BG Zero Fix October 22

QrizB

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

It's all a bit ...

Gerry1

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

The British Gas X Files? 

lisyloo

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

I think there are language/cultural issues.
so when they say yes, they mean they’ll put the request in, but to us that means confirmation/promise especially when Some of us have said “can you confirm that’s a commitment that I can have the tariff”.
certain cultures are inclined to say yes.
what is annoying is that when they fail to do it (and this has happened serially to me), they do not inform you that the switch has failed.
there is no ownership

unfortunately we have very poor service levels in most companies (I have found the post office to be an exception).
the pandemic has only accelerated it, but even in places like my local Morrisons it’s mostly serve yourself these days.
better get used to it

ivanleo

lisyloo said:

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

I think there are language/cultural issues.
so when they say yes, they mean they’ll put the request in, but to us that means confirmation/promise especially when Some of us have said “can you confirm that’s a commitment that I can have the tariff”.
certain cultures are inclined to say yes.
what is annoying is that when they fail to do it (and this has happened serially to me), they do not inform you that the switch has failed.
there is no ownership

unfortunately we have very poor service levels in most companies (I have found the post office to be an exception).
the pandemic has only accelerated it, but even in places like my local Morrisons it’s mostly serve yourself these days.
better get used to it

But let's be honest, if they're selling us energy for significantly less than the market price, the poor communication is a price worth paying. Everyone who's jumping onto the Zero Fixed bandwagon has to accept that.

goatfaced

The agent said to me that he would 'raise that' so it was him putting in a request to switch on his end. I suppose what happens after it's raised is not in his control. 

lisyloo

ivanleo said:l

lisyloo said:

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

brewerdave said:

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"

I think there are language/cultural issues.
so when they say yes, they mean they’ll put the request in, but to us that means confirmation/promise especially when Some of us have said “can you confirm that’s a commitment that I can have the tariff”.
certain cultures are inclined to say yes.
what is annoying is that when they fail to do it (and this has happened serially to me), they do not inform you that the switch has failed.
there is no ownership

unfortunately we have very poor service levels in most companies (I have found the post office to be an exception).
the pandemic has only accelerated it, but even in places like my local Morrisons it’s mostly serve yourself these days.
better get used to it

But let's be honest, if they're selling us energy for significantly less than the market price, the poor communication is a price worth paying. Everyone who's jumping onto the Zero Fixed bandwagon has to accept that.

Yes it’s a fair point.

lisyloo

goatfaced said:

The agent said to me that he would 'raise that' so it was him putting in a request to switch on his end. I suppose what happens after it's raised is not in his control. 

Depends exactly what was said but I know I have transcripts where I’ve been very specific to get a commitment and asked them to note it on my account as well.
hopefully that may win at complaint stage.

but yes if all they said was they’d raise it then that isn’t a commitment,

in most circs if you put in an order for something and a company couldn’t deliver it then you’d expect to be informed.

ftb_21

goatfaced said:

The agent said to me that he would 'raise that' so it was him putting in a request to switch on his end. I suppose what happens after it's raised is not in his control. 

Came across this thread last night and contacted the Chat support a few minutes back - asked to switch to 'Exclusive Fix Nov 2022' tariff and agent changed it without any questions. Although he said, it would take 10 days, I can see the switch already applied and new tariff visible in my account. Amazing Result!! Existing tariff was ending in Apr 22, starightaway could see a message in payment that I will be overpayng around 70 quids based on new tariff hence changed the DD to reflect new projection.

lisyloo

Anyone got the prices for exclusive fix Nov 22 please.

QrizB

lisyloo said:

Anyone got the prices for exclusive fix Nov 22 please.

https://www.britishgas.co.uk/GetAQuote/tariff-information then input your info. Roughly 3.5p/kWh for gas and 17.5p/kWh for electricity.