Octopus Energy takes on Avro customers

youravinalarrrf

My meter readings were submitted 31/12/2021. Balance on account updated immediately but no statement has been received.

I emailed them on 07/01/2022 to ask the wherabouts of the statement. No response received.

I emailed them again today and reminded them that they had not had the courtesy to respond and told them that 11+ days to produce an automated statement was totally unacceptable.

Aylesbury_Duck

I'm still in the waiting phase.  I have £106 per month being collected by Avro, and my Avro balance is showing as £318, but nothing on Octopus yet other than a zero balance.  I gave Avro meter readings on 18th September and Octopus is showing a remotely obtained reading from October but I haven't been billed for anything yet.  All I'm doing is leaving the DD running and keeping my own regular meter readings, but won't enter them onto the Octopus account for fear of confusing matters.

westv

My last Avro DD payment was taken the end of November.

alanwsg

I entered meter readings on 24th December.
Didn't get a bill, so emailed hello@octopus.energy on 7th Jan.
Got a bill emailed to me on 9th Jan.
Everything on it looks correct.

youravinalarrrf

youravinalarrrf said:

My meter readings were submitted 31/12/2021. Balance on account updated immediately but no statement has been received.

I emailed them on 07/01/2022 to ask the wherabouts of the statement. No response received.

I emailed them again today and reminded them that they had not had the courtesy to respond and told them that 11+ days to produce an automated statement was totally unacceptable.

Just an update. My statement has appeared on my account overnight and is available to download but still had no email reply from them.

EDIT

Email with my statement attached arrived 8.30am. A reply to my emails arrived 9.50 apologising for the delay and the reason given for the delay was "all ex-Avro customers statements have to be checked manually before release"

welshmoneylover

You got more than I have , given the regular reads and had no final statement from avro and nothing from Octopus at all; is there anyway to contact avro?

MWT

welshmoneylover said:

You got more than I have , given the regular reads and had no final statement from avro and nothing from Octopus at all; is there anyway to contact avro?

email avro@octopus.energy if it looks like Octopus do not have you on their radar.

all_is_well_2

Hi I am in the same situation as you. My contract with Avro commenced the day they ceased trading ( too late for me to cancel as they had already taken a direct debit 2 weeks earlier). I have emailed Octopus on 5 occasions have sent 3 meter readings and set up a direct debit with them . All I have had back is generic emails saying “ we will be in touch”. Ridiculous 

westv

Hopefully we'll all be sorted before the April price cap rise! 

oliverbrown

UPDATE SATURDAY 15th JANUARY

Over 90% of Avro customers have now been issued final bills, and are now set up and getting bills normally as Octopus Energy customers. The remaining 8-10% have more complex data or billing issues that we are working quickly to solve and expect to have any remaining customers’ bills out over the coming weeks.

The next step is getting credits back to customers. The data for accounts who left Avro prior to Octopus Energy taking over and were owed a credit are now being imported into our systems with  refunds being processed in batches over the coming weeks. We‘ll attempt to return any credits to the bank account used with Avro in the first instance.