Utility Point => EDF - Progress with dates on EDF web-site (new?)

Doc_N

QrizB said:

Doc_N said:

It's no more complicated than any other migration of customers.

Other than the fact that the previous supplier has gone bust, that business is in the hands of administrators, and the new supplier (not the old one) is responsible for closing out the old supplier's accounts and dealing with any credit balances ...

Curiousgirl1 said:

Doc_N said:

It's no more complicated than any other migration of customers. Everything depends on the resource put into it.  Enough resource - job done in a reasonable time.  Not enough - delays.  It really is that simple.  And if EDF think they can get away with it, then like any other company they will.  That's what consumer pressure (and MSE for that matter) is all about.

So where do they get all this extra resource from? Do they take more people on who would need to be trained which would take weeks & then once it’s all done finish them again? Or do they use existing staff who would also need to be trained on SoLR processes & reduce the resources in other departments which will have an impact on existing EDF customers just do you don’t have to wait for your credit? 

It’s simply a process, like any other process. Rather like the process of repaying customers when travel bookings have to be cancelled. Some companies act responsibly, others don’t.

If some consumers are happy to allow huge foreign owned companies like EDF to walk all over them to boost their shareholder’s profits, that’s fine. This consumer isn’t, and it’s only pressure from consumers that forces these companies into doing something.

You have your views. I have mine. Shall we just agree to differ, because it’s a futile argument.

jswinds

The EDF website now tells me that my gas supply is fully switched.  They asked for the electric meter read 2 days after the gas one, so I hope that by the end of the week that will be fully switched too.

Ideally I will then be able to set up a new direct debit with them, work towards getting a bill for my usage since my last UP bill at the end of August and can then move on with everything else.

QrizB

Curiousgirl1 said:

Doc_N said:

It's no more complicated than any other migration of customers. Everything depends on the resource put into it.  Enough resource - job done in a reasonable time.  Not enough - delays.  It really is that simple.  And if EDF think they can get away with it, then like any other company they will.  That's what consumer pressure (and MSE for that matter) is all about.

So where do they get all this extra resource from? Do they take more people on who would need to be trained which would take weeks & then once it’s all done finish them again? Or do they use existing staff who would also need to be trained on SoLR processes & reduce the resources in other departments which will have an impact on existing EDF customers just do you don’t have to wait for your credit? 

Brooks's Law (or a close analogue) comes into play here: "adding manpower to a late project makes it later".

Detail_Merchant

Another update on https://www.edfenergy.com/content/welcoming-utility-point-customers
It's dated 19 November 2021, but it wasn't there over the weekend or earlier today.
It says "We're well over 75% of the way through transferring customers to EDF" and "318,000 Utility Point accounts have started their transfer to EDF".
The original OFGEM announcement ( https://www.ofgem.gov.uk/publications/ofgem-appoints-edf-take-customers-utility-point ) mentions "220,000 domestic customers" so maybe there are a large number of non-domestic customers, or maybe EDF are counting Gas and Electricity supplies separately.
I received my EDF account number by email last Friday, so I guess in around 3 weeks I may be fully transferred to EDF.

ElwoodBlues

I'm in a similar position that EDF is only asking me for a gas meter reading so far. On the meter read page of their website it says:

It’s too soon for your electricity meter reading.
We’ll let you know when we need your first electricity meter reading – please come back when you hear from us.

As your new gas contract is currently being processed, we can only show limited information about your meter. You can still submit your gas reading using the form below.

What seems even more odd is that I've had an email saying they've setup my monthly direct debit for my gas supply, set to £46 a month. No mention of electricity on there either. Be interested to know how they've calculated the amount for the DD, presumably from historic readings passed from UP. So why do they need an opening meter read now, if they have the readings I submitted to UP on the day they went bust?

Dave_save

EssexHebridean said:

Dave_save said:

Understandably there's quite a lot of guessing going on about EDF's billing intentions. To date I haven't received anything from EDF re the future billing and who will present them. It would have been quite easy to do so.

I’m not too sure what more you’re expecting on this? The process is that we get set up with accounts with EDF, they will then take over the billing once the account is in place. In the meantime the continued DD’s mean people shouldn’t be running into deficit, and the credit building - currently theoretically with UP but will transfer to EDF - will set off against the longer than usual period without a bill between UP going pop and EDF getting everyone set up. 

If that's the process, all I would expect is to be told, "this is the process, this bill will come from x, this bill will come from y" etc etc, much like your assumptions. I wasn't asking too much of EDF at all. This has been mishandled from the point of view of customer information, and after complaining to EDF they do agree.

poppellerant

I received an email from EDF last night, which I only noticed this morning.  It invited me to create my account, which I did. Their website shows that my switch is in progress, but doesn't allow me to enter any meter readings yet.

While the price rise is still eye watering and unwelcome, especially at this time of the year, it isn't as bad as I feared.

Anthony_Clark

I received an email from EDF stating that my tariffs were attached. They were not and I sent an email to that effect. Their reply was that I would receive a reply within 2 days. I am still waiting for the tariffs.
Wasn't this type of response or lack of it that many people transferred to Utility Point etcetera in the first place?

Detail_Merchant

Another update on https://www.edfenergy.com/content/welcoming-utility-point-customers - dated today (24 Nov) saying "Over 90% of former Utility Point customer accounts have started their transfer to EDF. "

Re tariffs - if you go to https://my.edfenergy.com/gas-electricity/tariff-information-labels then enter your postcode, and in the "Start typing your tariff name (needed)" type in "Welcome Variable" and click "Get tariff information", then on the next page scroll down to "Previous tariffs and tariffs not available direct from EDF Energy", and select your payment method, e.g. "Direct Debit" > "Budget Direct Debit (monthly)" you should see links for Electricity (both Standard and Economy 7) and Gas.
Click on a link and you should see the tariff details include unit price and standing charge. There's even a link at the top right to get EDF to email the details to you (Email TIL).

Re "Wasn't this type of response or lack of it that many people transferred to Utility Point etcetera in the first place?" - in my case I went to UP for the lower prices...

EssexHebridean

Trust me to be in the (less than!) 10%! 

And yes, I also went to UP for lower prices...not though it lasted long!