT

alco_pop said:

I take it then that my tariff should be NR until 01/12?

No, your tariff with NR stopped when BG was appointed as the SoLR, you have been on the BG capped variable rate since then.

elucidate

Today's the last day of my cooling-off period. Has anyone had any luck recently?

elucidate

@Gerry1 What's happening with your tariff? Have you been moved onto Zero Fixed yet? Or still holding out for then to fulfil their promise?

GingerTim

Ah, Schrodinger's tariff - apparently everyone has moved to it but no-one is actually on it.