Octopus Energy takes on Avro customers

millie

booshya said:

millie said:

loveabargain13 said:

millie said:

I sent meter readings on 28th December my balance was adjusted immediately but never had a bill. I allowed for xmas and new year holiday and emailed them this morning. They replied within 30 minutes with a bill attached to the email. 

Millie, were you issued a final bill from Avro? I’ve sent three lots of meter readings in November / December and January but have not heard anything. Just a message to say that they are waiting for a final bill from Avro. Who I never actually used any energy as I joined them just after the collapse.

Yes I did have a final bill from Avro I had been with them for a few of years. My balance was transferred after the final bill.

I could have sworn you previously posted that your Avro balance had been transferred to your Octopus account and that the transferred balance did not include the final Avro bill amount.

Edit:
I thought I was perhaps going mad

millie said:

My Avro balance has now been transferred to my Octopus Account, It shows the balance to be the same as the day Avro went out of business. The final bill has not been taken off.

27 November 2021 at 8:03AM

Yes I did you are not going mad, I had not looked at it closely enough. I had £253 balance with Avro before the final bill which was £18, which left £235, I had the 3 and the 5 transposed.

gt94sss2

booshya said:

Dolor said:

DerwentMailman said:

I'm starting to wonder if Octopus have bitten off rather more than they can chew..

or rather that Ofgem think that Octopus as a SOLR are more efficient than might be the case.

I am fully cogniscent of the scale of the customer base (circa 580K) that Octopus have had to take on.  But actually I am only reliant on Octopus giving me the final credit refund due to me after leaving Avro after they (Avro) issued me a final statement before going bust.

I took the liberty of emailing the administrators today (in addition to Octopus) and received a fairly prompt response whereas the email also sent today to the avro email @ Octopus has gone unanswered as I write this email.

The reply from the administrators stated the following: 

"Octopus has had access to these records for a number of months and has asked that all queries are directed to it. The process to transition customer accounts and generate final bills is a complex one due to the compatibility of the system previously used by Avro and the Octopus platform. The process is being led by Octopus. Their technical specialists are working this through as a matter of high priority, recognising the complexity of the exercise and the high volume of customers (c.600k) that require their accounts reconciling and final bills raised."

Makes me wonder what the purpose of the administrators is in all of this.  The inference being that it is Octopus who are dragging their heels in being unable to cope with the sheer volume (and complexity) of this particular SOLR process.  

The sole purpose of Avro’s Administator/s is to wind up the company’s affairs and to maximise funds to pay off the company’s creditors. The SoLR process is designed solely to keep the lights on. ...

.. and to protect & refund (or credit) the credit balances of  domestic customers of the failed supplier.

That is not the traditional role of administrators - they are to issue final bills and collect any outstanding amounts.

[Deleted User]

That is not the traditional role of administrators - they are to issue final bills and collect any outstanding amounts.

And to take as long as possible in doing so, to maximise their fees, whilst ensuring that their invoices are paid before any other creditors. Allegedly. 

[Deleted User]

gt94sss2 said:

booshya said:

Dolor said:

DerwentMailman said:

I'm starting to wonder if Octopus have bitten off rather more than they can chew..

or rather that Ofgem think that Octopus as a SOLR are more efficient than might be the case.

I am fully cogniscent of the scale of the customer base (circa 580K) that Octopus have had to take on.  But actually I am only reliant on Octopus giving me the final credit refund due to me after leaving Avro after they (Avro) issued me a final statement before going bust.

I took the liberty of emailing the administrators today (in addition to Octopus) and received a fairly prompt response whereas the email also sent today to the avro email @ Octopus has gone unanswered as I write this email.

The reply from the administrators stated the following: 

"Octopus has had access to these records for a number of months and has asked that all queries are directed to it. The process to transition customer accounts and generate final bills is a complex one due to the compatibility of the system previously used by Avro and the Octopus platform. The process is being led by Octopus. Their technical specialists are working this through as a matter of high priority, recognising the complexity of the exercise and the high volume of customers (c.600k) that require their accounts reconciling and final bills raised."

Makes me wonder what the purpose of the administrators is in all of this.  The inference being that it is Octopus who are dragging their heels in being unable to cope with the sheer volume (and complexity) of this particular SOLR process.  

The sole purpose of Avro’s Administator/s is to wind up the company’s affairs and to maximise funds to pay off the company’s creditors. The SoLR process is designed solely to keep the lights on. ...

.. and to protect & refund (or credit) the credit balances of  domestic customers of the failed supplier.

That is not the traditional role of administrators - they are to issue final bills and collect any outstanding amounts.

I think that the poster (booshya) was referring to the role of the SOLR process as a whole rather than just the administrator's role in the SOLR process.  At least this is how I read Dolor's post and the subsequent reply by booshya.  Feel free to correct me if I'm wrong.

TonyE78

Hammer_Time said:

I was one of those customers who never fully transferred to Avro because they went bust a few days before my completion date. I phoned today and they told me it should be sorted in a few weeks. I will be surprised if it is.

I'm in the same boat, tried emailing both hello@octopus and avro@octopus last week to find out what's happening when I can expect to find out what my new monthly DD will be and whether or not they have a record of the three payments that went out to Avro.  Haven't had a response yet, really frustrating.

leedavies

Hi everyone!

Another previous avro customer here... I left Avro at the end of August due to moving house. My energy account with avro was closed at that stage with a credit balance remaining. Avro sent me a final bill 3rd November and stated it might take a few weeks to transfer across...

Now nearly 10 weeks later and no sign of it moving across! So frustrating! 

Sorry I know this doesn't really add anything, just irritated! 

Thrugelmir

Deleted_User said:

That is not the traditional role of administrators - they are to issue final bills and collect any outstanding amounts.

And to take as long as possible in doing so, to maximise their fees, whilst ensuring that their invoices are paid before any other creditors. Allegedly. 

If you ever been involved in a company wind up you'll know that this isn't the case. Administrators are accountable. There's no shortage of new and better work than debt collection. 

spannerman

Entered meter reads on 31/12 and although running balance has been amended have not had a bill generated for December showing on my account. Previously entered meter reads on 31/11 and received bill for period from when Octopus took over from Avro up to end Nov within a couple of days. Thought delay might be due to Xmas/New Year but still nothing showing. Emailed Octopus yesterday and received reply "we will generate an itemised statement for this period once the legal SOLR transition process completes later this month". 

Just wondered if anyone else has had a bill for December generated and showing in their account?

Consumerist

spannerman said:

Entered meter reads on 31/12 and although running balance has been amended have not had a bill generated for December showing on my account. . .

Just wondered if anyone else has had a bill for December generated and showing in their account?

Readings submitted 03 Jan; online balance updated immediately but no pdf statement as yet.

Danny30

spannerman said:

Entered meter reads on 31/12 and although running balance has been amended have not had a bill generated for December showing on my account. Previously entered meter reads on 31/11 and received bill for period from when Octopus took over from Avro up to end Nov within a couple of days. Thought delay might be due to Xmas/New Year but still nothing showing. Emailed Octopus yesterday and received reply "we will generate an itemised statement for this period once the legal SOLR transition process completes later this month". 

Just wondered if anyone else has had a bill for December generated and showing in their account?

Consumerist said:

spannerman said:

Entered meter reads on 31/12 and although running balance has been amended have not had a bill generated for December showing on my account. . .

Just wondered if anyone else has had a bill for December generated and showing in their account?

Readings submitted 03 Jan; online balance updated immediately but no pdf statement as yet.

Same with me. No bills since December and latest payment taken out not showing on Balance section.