Massive electric usage

Gerry1

elaines1 said:

Ignore the first and last digits 27321-26810 = 511 for a day it’s not right as you can see from the posted readings to supplier it’s exactly they way it’s done and had been 

No, no, no, NO !  It's 0273.219 - 0268.110 = 5.109 kWh.  Five point one zero nine kWh used since yesterday. You're completely missing the point !

elaines1

I gave the supplier a pic to confirm id not made a mistake and I haven’t honest I’m in a real panic here if the meter is right I have a thousand pound bill to pay for a month they way they need the numbers is how it’s in the pic 

razord

elaines1 said:

I gave the supplier a pic to confirm id not made a mistake and I haven’t honest I’m in a real panic here if the meter is right I have a thousand pound bill to pay for a month they way they need the numbers is how it’s in the pic 

@elaines1 Your meter has likely done a software update and something went wrong during it, which reset it to 0.

We understand the display has changed - and the decimal point is confusing - but there is zero indication that the meter thinks you're using that much energy that you've calculated by ignoring the decimal point.

Call your supplier, tell them the meter has reset to 0, and they should send someone to investigate - But please don't panic. You're fine, nobody is going to make you pay for some incredible wild usage - but until this is fixed, you won't be able to submit a read.

Gerry1

You've used 1983 kWh from 2 Feb to 31 Aug.  The meter has been reset.  There's just nothing to worry about although you may have to tell the supplier about the reset because your figures won't be accepted because they are LOWER than previously recorded.

elaines1

I sent a pic as they requested it and confirmed the excessive month. I hope I’m wrong but they have said it’s excessive so my reading was correct and I’m doing it the same way I always have done and they have been out to check it   I will call them again and send another pic see what they say and the numbers are going up constantly 

elaines1

Gerry I hope your right I’m crying right now thinking the worst 

razord

elaines1 said:

I sent a pic as they requested it and confirmed the excessive month. I hope I’m wrong but they have said it’s excessive so my reading was correct and I’m doing it the same way I always have done and they have been out to check it   I will call them again and send another pic see what they say and the numbers are going up constantly 

The number will go up constantly. It's showing 3 decimal points of a single kwh. This is expected based on what the meter is showing.

Why it's showing it is the problem.

bsms1147

You’ve used 5 units in a day, not 500, so you can relax. This will get sorted.

Out of interest do you have any photos of the meter readings from earlier in the year?

Gerry1

elaines1 said:

Gerry I hope your right I’m crying right now thinking the worst 

The Landis & Gyr E470 is a notoriously poor meter at the best of times.  Add to that a probably poor software reset and that's a formula for confusion.

Sadly this is just typical of the bodged Smart Meter programme, just the same as the way that they messed it up and had to upgrade from SMETS1 to SMETS2.

Just relax.  The red light isn't doing St. Vitus's dance, the correct figures (i.e with the decimal point) are all quite normal.

All that it needs is a quick call or email to tell them of the reset.  You shouldn't even get a silly bill because the lower figures will be rejected by the billing software and/or the The Mysterious Third Party.

elaines1

I will mention that when I call again with the days reading see what they say