Octopus Energy takes on Avro customers

MWT

janbeno said:

I'll give it a couple of days and see what happens. Then I'll contact them. Not really impressed with this tbh.

I wouldn't wait, if the bills are not auto-generated within 48 hours of the charge hitting your balance then they are stuck.

Give CS a nudge and they will get the bill issued.

janbeno

OK will do I was giving them leeway at first as it was a massive undertaking moving so many customers over. It's now 3 and a half months , should be sorted now.

MWT

janbeno said:

OK will do I was giving them leeway at first as it was a massive undertaking moving so many customers over. It's now 3 and a half months , should be sorted now.

The delays issuing bills can happen if the account or the particular bill has been flagged for manual review.

I would expect that the majority of the Avro accounts were flagged as the details were being transferred across, and some didn't get the flag removed it seems.

Once that is done the bills should flow normally in line with the meter readings.

2010

I have put regular readings into my Octopus account but have never received an electric bill to date.
Also the balance history for electric does not show anything at all.

I`ve had one gas bill and the balance history is correct and up to date, showing the five readings I have given.

MWT

2010 said:

I have put regular readings into my Octopus account but have never received an electric bill to date.
Also the balance history for electric does not show anything at all.

I`ve had one gas bill and the balance history is correct and up to date, showing the five readings I have given.

If you've had your final bill from Avro then I would certainly suggest you email them about this.

westv

I've had two previous suppliers go under on me.
As far as I can remember with the other two none of my accounts were still incomplete 3 months down the line. I guess none of the others involved the same number of customers though 

2010

MWT said:

2010 said:

I have put regular readings into my Octopus account but have never received an electric bill to date.
Also the balance history for electric does not show anything at all.

I`ve had one gas bill and the balance history is correct and up to date, showing the five readings I have given.

If you've had your final bill from Avro then I would certainly suggest you email them about this.

I did email and a finally got a gas bill.
In the email I mentioned both fuels but the electric was and still is ignored.
They took a payment the other day which is still not on my balance so I`m waiting for it to show (I`ve read it can take four days) and then I will contact about the electric.

I don`t tweet and don`t see why customers should have to, to get quicker, better service.

MWT

2010 said:

I don`t tweet and don`t see why customers should have to, to get quicker, better service.

It isn't required, my last support email was answered the following day.

The trick though is to email the right team when you can, so for ex-Avro customers I'd use avro@octopus.energy until your account is fully running as it should.

westv

MWT said:

2010 said:

I don`t tweet and don`t see why customers should have to, to get quicker, better service.

It isn't required, my last support email was answered the following day.

The trick though is to email the right team when you can, so for ex-Avro customers I'd use avro@octopus.energy until your account is fully running as it should.

Is that email for all ex Avro customers including those who had a transfer complete after they went bust?

MWT

westv said:

MWT said:

2010 said:

I don`t tweet and don`t see why customers should have to, to get quicker, better service.

It isn't required, my last support email was answered the following day.

The trick though is to email the right team when you can, so for ex-Avro customers I'd use avro@octopus.energy until your account is fully running as it should.

Is that email for all ex Avro customers including those who had a transfer complete after they went bust?

Yes, anything related to Avro would be best directed to that address.