Utility Point to Cease Trading

moose24

Reading the above posts it mentions that any credit due will eventually be paid back but what happens if, like me, you've been a bit forgetful and haven't uploaded readings for the past 2 months? Will the amount of credit owed be worked out correctly once current meter readings have been submitted to SoLR? Or will they just base it on the last estimated readings that UP will have on file?

moose24

timefortea said:

Has everyone on UP been sent an email? I haven’t received one from UP, just from Look After My Bills, the switching service I used to sign up with them. I hope this doesn’t mean that I’ll have trouble with the new supplier contacting me, or with getting my credit refunded. 

Nope, no email. Didn't even realise they had ceased trading until spotting it on MSE.

Verdigris

moose24 said:

Reading the above posts it mentions that any credit due will eventually be paid back but what happens if, like me, you've been a bit forgetful and haven't uploaded readings for the past 2 months? Will the amount of credit owed be worked out correctly once current meter readings have been submitted to SoLR? Or will they just base it on the last estimated readings that UP will have on file?

It'll be based on a final meter reading that Up or the SoLR request.

J_B

Just had this which amused me as all the links give a '404 file not found'.

I never have any faith in anyone who says 'warmest regards' - where did that saying come from.

Hello,

Your monthly statement is ready in your UP online account. Just log into your member account with your email address and password.

The best way to make sure the details in your future statements are up to date is to provide regular meter readings through your UP online account.

Help your friends save

Don’t forget!

Every time one of your friends switches to Utility Point using your personal code, you'll receive a reward from us. Find out more by visiting our website.

Refer A friend

Warmest Regards,

The Utility Point Team

Utility Point

Ivik

Inigo_Montoya said:

MastG said:

Saw this coming.... trying to get  money back from them since christmas..
Last statement £500 in credit with a £75 month DD !

£370 in credit with £75 DD on one account here - only just joined with the other so that ones OK

We have left UP in June with £180 credit, still haven't got it back. And they have also taken 3 more DD's after we have left - which we didn't notice until they went bust so can't claim those DD's from the bank under the DD guarantee. In total over £400. So I hope this credit is also protected.

bluecarlady

Just had an email from Utility Point asking for my gas meter read.

But the link is disabled.  As was plainly evident this morning.

poppellerant

I was not able to login to my Utility Point account last night and earlier today, but have been able to do so just now.  My plan is to submit a meter reading tonight on their website, providing it is still up.  This should at least keep my final bill with UP accurate, despite me already submitting a reading last week.

I feel sorry for those who haven't been submitting meter readings as often as perhaps they should have been.  If my bill is going to be out, it should only be by a pound or two.

CRISPIANNE3

Just logged in and downloaded statements for the last 12 month. Not taking any chances.

poppellerant

CRISPIANNE3 said:

Just logged in and downloaded statements for the last 12 month. Not taking any chances.

I'm such a new customer, I've none to download.  I think my billing date is at the end of the month, so I will be checking online if the website hasn't been taken down by then.

QrizB

Ivik said:

We have left UP in June with £180 credit, still haven't got it back. And they have also taken 3 more DD's after we have left - which we didn't notice until they went bust so can't claim those DD's from the bank under the DD guarantee. In total over £400. So I hope this credit is also protected.

@Ivik did your bank tell you that when you asked them to reverse the DDs, or are you assuming it? Because it's definitely worth asking.