Utility Point to Cease Trading

QrizB

Doc_N said:

Curiousgirl1 said:

It can take months to set up all the accounts from UP to EDF’s system. It is not the quick & easy process you all seem to think it is. Good luck with the ombudsman considering they won’t be interested due to it being SoLR transfer. 

The Energy Ombudsman has an oversight of the entire industry.  These transfers get no exemption.

It's n ot clear to me exactly what your complaint to the Ombudsman is going to concern, but if it's simply that you haven't yet received your refund you'll be told by the Ombudsman that EDF are not yet in breach of their obligations under Regulation 6CA as the extended timeline of Regulation 7AC(d) applies.

https://www.legislation.gov.uk/uksi/2020/116/made

Doc_N

QrizB said:

Doc_N said:

Curiousgirl1 said:

It can take months to set up all the accounts from UP to EDF’s system. It is not the quick & easy process you all seem to think it is. Good luck with the ombudsman considering they won’t be interested due to it being SoLR transfer. 

The Energy Ombudsman has an oversight of the entire industry.  These transfers get no exemption.

It's n ot clear to me exactly what your complaint to the Ombudsman is going to concern, but if it's simply that you haven't yet received your refund you'll be told by the Ombudsman that EDF are not yet in breach of their obligations under Regulation 6CA as the extended timeline of Regulation 7AC(d) applies.

https://www.legislation.gov.uk/uksi/2020/116/made

Rather more than that - and it hits EDF in the pocket with a charge of around £500 for every single case referred to the Ombudsman, regardless of outcome.

Curiousgirl1

Doc_N said:

Rather more than that - and it hits EDF in the pocket with a charge of around £500 for every single case referred to the Ombudsman, regardless of outcome.

So what else is it? 

Doc_N

Curiousgirl1 said:

Doc_N said:

Rather more than that - and it hits EDF in the pocket with a charge of around £500 for every single case referred to the Ombudsman, regardless of outcome.

So what else is it? 

Several factors about the way they’re handling the switch, including a request for information which they said would enable them to repay the credit - except that when it was provided they changed their minds. 

Curiousgirl1

Doc_N said:

Several factors about the way they’re handling the switch, including a request for information which they said would enable them to repay the credit - except that when it was provided they changed their minds. 

They can’t repay what they don’t yet have. An account would need to be set up on EDF’s system then a final bill needs to be produced, then the final credit needs to be transferred from the UP system onto EDF’s system so it can be refunded. 

As far as I know they have just started to transfer accounts over so in reality, yours will need to go through 2 cos processes, one to set up with EDF & one to move to your new supplier. 

Asking for proof of your credit is only to check your final bill is correct once it’s been produced.  If they refund you the money that they don’t have now, it will only be refunded again automatically once everything has completed. Bet you don’t complain about that. 

With regards going to the ombudsman, it won’t bother EDF that much, it’ll just come out of the fund they’ll have set aside for these & by the time the ombudsman get round to your complaint, it’ll probably be sorted anyway. 

I suggest you just show a little bit of patience & stop acting like a toddler who’s having a tantrum & stamping his feet cos he’s not getting his own way & thinks he’s more special than the other 1000’s of customers in the same situation. 

Doc_N

Curiousgirl1 said:

Doc_N said:

Several factors about the way they’re handling the switch, including a request for information which they said would enable them to repay the credit - except that when it was provided they changed their minds. 

They can’t repay what they don’t yet have. An account would need to be set up on EDF’s system then a final bill needs to be produced, then the final credit needs to be transferred from the UP system onto EDF’s system so it can be refunded. 

As far as I know they have just started to transfer accounts over so in reality, yours will need to go through 2 cos processes, one to set up with EDF & one to move to your new supplier. 

Asking for proof of your credit is only to check your final bill is correct once it’s been produced.  If they refund you the money that they don’t have now, it will only be refunded again automatically once everything has completed. Bet you don’t complain about that. 

With regards going to the ombudsman, it won’t bother EDF that much, it’ll just come out of the fund they’ll have set aside for these & by the time the ombudsman get round to your complaint, it’ll probably be sorted anyway. 

I suggest you just show a little bit of patience & stop acting like a toddler who’s having a tantrum & stamping his feet cos he’s not getting his own way & thinks he’s more special than the other 1000’s of customers in the same situation. 

You make your decisions, and I’ll make mine, thanks. 

Whatever happens, each Ombudsman complaint raised costs EDF around £500, and enough of them will persuade them to get their corporate fingers out. There’s no ‘fund’, as you mistakenly put it - it’s real money payable directly by EDF for each complaint raised, regardless of outcome.

EDF made a promise to pay money on the production of two documents, and those documents were provided.  You really think that’s acceptable, because I don’t.

Patience?  Toddler?  Your approach is the laissez faire approach that poor companies rely on. Good luck with it. My approach produces results.

Curiousgirl1

If that was true, it would have been sorted by now. 

Doc_N

Curiousgirl1 said:

If that was true, it would have been sorted by now. 

Mine will be. It’s an approach with a proven track record! 

Curiousgirl1

Of course it will sorted - at some point but probably no quicker than if you just waited. And the fund I’m talking about is the one that EDF has. 

Doc_N

Curiousgirl1 said:

Of course it will sorted - at some point but probably no quicker than if you just waited. And the fund I’m talking about is the one that EDF has. 

Fund? It’s coming from EDF coffers, and nowhere else.

As for how quickly, we’ll see, won’t we. As I said, my approach works. That’s why I use it, and it never fails to get results, frequently at the first mention of a costly referral.