Octopus Energy takes on Avro customers

fivegoldstars

Hope this doesn't get lost in the thread, but quick question - has anybody else noticed that their flexible Avro prices have increased in the last few days? I know it's flexible, but I understood it to be set at the price cap. However, gas and electric unit prices and standing charges have gone up sometime since January 1st?

Spies

What are they now? They should be price capped so cant rise above 20p leccy 4p gas.

BooJewels

fivegoldstars said:

Hope this doesn't get lost in the thread, but quick question - has anybody else noticed that their flexible Avro prices have increased in the last few days? I know it's flexible, but I understood it to be set at the price cap. However, gas and electric unit prices and standing charges have gone up sometime since January 1st?

You're not confusing the VAT situation are you, as I did the same a week or two ago?  I thought they'd gone up, compared to my spreadsheet prices - as I work it out without VAT and add it at the end - but their displayed unit prices include VAT.

There were comments a few pages back about not seeing a December bill, despite your balance being adjusted after submitting a meter reading.  I was in the same position, but my December bill just arrived by email.

I ended up with Octopus on my own property due to another SoLR a couple of years ago and it was my experience then that it all sorted itself out over a period of time - pieces of the jigsaw were gradually put into place and it just sorted itself out fine over a few weeks.  The same seems to be happening with this arrangement.

fivegoldstars

Spies said:

What are they now? They should be price capped so cant rise above 20p leccy 4p gas.

Gas up from 3.75 to 3.94, electric up from 19.16 to 20.12. Standing charges up a couple of pence each. 

BooJewels

That does sound like the VAT @fivegoldstars 

MWT

fivegoldstars said:

Spies said:

What are they now? They should be price capped so cant rise above 20p leccy 4p gas.

Gas up from 3.75 to 3.94, electric up from 19.16 to 20.12. Standing charges up a couple of pence each. 

Prices have not changed and yes, you are just comparing the prices without and with VAT.

fivegoldstars

So the unit prices on the bill are shown ex-vat, and on the site inclusive of vat? That's probably where I've gone wrong. Could have sworn electricity was sub 20p though. Hey ho - come April this will look like nothing 😭

MWT

fivegoldstars said:

So the unit prices on the bill are shown ex-vat, and on the site inclusive of vat? 

Yes, and on the bill you'll see the VAT added later on in the calculation...

Consumerist

jlroberts said:

Shoud l stay with them at least a month to see my actual readings when I put in my readings next month, . . .

Avro's customer service was virtually non-existent in its latter months but they were still producing monthly statements. You will need those to sort this out.

From your post, you would seem to be on the Octopus capped variable at the moment so STAY PUT for the time being - as Martin Lewis says, there are no meaningfully cheaper tariffs anywhere else. You are very unlikely to benefit from any move right now.

orange-juice

Is this quote worth fixing for? I know ML says it could be worth considering if it's 40% or so more expensive, but the mix of unit rates and standing charges gives me a headache.

Flexible Avro

Unit rates

Electricity: 20.20p per kWh

Gas: 3.96p per kWh

Standing charges

Electricity: 24.86p per day

Gas: 26.11p per day

Tariff cost breakdown

⚡ Electricity Daily standing charge 24.86p /day Unit rate 27.96p /kWh Exit fee £0

🔥 Gas Daily standing charge 26.10p /day Unit rate 8.33p /kWh Exit fee £0

Not sure how correct these figures are, but it also says my current is 729, projected with that tariff is 968 so it's (968-729)/729 ~ 35% or so increase?