Octopus Energy takes on Avro customers

polymaff

orange-juice said:

Thank you. I had no idea that my bills showed estimated annual usage. That's made things a lot easier!

Seems like if it's a 40% increase, i'd be slightly better off with the (140% * flexible avro tariff) but I'd be saving £20-30 if I fix compared with (150% * flexible avro tariff) [but haven't factored in the fact that i'll be paying earlier, like you say].

Seems like following the 'doing nothing' advice will be better for me, though I've heard of LBC that it's prices might rise again in October?!

Do you know what the unit rate/standing charges might be for the new price cap tariff come April? Or does that not really matter if I'm doing the sums and can see what the 50% increase will do while I'm on my current tariff?

Anyone else on this thread done the sums and worked out what they'll be doing?

Oh, no it doesn't!

Nobody knows if the cap mechanism will stay as it is, post-April '22, and knowing your annual costs doesn't help as much as you might assume.

For many the unit price of gas drives the issue.  Switch to a Fix now and you've about two months with a fixed unit rate that is 210% of the flexible rate, followed by a fixed unit rate that will be 140% of the flexible rate.  If the cap mechanism doesn't change that'll be so for six months - but who knows?

So, two cold months on 210% - for sure. Add to that that the - maybe - six months will be the six months when typical gas consumption is just about at its lowest.  From that point on it is all speculation.

 I published a graph on here a while ago showing how my energy costs in 2022 falter over those six months as I use so much less gas, but - if the next event is October 2022, winter 2022/3 will be financially grim for many.

Plus - an unstable UK government.  Plus - when Putin "helps" the Ukraine.

Max68

Thought this might help someone. I got a final bill from Avro and then after forwarding a few readings I received a bill from Octopus for the period between September and December.  I then placed readings at the start of December, and charges etc update in balance history, which is helpful, but no bill.  I then had to place my Gas readings in because I signed up for the winter workout and that was annoying because it was a reading they again made charges albeit also with refunds (all very confusing) in the balance history but no bill.  It's difficult to work out monthly usage so I emailed Octopus if I was going to receive a bill.  They did forward me one, which now appears in my account, but it's just really a breakdown of charges that can be seen in balance history.  However their email explained why and this below might help some and save you time on emailing them re bill queries.

Dear,

Hope you are doing well!

I have just sent you an up-to-date statement. The reason this wasn't sent automatically is because there is a temporary hold on all Ex-Avro customers statements while the ongoing migration happens, hopefully this will be finished soon and statements will be sent automatically again

Consumerist

Just for info. Just received Octopus pdf statement by email further to readings submitted 03/01/22. Hopefully that means Octopus is getting back to automatically issuing statements to former Avro customers when readings are submitted. Well, for most of us, anyway.

oliverbrown

Consumerist said:

Well, for most of us, anyway.

Glad you added that bit, I can't even supply readings to Octopus yet. 

M4rkOne97One

I was mid switch to Avro when they went bust. They took a £51 DD on 22/09 & I was due to switch on 01/10, so I never really started with them. I've had the credit from my previous supplier refunded based on a closing meter reading dated 01/10. Given this reading and for each month since. Set up a £51 DD with Octopus, but they aren't taking the payment. No monthly bills either. Suppose I just have to wait.

Consumerist

It does seem as though people in mid-switch when Avro went under are waiting the longest to get set up with Octopus. This is probably due to the involvement of your former supplier as well as Avro's administrators.

The most you can do for now is to confirm that all the online info is accurate. Hang on in there.

[Deleted User]

Consumerist said:

It does seem as though people in mid-switch when Avro went under are waiting the longest to get set up with Octopus. This is probably due to the involvement of your former supplier as well as Avro's administrators.

The most you can do for now is to confirm that all the online info is accurate. Hang on in there.

Another similar group way down the list are those that left Avro due to change of tenancy (home movers) prior to getting refunded in spite of (in my case) the final correct bill being raised prior to Avro going bust.  I hope their systems are robust enough to record that a credit is due via Octopus.  Fortunately I do have every bill Avro ever raised.

Consumerist

It is, perhaps, fortunate in the present circumstances that there is realistically nowhere to go so there no great urgency from the customers' point of view wanting to switch. That said, it would be nice to have the option open.

westv

Consumerist said:

It is, perhaps, fortunate in the present circumstances that there is realistically nowhere to go so there no great urgency from the customers' point of view wanting to switch. That said, it would be nice to have the option open.

That's true. I know what my Avro credit is, my last EDF readings and the rates being charged by Octopus so I can easily know what I will owe without a need a for a bill.

Tabatha_Kitten

Not happy with the first bill I've just received from Octopus. Totally confusing.
Its dated 21st December however it includes charges up to 2nd Jan but not the payment I made on 24th December. Crazy!