BG Zero Fix October 22

ivanleo

They've declared that they've supplied up to X, and X is some 11,000 units more than the last reading used by NR. As it happens they've put my opening reading as X as well, but once X makes it onto the national database surely somebody has to account for that energy?

After all, if those 11,000 units had actually been used, it would have meant that an electricity generator would have lost out.

lisyloo

Been refused, opened complaint.

Not getting an ulcer about it but worth a try.
A bit annoyed that they don’t inform you when they decide not to apply it.

Dagsyrugg

I tried yesterday and after an hour of waiting on and off; I was advised that my Neon Reef SOLR tariff would be updated to this fix - but it will take 25 days - glad I took screenshots of the webchat confirming this

If it doesn't happen then I'll go down the complaints route...

lisyloo

Dagsyrugg said:

I tried yesterday and after an hour of waiting on and off; I was advised that my Neon Reef SOLR tariff would be updated to this fix - but it will take 25 days - glad I took screenshots of the webchat confirming this

If it doesn't happen then I'll go down the complaints route...

I’ve had the same, but they didn’t do it.
ive been told it would be done multiple times, they don’t do it and don’t bother informing you that it’s not available.

ivanleo

lisyloo said:

Dagsyrugg said:

I tried yesterday and after an hour of waiting on and off; I was advised that my Neon Reef SOLR tariff would be updated to this fix - but it will take 25 days - glad I took screenshots of the webchat confirming this

If it doesn't happen then I'll go down the complaints route...

I’ve had the same, but they didn’t do it.
ive been told it would be done multiple times, they don’t do it and don’t bother informing you that it’s not available.

Make a complaint

lisyloo

ivanleo said:

lisyloo said:

Dagsyrugg said:

I tried yesterday and after an hour of waiting on and off; I was advised that my Neon Reef SOLR tariff would be updated to this fix - but it will take 25 days - glad I took screenshots of the webchat confirming this

If it doesn't happen then I'll go down the complaints route...

I’ve had the same, but they didn’t do it.
ive been told it would be done multiple times, they don’t do it and don’t bother informing you that it’s not available.

Make a complaint

Already done - see 3 posts up.
will update whichever way it goes.

Shedman

ivanleo said:

lisyloo said:

Dagsyrugg said:

I tried yesterday and after an hour of waiting on and off; I was advised that my Neon Reef SOLR tariff would be updated to this fix - but it will take 25 days - glad I took screenshots of the webchat confirming this

If it doesn't happen then I'll go down the complaints route...

I’ve had the same, but they didn’t do it.
ive been told it would be done multiple times, they don’t do it and don’t bother informing you that it’s not available.

Make a complaint

I did but they basically said tough not happening and when I raised taking it to ombudsman it was "your choice" and shrugged shoulders.  I might have another go tomorrow if I'm at a loose end and got an hour to waste.....just because its become a bit of quest now.

And they still haven't credited my £60 for the missed meter appointment and then missing crediting in 10 working days so that gives me something else to have a go about

ivanleo

Shedman said:

ivanleo said:

lisyloo said:

Dagsyrugg said:

I tried yesterday and after an hour of waiting on and off; I was advised that my Neon Reef SOLR tariff would be updated to this fix - but it will take 25 days - glad I took screenshots of the webchat confirming this

If it doesn't happen then I'll go down the complaints route...

I’ve had the same, but they didn’t do it.
ive been told it would be done multiple times, they don’t do it and don’t bother informing you that it’s not available.

Make a complaint

I did but they basically said tough not happening and when I raised taking it to ombudsman it was "your choice" and shrugged shoulders.  I might have another go tomorrow if I'm at a loose end and got an hour to waste.....just because its become a bit of quest now.

And they still haven't credited my £60 for the missed meter appointment and then missing crediting in 10 working days so that gives me something else to have a go about

So take it to the ombudsman

goatfaced

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

brewerdave

goatfaced said:

I asked for the exclusive fix on Monday night and was switched on Wednesday. Thanks for the advice everyone!

This is getting surreal -it's like a division of BG Customer Services exists in another dimension, out of touch with the main operations - "yes sir, what old tariff would you like to be switched over to ?"